We stayed at this hotel for 2 nights last week. The hotel is old. Lobby and the hallways are way outdated. Room looked slightly better than the lobby. First of all, neither of us hardly slept all night. Walls are like paper and you can hear the exact conversations on the street even though we were on the 4th floor. Air conditioning unit is the oldest I have ever seen. Every time it kicks in, it makes lots of noise. You could hear every door opened all the hallway all night long. On top of all this, we were charged for 2 nights parking when we only parked one night. They are refusing to reimburse us since they are saying when you check in they assume you will keep the car for 2 nights with valet unless you tell them otherwise. It is nonsense. They know when we took it out and we weren't told to notify them otherwise. First time we called they lied to me and said they did an inventory and know the car was there at 9 pm second night when we knew we took it out in the am. Second time I called and talked to the manager, he came up with a different story. I wouldn't suggest this hotel to anybody. Not only it is loud, old and dirty, their customer service is also not good.
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- Also Known As:
- Best Western Chicago
- Chicago Best Western