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“loved our stay at the swissotel....beware the parking garage” 4 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (Downtown / The Loop)   |  
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Ranked #70 of 177 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersGold level
Naperville, IL.
1 review
8 helpful votes 8 helpful votes
“loved our stay at the swissotel....beware the parking garage”
4 of 5 stars Reviewed May 2, 2005

My husband and I just stayed at the Swissotel for the first time April 29th 2005 for 1 night. Beautiful hotel with great service and location. We live in the suburbs and drove to the city for our stay. Parking is expensive at $34.00 per night..that would'nt have been so bad but after leaving the hotel and driving a short distance we realized our full tank of gas had been
siphoned. We called the hotel and learned that anyone can get into the parking garage...that there isnt an attendent on duty. They took some information from us but we never got the feeling that anything was going to be done as far as compensation. Beware if you park your car there.

  • Stayed April 2005
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,527 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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New York, NY
Top Contributor
53 reviews 53 reviews
51 hotel reviews
Reviews in 37 cities Reviews in 37 cities
317 helpful votes 317 helpful votes
5 of 5 stars Reviewed April 28, 2005

Stayed here on business a few nights and really liked it. Very attractive, classy and comfortable hotel that's got an element of sexy and sharp. Public spaces are very nice, with an open area bar in the front lobby and nice sitting areas. Rooms are lovely as well, with handsome fixtures and furniture, a terrific desk work space and comfortable bed. Bathroom amenities and fixtures are sleek and attractive as well. Best of all, the hotel has breathtaking views of the city and the water - both the river and the lake. If you're working in the area, it's the best choice for that part of town, and I prefer it to the nearby Hyatt and Monaco.

  • Stayed April 2005, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orange County, CA
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed April 28, 2005

I've scored this 4-star beauty on Hotwire for $100 a night on two different occasions. The location is PERFECT for exploring the Magnificent Mile area up and down Michigan Avenue. We walked to dinner one night and down to the Hancock Tower one morning. You can also walk to the Navy Pier and you have great views of either the downtown skyline or Lake Michigan, depending on which side of the triangular building your room is on.

Rooms were very comfortable and spacious with nice furniture, comfy bed, luxurious bathroom, great TV, etc. This is definitely a 4 star if not a 4 and a halfer.

As you might guess, parking is expensive, but I parked my rental car at the meters on Wacker drive because we came in in the evening and the street parking was free after 6pm. The next morning I filled the meter's while we lounged around the hotel before leaving for the day.

Hotwire lists this hotel as a 4 star on Wacker drive and the Hyatt, which is next store, is also often available thru Hotwire. Both are great deals for being in the heart of one of America's coolest cities.

  • Stayed August 2004
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Okemos, Michigan
Senior Contributor
26 reviews 26 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
127 helpful votes 127 helpful votes
4 of 5 stars Reviewed April 26, 2005

This was our 3rd or 4th stay at the Swissotel, and we always stay in a deluxe king, corner room for the wonderful, panoramic views of the river, Navy Pier, and the lake. The skyline is gorgeous. The location does require a little bit more walking to get to the Mag Mile, etc., but we didn't mind the exercise at all.

As a VISA platinum member, I qualified for a room upgrade (but we didn't need it since a king corner room is lovely enough), free breakfast each day, and late check-out at 3 p.m. I had to show the desk clerk a print-out of their own website in order to get the free breakfast and late check-out. He seemed confused about the hotel's own offers. I was hoping that since we didn't get a room upgrade, that we'd be allowed access to the executive lounge, but no go - they wanted an additional $75 *per night* for that. We felt it absurd to pay that much to have a glass of wine or two and a few cheese cubes, so we declined that lovely offer. We have used the executive lounge in past stays, but it was built into our room rate deal. I guess the $75 charge is to weed out the riff-raff out or something. The staff up there does tend to treat guests like recent parolees who might be about to commit new crimes or somehow misbehave. Chilly.

The room was beautiful, spacious and very quiet. The brunch was average. We also ate dinner in the Palm Restaurant, and it was fine but nothing to write home about.

We foolishly paid the rapacious $39/day parking charges. If we return, we will park in the Millennium parking garage. But I think we're ready to try someplace new and use the $ we save on shopping and dining!!

  • Stayed April 2005
    • 2 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Santa Fe, New Mexico
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 9 cities Reviews in 9 cities
329 helpful votes 329 helpful votes
5 of 5 stars Reviewed April 6, 2005

I loved it here! My boyfriend and I booked this hotel online and were a little worried what it would be like since we paid next to nothing for our 3 nights here. (I've paid more to stay at the Santa Barbara Motel 6!!) Gorgeous hotel, great staff, fun bar/lounge area and we were most impressed with the room. The large windows in the bathroom were the best--I took a bubble bath one night while looking at the views of Navy Pier and the skyline. I remember thinking, "This is really living..."

The room was comfortable and quiet, again with great views just like in the bathroom. Chicago is a wonderful town--I have nothing but good things to say about it. CAn't wait to come back!

Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, TX
Top Contributor
79 reviews 79 reviews
51 hotel reviews
Reviews in 45 cities Reviews in 45 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed March 24, 2005

Got an unbelievably great rate on this hotel on Hotwire.com. Cost me more to park my car in their garage overnight than to stay there. Room was terrifically comfortable, quiet, and spacious. Great view of Lake Michigan. Terrific towels, toiletries, bathroom. Highly recommended.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bloomington, IN
Senior Contributor
32 reviews 32 reviews
11 hotel reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed March 22, 2005

We recently went to Chicago for St. Patrick's Day with some friends. I took a gamble and booked through Priceline for a 4 star hotel and I got the Swissotel for $99. We just had a short walk down Wacker to Michigan Ave., which was perfect. The hotel was very nice, great bathroom, comfy bed, etc. We were basically next to the Hyatt, which has a spectacular bar.

Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > Downtown / The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#17 Spa Hotel in Chicago
#36 Luxury Hotel in Chicago
#42 Romantic Hotel in Chicago
#44 Business Hotel in Chicago
#56 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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