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“Great service, bathrooms need updating” 4 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)   |  
Hotel amenities
Ranked #62 of 169 Hotels in Chicago
Saint Louis, Missouri, United States
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
24 helpful votes 24 helpful votes
“Great service, bathrooms need updating”
4 of 5 stars Reviewed July 23, 2014

Swissotel is very nice for the price. Location is great to museums, navy pier, Millennium park. Views are great but we requested a high floor and ended up on floor nine. I agree the wifi charge should be included with the room charge.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 25, 2014
You're making us blush over here, Darcy! I'm glad to hear you had a nice visit here. We hear you loud and clear about the Wi-Fi, and we'll definitely keep that in mind moving forward. Hope to see you again!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,222 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
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English first
Chicago
1 review
5 of 5 stars Reviewed July 22, 2014

Great place to stay. Only downfall are the prices for a room, parking, and wifi. Wifi should be included with rooms nowadays. Parking is outrageous for overnight guests and should be included with the price of the room like wifi should.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 24, 2014
Thanks for staying with us while in town, Marlene! I want to assure you that it is in line with the industry standard in the area. I really appreciate you reaching out, and hope you'll be able to return to Chicago again soon!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
1 review
4 of 5 stars Reviewed July 22, 2014

Great location, convenient access to restaurants, Millennium Park etc., just a few blocks east of Michigan Avenue. Great views of the Chicago River as well as Lake Michigan if facing East. Several restaurants + CVS within 2-3 blocks of the hotel.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 24, 2014
Thanks for staying with us, Pete! I'm happy to hear that you felt the location was convenient, and that the views from your room were impressive, too. Hope you'll stay with us in the future!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hillsboro
1 review
4 of 5 stars Reviewed July 22, 2014

No free Wi-Fi
parking is $65 per day
very modern, clean, and professional
curtains do not cover the window!!! I hated this because we slept on the sun-rise side of the hotel and although we are not late sleepers I also wanted sleep.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 24, 2014
Thanks for reaching out about what you thought could be improved, Crystal. It's very helpful. I hope your trip home went smoothly, and I wish you the best!

Safe travels,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pasadena, California
Senior Contributor
28 reviews 28 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed July 22, 2014

Room was clean and comfortable. The room was also a decent size, where many seem to be really small. If you're a big person, you may not like the shower, it's a corner unit and not very large. I'm 5'11'' and 155 lbs., plenty of room for me. Location is actually pretty good. Easy walk to Millennium Park and all downtown restaurants. Even though there is a building in the way, I would ask for a Lake view, you can see the lake if you have a high enough floor. Don't eat at the hotel, venture into the city and find a good restaurant, there are plenty. I was there for a conference and the conference space was very nice and easy to access. Had to pay for WiFi, which I think should be included in the room.

Room Tip: Get a high room with either a city view or a lake view; I would prefer lake. View can be obscured...
See more room tips
  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 25, 2014
Thanks for staying with us while in town for a conference! The detail that you've left in your review is very helpful, and I look forward to welcoming you back the next time that you're in town. Safe travels in the meantime!

Take care,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Silver Springs
Reviewer
3 reviews 3 reviews
4 of 5 stars Reviewed July 22, 2014

If you take advantage of their "Going Green" service, be aware they will not enter your room at all, to remove any laundry, dirty linens, remove trash, replace shampoos, conditioners, soaps. I thought it would just include maybe not vacuuming and leaving sheets and towels. For four days my room was not touched even though I called down to the front desk twice. :(
Other than this, it is a wonderful hotel. Beautiful hotel, fabulous location, for the most part friendly and attentive staff.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 25, 2014
Thanks for letting me know about your experience with our Earth Day Every Day program, Sarah. That's very helpful to know. I'm pleased that you were impressed with many other aspects of your stay, though, and would love for you to consider staying with us again!

Take care,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Contributor
25 reviews 25 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed July 21, 2014

Stayed for 3 nights attending a weekend meeting held at the hotel. The room was nice & spacious - only downside was no hot water pot to make coffee/ tea as what several other reviewers had mentioned. Fortunately wifi was provided In the room as part of the package for the meeting, otherwise would have had to pay for it! The lift system is unique- just press the number of the floor you intend to go to- no buttons inside the lift- only at the lift lobby areas- makes me wonder about security as one usually uses the room card to gain access to the room floors. On the whole, it's a nice hotel with a convenient location to the Magnificent Mile & the Chicago Riverwalk amongst other places of interest.

  • Stayed July 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stella S, Other at Swissotel Chicago, responded to this review, July 23, 2014
Glad to hear that your enjoyed your stay over the weekend while attending a meeting! Thanks for the feedback on everything from the room to the lift system that we have. Hope your trip home went smoothly, and I'd love to welcome you back the next time you're in Chicago!

Best wishes,
Stella Smaragdis, Front Office Manager
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
#40 Business Hotel in Chicago
#41 Romantic Hotel in Chicago
#55 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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