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“Swissotel Chicago” 5 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #66 of 174 Hotels in Chicago
GreenLeadersGold level
Eau Claire
1 review
“Swissotel Chicago”
5 of 5 stars Reviewed April 17, 2014

Excellent hotel- you will not be disappointed. The staff are excellent, the rooms are comfortable with every detail considered to make your stay exceptional. The food is wonderful and the exercise facilities are second to none.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 22, 2014
Thanks for visiting while in town, Margaret! I'm very pleased to hear that we could accommodate you nicely on your stay, and I hope you'll be back the next time you're in the Windy City!

Best wishes,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
Date | Rating
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Lombard
1 review
4 of 5 stars Reviewed April 17, 2014

The hotel is very well located and the help is very good. I would say that if you are looking for a truly upscale location you might pass on this one, but if you don't mind a little wear, this is a great place to hold a meeting or even just stay for a visit to the city. Some rooms have a lovely view of Navy Pier and the lit up Ferris wheel.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 22, 2014
Great to have you stay with us, Marjorie! I'm glad that you've enjoyed the location of our hotel, and I hope you'll be back the next time you're in the area. Wishing you well in the meantime!

Many thanks,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 of 5 stars Reviewed April 16, 2014

An excellent hotel and wonderful place to stay. The service is excellent, the rooms are comfortable, beautiful, and smell nice. The staff is very professional and treat you like royalty! Give them a try!

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 18, 2014
It's wonderful to hear that you've enjoyed staying with us, James! Thanks for the recommendation, and I can't wait to have you back the next time you're visiting the Windy City. Safe travels!

Best,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spring
1 review
4 of 5 stars Reviewed April 16, 2014

This is a wonderful hotel with very nice staff. The traditional swiss breakfast and other international menu items at the restaurants are a must try. The hotel is also located very close to the Sears(Willis) tower, shopping on Michigan avenue, and other must-see tourist locations. I would defeinitely stay there again.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 18, 2014
It's great to hear that you enjoyed your stay, Dale! I'm pleased that you enjoyed the international menu items, as well as the service from the staff. Looking forward to having you back the next time you're in Chicago!

Take care,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Citra
1 review
1 of 5 stars Reviewed April 16, 2014

Internet didn't work, never bothered to pick up breakfast order-still hanging on door next morning, had to make several calls to get coffee to the room and didn't seem to care when I told them at check out.

  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 18, 2014
I'm very sorry to hear about your stay with us, Dan. This is certainly not a common situation at our hotel, and I'll be sure to look into ways to not drop the ball in the future. I want to assure you that our staff cares greatly about our guests, and I'm sorry if that didn't come across to you. Thanks for reaching out.

Take care,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Campbell
1 review
5 of 5 stars Reviewed April 16, 2014

This was my second stay at a Swissotel property. The first was in NYC and then most recently in Chicago. The Chicago hotel is one of the cleanest I have ever stayed in. After this experience, Swissotel will be my preference in the future.

  • Stayed April 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 17, 2014
Glad to hear we're your new go-to hotel, Chris! Thank you for the glowing recommendation. Cleanliness is one of our top priorities, so you can always expect your room to be spotless when you arrive. We're looking forward to your next visit! Are you planning another trip to Chicago soon?

Best wishes,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed April 15, 2014

Stayed at the Swissotel in Chicago and it was great. Friendly staff and a Great Atmosphere. Room overlooking the Chicago River and the Navy Pear. The rooms are very nicely decorated. You wont be disappointed in your stay.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Andreas B, Other at Swissotel Chicago, responded to this review, April 18, 2014
Sounds like you had a lovely stay! Thank you for making us a part of your time in Chicago, Cynthia. We can't wait to welcome you back next time you're in town!

Warm regards,
Andreas Brandl, Director of Front Office
Swissôtel Chicago
(312) 268-8255
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#16 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#38 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
#53 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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