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“Perfect location with lots of perks!” 5 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #66 of 174 Hotels in Chicago
GreenLeadersGold level
Denver, Colorado
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Perfect location with lots of perks!”
5 of 5 stars Reviewed June 13, 2013

We sayed here in Feburary and although it was FREEZING outside, this hotel was one of the highlights of our trip. Very accomodating staff when we had to leave unexpectedly and cancel one night. Our room had beautiful views of Navy Pier and Lake Michigan. We loved the pool and work out area as well.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Other at Swissotel Chicago, responded to this review, June 17, 2013
Thank you for recommending us on TripAdvisor. Considering you stayed with us in February, I'm pleased to know you still have such fond memories. Hope to see you again the next time you're in Chicago - perhaps for a warmer weather summer trip!

All the best,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,341 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (376)
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English first
Nicosia, Cyprus
Senior Contributor
43 reviews 43 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed June 13, 2013

I stayed here with co-workers while attending a conference. The hotel is comfortable and is close to other large hotels so you can choose a different place to have breakfast each day. It faces the Chicago river which is also nice and had a bus service towards the conference which was convenient. Good stay if you are traveling on business.

Room Tip: High up, facing the river
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  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Other at Swissotel Chicago, responded to this review, June 17, 2013
Thank you for your review Christiana. I'm happy to know you found your room comfortable and appreciated our convenient location. Please be sure to keep us in mind the next time you're in town, we would love to offer you a social media discount.

Best,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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Chicago
1 review
3 of 5 stars Reviewed June 12, 2013

Service was average HD was out so we had limited channels. I have stayed at this hotel many times and have yet to receive recognition. When we asked for a good dining choice we were sent to a very over priced mediocre place.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Other at Swissotel Chicago, responded to this review, June 17, 2013
Brooks,

Thank you for taking the time to review us. Considering you've stayed with us several times, I'm disheartened to hear you've found our service unhelpful. The last thing we want is for our guests to feel like they're not recognized or appreciated. If you have any suggestions on how we can improve, please let me know. You can email me directly at marc.wawrin@swissotel.com.

Best,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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Toronto, Canada
Senior Contributor
23 reviews 23 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed June 12, 2013

Great hotel, in a perfect location overlooking the canal. Spacious rooms and very clean. Location permits an easy walk to the entire city. Very enjoyable stay. Helpful staff. Easy check-in and check-out. Only knock is that they charge a ton to park your car.

  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alp A, Other at Swissotel Chicago, responded to this review, June 28, 2013
Thank you, Paul! I'm delighted to know you found our hotel convenient, clean and spacious. It was our pleasure hosting you, and I hope you keep us in mind the next time you visit Chicago.

All the best,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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London
1 review
5 of 5 stars Reviewed June 11, 2013

Definitely worth the money. Friendly staff, comfortable bed, and delicious flavored water in the lobby. Room was clean and the elevators were pretty cool. Close to downtown. Wonderful stay all around!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Swissotel

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Other at Swissotel Chicago, responded to this review, June 28, 2013
Thank you, Brian! We work hard to make sure all our guests have a pleasant and comfortable stay. That's why we pay attention to all the small details, like our complimentary flavored water and our efficiency elevators. It's nice to know you appreciate them.

The next time you visit Chicago, be sure to keep us in mind and we'll keep the water cold.

All the best,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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Cambridge
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 11, 2013

Fantastic location close to Navy pier, marina and lake. Lovely pool and fitness centre. Excellent breakfasts with Swiss or American options. Good sized rooms with views of river or lake. Internet access good if pay for good speed.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Other at Swissotel Chicago, responded to this review, June 28, 2013
Thank you for recommending us on TripAdvisor. I'll be sure to let our kitchen staff know you enjoyed our breakfast options. I hope you had a wonderful trip to Chicago, and I look forward to your next visit.

Best wishes,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kalamazoo
1 review
4 of 5 stars Reviewed June 11, 2013

Hotel is great and had a nice stay. Room is confortable and very clean. Fitness center is located on a high floor with an outstanding view to the city. Location is outstanding and price as well. Very enjoyable.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Swissotel

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Other at Swissotel Chicago, responded to this review, June 28, 2013
Hi Tony,

I'm happy to hear you found your room clean, comfortable, and a good value for the price. That's exactly what we strive to offer our guests! Thank you for your review. I hope you get a chance to stay with us again soon and enjoy those sweeping views of the city from our penthouse fitness centre.

Take care,
Marc Wawrin, Director of Operations, Swissôtel Chicago
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#16 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#38 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
#53 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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