The hotel is beautiful and the view of Navy Pier was great but by the end of my stay I felt like I was dealing with an airline! There was a daily fee for in-room internet, another daily fee for the gym, another fee for each outbound phone call and of course an upgrade fee for the partial view. On top of that, parking is $55/day.

The staff was friendly and very helpful. They did waive the fee for the gym when I commented on all the fees.

Stayed here for a conference and had a nice room with a comfortable bed and a view of the city skyline. The staff was very friendly and helpful. The onsite place to eat was average, but there are lots of great places nearby. The Swiss does have a good bar. Everything was pricy, but in line with downtown Chicago.

My husband and I spent last weekend at the Swissotel. It was wonderful. The reception staff that greeted us was phenomenal. The room had an incredible view and it was impecable. Another plus is the location of the hotel - close to everything. We did not eat at The Palm (too pricey) but ordered room service for breakfast and they were timely and everything was delicious. I highly recommend it.

I stayed at the hotel on business after I had been at the jw Marriott for the weekend. I told the registration gal I had a terrible room at the Marriott over the weekend and she gave me a terrific large room, great bed and bathroom with a view of Navy Pier. I was very happy. Service was very good until I noticed several substandard violations.

I came back to my room while the cleaning staff was there. The nice gal asked to see my room key which impressed me however when I entered the coffee pot, glasses and coffee mug were in the bathroom sink together with water running on them. clean glasses were not on the cart in the hall. No soap was visible either. Needless to say I did not have anything to drink in the room after that.

While I was in the meeting area the water glasses were being put in the tables from racks that had been preloaded with glasses, ice and water. The wait staff reached in the racks and pulled the glasses out one by one by the rim while extra ice trickled to the bottom of the remaining stack of racks with glasses.

This was so unusual I took videos of this procedure and send a letter to the manager of the hotel with the video. I discussed both issues in my coorespondance and while I received a response from the hotel I don't believe my complaints were taken seriously by the tone of the reply which is unfortunate.

If you stay at this hotel, don't drink the water.