My husband and I spent last weekend at the Swissotel. It was wonderful. The reception staff that greeted us was phenomenal. The room had an incredible view and it was impecable. Another plus is the location of the hotel - close to everything. We did not eat at The Palm (too pricey) but ordered room service for breakfast and they were timely and everything was delicious. I highly recommend it.

I stayed at the hotel on business after I had been at the jw Marriott for the weekend. I told the registration gal I had a terrible room at the Marriott over the weekend and she gave me a terrific large room, great bed and bathroom with a view of Navy Pier. I was very happy. Service was very good until I noticed several substandard violations.

I came back to my room while the cleaning staff was there. The nice gal asked to see my room key which impressed me however when I entered the coffee pot, glasses and coffee mug were in the bathroom sink together with water running on them. clean glasses were not on the cart in the hall. No soap was visible either. Needless to say I did not have anything to drink in the room after that.

While I was in the meeting area the water glasses were being put in the tables from racks that had been preloaded with glasses, ice and water. The wait staff reached in the racks and pulled the glasses out one by one by the rim while extra ice trickled to the bottom of the remaining stack of racks with glasses.

This was so unusual I took videos of this procedure and send a letter to the manager of the hotel with the video. I discussed both issues in my coorespondance and while I received a response from the hotel I don't believe my complaints were taken seriously by the tone of the reply which is unfortunate.

If you stay at this hotel, don't drink the water.

This is a gorgeous hotel, great room, views, and cute doorbell. But it was more of a convention hotel. We were NOT comfy in public areas due to masses of nametag wearing loud maniacs. He breakfast buffet was awesome and fresh but 25$??? Very expense account-ish. The views are stunning and its by Eggys(yummy)

The Swissotel in Chicago was a nice find. Plenty of good reviews on TA. Spent a 4 day weekend with my wife while visiting our son this past summer. The hotel has an excellent location and for a slight upgrade you can get a great room with a view of the river, the lake and the Navy Pier. The folks at the front desk were very nice and helpful with suggestions for any questions you may have. The hotel is very clean throughout and the rooms are comfortable ad well kept. Highly recommend this hotel and look forward to our next stay at the Swissotel in Chicago.