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“Outstanding experience” 5 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Wacker Drive, Chicago, IL 60601 (The Loop)   |  
Hotel amenities
Ranked #58 of 169 hotels in Chicago
Evanston, Illinois
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
“Outstanding experience”
5 of 5 stars Reviewed January 25, 2013

My husband and I spent last weekend at the Swissotel. It was wonderful. The reception staff that greeted us was phenomenal. The room had an incredible view and it was impecable. Another plus is the location of the hotel - close to everything. We did not eat at The Palm (too pricey) but ordered room service for breakfast and they were timely and everything was delicious. I highly recommend it.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Memphis, Tennessee
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed January 24, 2013

I stayed at the hotel on business after I had been at the jw Marriott for the weekend. I told the registration gal I had a terrible room at the Marriott over the weekend and she gave me a terrific large room, great bed and bathroom with a view of Navy Pier. I was very happy. Service was very good until I noticed several substandard violations.

I came back to my room while the cleaning staff was there. The nice gal asked to see my room key which impressed me however when I entered the coffee pot, glasses and coffee mug were in the bathroom sink together with water running on them. clean glasses were not on the cart in the hall. No soap was visible either. Needless to say I did not have anything to drink in the room after that.

While I was in the meeting area the water glasses were being put in the tables from racks that had been preloaded with glasses, ice and water. The wait staff reached in the racks and pulled the glasses out one by one by the rim while extra ice trickled to the bottom of the remaining stack of racks with glasses.

This was so unusual I took videos of this procedure and send a letter to the manager of the hotel with the video. I discussed both issues in my coorespondance and while I received a response from the hotel I don't believe my complaints were taken seriously by the tone of the reply which is unfortunate.

If you stay at this hotel, don't drink the water.





  • Stayed September 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Orlando, Florida
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 7 cities Reviews in 7 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed January 23, 2013 via mobile

This is a gorgeous hotel, great room, views, and cute doorbell. But it was more of a convention hotel. We were NOT comfy in public areas due to masses of nametag wearing loud maniacs. He breakfast buffet was awesome and fresh but 25$??? Very expense account-ish. The views are stunning and its by Eggys(yummy)

  • Stayed September 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Colonia,NJ
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
19 helpful votes 19 helpful votes
5 of 5 stars Reviewed January 23, 2013

The Swissotel in Chicago was a nice find. Plenty of good reviews on TA. Spent a 4 day weekend with my wife while visiting our son this past summer. The hotel has an excellent location and for a slight upgrade you can get a great room with a view of the river, the lake and the Navy Pier. The folks at the front desk were very nice and helpful with suggestions for any questions you may have. The hotel is very clean throughout and the rooms are comfortable ad well kept. Highly recommend this hotel and look forward to our next stay at the Swissotel in Chicago.

  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Shaker Heights, Ohio
Senior Contributor
48 reviews 48 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed January 22, 2013

Was in Chicago for 2 days for a convention. Got a nice rate and the hotel was on the convention bus route.
Modern hotel that has everything going for it except for the little surcharges, like $10 for internet and $10 for the fitness center.
I would give 5 stars if these were complimentary, as they should be.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NYC
Top Contributor
53 reviews 53 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
39 helpful votes 39 helpful votes
3 of 5 stars Reviewed January 16, 2013 via mobile

Last time I stayed at the Swissotel in Chicago, the ambiance was European -- big fluffy quilts, bar scene, warm and woody, slightly formal, but very efficient and service oriented. Since then, the hotel has been revamped in a more modern vibe, with new furniture, younger staff (still very nice and helpful), an updated gym and pool and very fast new elevators. For my quick two night business trip it was fine. But since they were upgrading, I wish they had built coffee bar in the lobby and that the gym had some mats and free weights. And, while my bedding was fine, the mattress needs an upgrade. The bathroom is still huge and nicely laid out and my room was cleaned on time. The breakfast buffet is fast and the food is well prepared. (For a pricier meal, but terrific steak, go to The Palm, off the lobby) The concourse level meets up with the underground pedway, which allows you to walk indoors and avoid the Chicago cold and wind. So, all in all, a good place to stay in a convenient location, but without that special something that used to make this place a draw for me. In the future, I'll continue to book it, but if I can't get it, I'll move on without being disappointed.

Stayed January 2013, traveled on business
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Austin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 14, 2013

Stayed at the Swiss for business and extended the trip to Chicago for the weekend with the wife.The carage and valley service worked well and access by car was simple and easy.The hotel has a good location and great views. The staff was very helpfull, especcially when we lost our keycard.

Robert

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Wacker Drive, Chicago, IL 60601
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Chicago
#29 Luxury Hotel in Chicago
#31 Romantic Hotel in Chicago
#41 Business Hotel in Chicago
#47 Family Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Swissotel Chicago 4*
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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