I stayed at the hotel on business after I had been at the jw Marriott for the weekend. I told the registration gal I had a terrible room at the Marriott over the weekend and she gave me a terrific large room, great bed and bathroom with a view of Navy Pier. I was very happy. Service was very good until I noticed several substandard violations.
I came back to my room while the cleaning staff was there. The nice gal asked to see my room key which impressed me however when I entered the coffee pot, glasses and coffee mug were in the bathroom sink together with water running on them. clean glasses were not on the cart in the hall. No soap was visible either. Needless to say I did not have anything to drink in the room after that.
While I was in the meeting area the water glasses were being put in the tables from racks that had been preloaded with glasses, ice and water. The wait staff reached in the racks and pulled the glasses out one by one by the rim while extra ice trickled to the bottom of the remaining stack of racks with glasses.
This was so unusual I took videos of this procedure and send a letter to the manager of the hotel with the video. I discussed both issues in my coorespondance and while I received a response from the hotel I don't believe my complaints were taken seriously by the tone of the reply which is unfortunate.
If you stay at this hotel, don't drink the water.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
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- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel