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“Good hotel with great service” 4 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #67 of 174 Hotels in Chicago
GreenLeadersGold level
Austin
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Good hotel with great service”
4 of 5 stars Reviewed January 14, 2013

Stayed at the Swiss for business and extended the trip to Chicago for the weekend with the wife.The carage and valley service worked well and access by car was simple and easy.The hotel has a good location and great views. The staff was very helpfull, especcially when we lost our keycard.

Robert

Stayed September 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,297 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Aurora, Illinois
Senior Contributor
36 reviews 36 reviews
6 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed January 13, 2013

Four years ago we spent the night on New Years Eve. We had front row seats to the most spectacular fireworks directly outside our window, at the stroke of midnight. We came back this year to celebrate News Years Eve again. We booked with their reservation agent. We booked for a "fireworks view" room. We paid more for that room. A new apartment building had gone up, and at midnight, no fireworks! Needless to say, no refund either.

Room Tip: Don't ask for a room with a specific view, you will not get it, but you will pay for it
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  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Alp A, Front Office Manager at Swissotel Chicago, responded to this review, January 15, 2013
Dear Ree12_12,

Thank you very much for kindly sharing your experience and I surely understand your concern regarding the view. We have a triangular building allowing upgraded corner rooms to see panoramic views as well as additional space.

However as a standard practice we are unable to confirm firework views from our rooms due to the nature of the activity. Fireworks may be moved to different locations and similarly this year due to security measures it was moved further south avoiding visibility from your room. I do hope for yor understanding due this matter not being under our control.

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal, Canada
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 8, 2013

My wife had to be there on business so we all went with her, we got an upgrade to a suite which was very nice. The location is good, close to most interesting spots in Chicago. We even walked to the Field Museum, although a bit long it was through a park right on the lakefront which was nice. Garage is very European, spaces are not as wide as most North American garages, watch it if you're parking a large SUV. Front desk/pod staff was very friendly and gave good suggestions as to neighborhood restaurants.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alp A, Front Office Manager at Swissotel Chicago, responded to this review, January 11, 2013
Dear JoeCool18,

Thank you very much for your nice compliments and such a pleasure for us to learn you have enjoyed our fine services. Looking forward to welcome you again...

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
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2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 3, 2013

Everything in the pictures is true! Beautifull hotel! Near michigan av. Great attention of the personel! No free wifi acces pool sauna bussiness center, expensive parking, bathtube big rooms . I definetly recomend this hotel.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reno Nevada
Contributor
15 reviews 15 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 29, 2012

My husband and I stayed with our granddaughters in November 2012 and had a fabulous suite -- on one of the corners of the 3-sided hotel. It was colossal! The kids room had stufferd animals; animal printed sheets --- even a kid-type soap dish in the bathroom. They loved it! And we thought the accomodations were outstanding.

Room Tip: Ask for a higher floor for the best views of Lake Michigan, the Navy Pier or downtown.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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St. Anne, Illinois
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed December 27, 2012

We stayed at this hotel in November while attending the Illinois School Board Conference. Unfortunately it was held during the same time the holiday parade in downtown Chicago was. It was overcrowded. The room was pretty good and our view was great. We did however, get locked out of our room when the keypad died on our door. It took security and the manager over 30 minutes to help us into our room. Breakfast was okay. We waited for the valet to get our car for over an hour. If I stay here again, I will not be staying at the same time of the year. I did see the lighted parade from our room and that was very nice.

Room Tip: Ask for a river view.
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Alp A, Front Office Manager at Swissotel Chicago, responded to this review, January 11, 2013
Dear VickiVitaleMorse,

Thank you very much for sharing your comments and I am happy to understand you have enjoyed the comfort and location of your room. However please accept my apologies for the technical issues and service delays you have experienced. We are continuously working on improvement for door locks and we are getting immediate action regarding parking organization. Please let me know whenever I can assist further.

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lebanon, Ohio
Senior Contributor
43 reviews 43 reviews
11 hotel reviews
Reviews in 19 cities Reviews in 19 cities
30 helpful votes 30 helpful votes
5 of 5 stars Reviewed December 27, 2012

This is a great hotel! VERY child friendly which we really appreciated. The kids got a book and crayons at check in, and by the time we left several of the staff knew us. We got a free upgrade to a Lakeside view, and it was beautiful! Great view of Navy Peir and Lake Michigan, the kids really loved being up on the 38th floor! They serve starbucks coffee at the bar, which was a plus for us. We didn't use the pool, but would have loved to have had the chance. Just a tip on parking, you can park a couple of blocks away for half the price of what the hotel charges! And, the staff were more than happy to keep our luggage at the hotel after we had checked out free of charge until we were ready to go back to our car.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Green Hotel in Chicago
#16 Spa Hotel in Chicago
#33 Luxury Hotel in Chicago
#40 Romantic Hotel in Chicago
#44 Business Hotel in Chicago
#56 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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