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“Christmas get away weekend in Chicago :)” 5 of 5 stars
Review of Swissotel Chicago

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Swissotel Chicago
4.0 of 5 Hotel   |   323 East Upper Wacker Drive, Chicago, IL 60601 (The Loop)   |  
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Ranked #63 of 172 Hotels in Chicago
Chicago, Illinois
Senior Contributor
32 reviews 32 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
20 helpful votes 20 helpful votes
“Christmas get away weekend in Chicago :)”
5 of 5 stars Reviewed December 7, 2012

If you have a chance to stay at the Swissotel in Chicago, I highly recommend it. The hotel is centrally located. Walking distance to almost everything. The pool is a NOT to miss. One suggestion - if you drink wine - Bring your own bottle with you. $12 a glass is steep for a small glass of wine. Other than that it was amazing. There are great specials out there - just look for them.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,256 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (356)
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Tacoma, wa
Senior Contributor
28 reviews 28 reviews
20 hotel reviews
Reviews in 22 cities Reviews in 22 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 6, 2012

We had a view of the river, lake, and the Navy Pier. Gorgeous scenery! We stayed 2 evenings and everything was in walking distance. Michigan Ave. is about a 3 minute walk, Navy Pier about a 10 minute walk and Millinium Park about a 10 minute walk. The lobby bar is expensive.....38 dollars for 2 drinks but if your in the mood for drinks there are 3 great bars right next door. Very friendly staff, clean rooms and comfortable beds. They even had cheese, grapes and crackers waiting for us the first evening! Top notch

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naperville, Illinois
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 2, 2012

The people at the Swissotel made my birthday perfect. The view from our room was unbelievable, especially at night. Rhonda at the front desk took such good care of us. She really made us feel welcomed. I was surprised to find when we got back to the room after watching a great Second City show, a birthday cupcake and candies were waiting for me. The bed was so comfortable and the location can't be beat. If you have the opportunity to visit Chicago.. you must stay at the Swissotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this review, January 2, 2013
Dear Bkrash614,

It was a pleasure to learn that you have enjoyed our services and facilities. Your kind comments concerning the quality of our services are very much appreciated. I will pass nice compliments to Rhonda with pleasure.

Please do not hesitate to contact me if I can be of any assistance and we are looking forward to your next visit not in the too distant future.

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed December 2, 2012

Stayed here for one night with my husband, booked through Priceline. We had a beautiful view of Navy Pier and the river/downtown area. Staff was nice, the beds were comfortable, the room was clean and you couldn't hear much street noise at all. The lobby bar was pricey- but the white cosmo was delicious!

A tip for parking- Millennium Park lot is about a 5-10 minute walk away and only $26 overnight. That's what we did instead of the $55 (but if you have a lot of luggage or staying many nights and not using your car everyday that night not work).

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Owasso, Oklahoma
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 28, 2012

Beautiful 4 star hotel in beautiful, busy downtown Chicago; We took the "Priceline Gamble," and booked this hotel for $100/night for 2 nights, $78 less than it is advertised on Swissotel's website. Upon arrival, we were shocked to learn that wifi is $9.95/night, parking is $55/day, & if you've never been to Chicago, EVERYTHING you will do will cost an arm & a leg. We had 2 different maintenance issues 1. Our desk was equipped with a port strip with HDMI, Comp, & Computer Ports and these were non functional. We were told that the following day they would either replace the tv or provide me w/ a different dvd player with comp rather hdmi cables, upon calling the following day, I was told that this was not going to happen. No apology, no attempt to address the problem, just a No. This is not a deal breaker, just an annoyance. 2. We had lukewarm shower water. We complained about this our first night & the following morning we took lukewarm showers again, even though maintenance responded quickly the night before; We chalked it up to others using it all in the morning so we went and enjoyed the city. Our second night, after being in the cold all day, we returned to lukewarm water and again reported it. Maintenance Tech responded very quickly and spent approximately 1 hour to repair the issue & we were tired, however the issue was much better after he left. I too work in this industry and coordinate maintenance and customer relations & I would have been embarrassed at not being able to provide a working port or a solution for this issue. Not a deal breaker, just kind of "low class," and beneath their star rating. Overall, this was/is a great hotel, the employees were very professional, with the exception of the aforementioned issues, & for the price I paid (minus the parking) I came out on top. Michigan Ave aka The Magnificent Mile and "the bean" are within walking distance; Navy Pier, Shedd Aquarium, Bear's stadium, The Musem, and many more attractions are just a short $20 cab ride from Swissotel. It was a great adventure, my family had a fantastic time and although most of our joy came from the location of the hotel, the amenities were very VERY nice. I typically exercise on every vacation, but this time I wasn't feeling well so we only enjoyed the indoor pool and hot tub, which were awesome! You have to access them through the spa and fitness center entrance so I was able to see the facility, I wish I had felt better because this was one of the best fitness centers I have ever seen. I don't believe most travelers will be interested in spending a whole lot of time in the hotel, but you could in this one and have a great time!

Room Tip: Ask for a room with a view, it was only $35/night additional cost and had I not been so afraid of th...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this review, November 29, 2012
Dear jppdiddy,

Thank you very much for taking your time to share the details of your experience at Swissotel Chicago. Although we are very happy to learn that in general you have enjoyed your stay, please accept our sincere apologies for the technical errors andthe shortfall of follow up during the resolution process. We will surely look into those issues to avoid similar situations in the future. Looking forward to your next visit and please feel free to contact me if you need any assistance.

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
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Madison, Wisconsin
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 26, 2012

the hotel is pretty modern. most happy with the clean up service who folded up all our clothes that was all over the room into stacks - a lot patience! the view from my room was awesome too, overlooking the river and lake michigan.
it was a bit far from magnificent mile from the fact that it is thanksgiving and chicago has the most chilly winds - but overall it is a nice stay.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this review, November 29, 2012
Dear Jessica T,

Our pleasure to learn that you have enjoyed your stay with us and we are looking forward to your next visit in the not too distant future.

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
22 reviews 22 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 25, 2012

Good: Fast check-in, great views, friendly staff, super-comfortable bed, nice workstation/chair, awesome HD television, Keurig coffee, glass shower and separate bathtub,

Bad: Cheapest toilet on the planet. The handle was broken and the whole thing was a cheap, plastic construction. Why invest money in such beautiful guest bathrooms, with phones by the toilet, if the toilet itself is junk? My only other complaint: I was almost certain I had read somewhere the wifi was free. It was not. Paying so much for a room and then having to pay for wifi is such an inconvenience. Just tack the extra $10 bucks onto the cost of the room and tell me the wifi is free.

Room Tip: Consider paying the extra $40 bucks for a corner room with views on two sides of the building. Also...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alp A, Front Office Manager at Swissotel Chicago, responded to this review, November 29, 2012
Dear Ryan405,

Our pleasure to read your kind compliments about the quality of service and amenities you have enjoyed during your visit. Thank you for highlighting the need for better equipment in bathroom and we will surely consider your kind opinion during our future revisions.

Kind Regards,

Alp Akyuz
Front Office Manager
alp.akyuz@swissotel.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Swissotel Chicago

Address: 323 East Upper Wacker Drive, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Chicago
#31 Luxury Hotel in Chicago
#40 Romantic Hotel in Chicago
#43 Business Hotel in Chicago
#53 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Swissotel Chicago 4*
Number of rooms: 661
Official Description (provided by the hotel):
Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more   less 
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Also Known As:
Swissotel Chicago Hotel Chicago
Swissotel Hotel Chicago
Chicago Swissotel Hotel

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