I am giving this hotel 5 points out of 5, for various reasons.
First of all, we travelled with a little child (1 year old) and she was really spoiled all the way. In her crib we found a small dolphin, a little fluffy squirrel and a cute doggy, which she couldn’t let out of her sight for the whole time we were in Chicago. Every morning when leaving the hotel and every evening upon returning, she got a smile and a nice word from the nice doorman in his nice uniform. She was delighted.
The bar in the renovated lobby can be quite noisy at times, but very funny to mingle with the people and watch a game or simply sip a cocktail, which were excellent. And despite the fact that we might not have experienced a “peak time”, we found the elevator system quite manageable by anyone with half a brain.
The hotel is a stunning triangular structure (mentioned by the guides if you take the highly recommendable Architectural boat tour), and we had a river facing room in the peak of the triangle, on a high floor, with a truly breathtaking view. Every morning, the sun would rise over the lake in our room and wake us up, it was truly magnificent. Speaking of which, the Mile of the same name is just a few minutes away by foot, so no need for any public transportation.
The only negative point I could register was the friendliness of the guy at the health/fitness centre. He couldn’t care less, and when we asked about the treatments, he simply pointed to the brochure on the counter.
The room was very clean, bright and all was working well. Bed linen are only changed on request, which complies with sustainability standards, and common sense. The bathroom in good shape and the shower delivered hot water at a steady pressure all the way.
On one evening we stayed in our room, watched a movie on the entertainment system and ordered room service. We were told to wait 30 minutes, which was exactly the time it took from ordering to the waiter knocking on our door. The portions (as we had to learn pretty standard in the states) are massive. We ordered a pasta for my wife (they cater for any type of dietary needs such as dairy-free without any problems) and a Club Sandwich for me… we could barely finish.
Concierge was very accommodating with any type of requests for tourist attractions, entry tickets, tours and general enquiry. The hospitality from Mr Akyuz, the Front Office Manager, was simply exemplary and we were well taken care of by everyone. Chicagoans are delightful people and a pleasure to talk to, super helpful all the way, and simply charming. The staff at Swissôtel Chicago is no exception.
Should I travel to Chicago again, I would without any doubt stay at Swissotel.
- Official Description (provided by the hotel):
- Comfort and productivity come together where the river meets the lake at Swissôtel Chicago. Swissôtel Chicago is graced with European style and contemporary Swiss elegance. The luxury experience includes award-winning hospitality, well-appointed accommodations and breathtaking views. Housed in a distinctive glass triangle structure, our hotel stands out for its international style, downtown sophistication and central location to signature sights. Find peace of mind and productivity in our recently upgraded 661 guest rooms or 40 luxury suites. Our business-friendly amenities make travel simple and seamless and our 65,000 sq ft of state-of-the-art meeting rooms, ballrooms and special venue space excel as an efficient place to meet, connect, celebrate and do business. We also have three on-site restaurants and hotel bar, a penthouse fitness center and 45-foot indoor pool. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Orbitz, Hotels.com, HotelTravel.com, Cheap Tickets, getaroom.com, Priceline, TripOnline SA, Agoda, Otel, Booking.com, Jetsetter and Tingo so you can book your Swissotel Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Swissotel Chicago Hotel Chicago
- Swissotel Hotel Chicago
- Chicago Swissotel Hotel