I travel weekly to Chicago on business and stayed at the Fairmont for the first time due to an event I was attending taking place there. Once I arrived, the valet was blocked out of sight by several utility trucks. After circling around for a while trying to locate the valet, I called the front desk to ask exactly where it was located. She was confused about the utility trucks (if there was maintenance scheduled, shouldn't management instruct the valet workers to stand by the road where cars will see them, and notify their front desk workers in case of inquiries?). I drove around for 45 minutes before I finally parked my car in the middle of traffic, ran up to the hotel door myself and "fetched" a valet worker.
Once I was checking in, the front desk insisted I get my government ID out of the car to validate my rates. Fair enough, as they do state that they will ask for this, however the room was reserved with a government Email address and a government credit card, which one would think is good enough (indeed it does at literally every other hotel I've stayed at on business - I've never once needed to show my ID). After being late to my meeting because of the valet, to be honest I wasn't in much of a mood to go grab the valet again just to get my ID card.
I was also charged for 2 days on the valet (I parked the car for 24 hours. One day.). Additionally, I was double charged for internet. Admittedly, I haven't yet had a chance to call the hotel to get this corrected, but I am hoping it will be quick and easy.
The room was clean, the view was lovely, and the hotel itself is quite beautiful. If you're on vacation in Chicago, then I think the Fairmont is a good choice if you don't mind walking 4 or 5 blocks to where the main attractions are. However, if you're on business or on a tight schedule, I would avoid it - the staff was indeed very friendly but not knowledgeable and certainly not very fast either.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for sharing your feedback. We are very sorry to hear of the experience you had during your stay.
We are following up on all of your comments and would appreciate having the opportunity to discuss this with you directly with hopes of making this right.
Please email us at Chicago@fairmont.com if you would kindly allow us this opportunity.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.