I booked my room through American Express Platinum hoping that I could get an automatic upgrade upon arrival. Knowing that there was a large meeting occurring during my stay, I wasn't exactly sure what the hotel could do for me.
When my husband and I arrived, I asked the woman at reception if I could get an "upgrade" , and after a lot of looking, she gave us the choice to take a suite for 3 out of the 4 days and then move on the fourth day. At first, I felt inconvenienced, but the manager of the hotel moved our things perfectly into a very nice(but small room.)
I actually liked the room better than the suite as I felt that the suite needed some updating. Both rooms were very clean!
The service at the hotel was excellent. The breakfast in the morning was delicious and
plentiful, and the wait service was superb.
The fitness center was excellent with every piece of equiptment that I needed for my workout. The location was perfect as well.
I would stay at this hotel again on my next travels to Chicago.