Loved the location best of with this property connected to the American Girl Place and Water Tower Atrium on the third level. The colors of the deluxe four seasons suites where we stayed we're a pleasing palatte of soft blues and grays. Tres chic modern furnishings, and crystal ball lamps, the room was a fine example of glamorous living from a time gone past. The bedding was exceptionally comfortable. The hotel pulls all stops for they're guests, from valet service, to bell hops service, turn down service, morning paper, and cookie baking for the children. The deluxe suites have two baths for convenient living. The hotel is a bit dated in the lobby but will be renovated in 2010. The baths have no jetted tubs or double sinks or plasma TV in bath. Room service should be improved, we called twice for the minifridge to be delivered, the champagne was not delivered with our desert as requested, and the morning paper was forgotted from our morning breakfast which we requested. We we we were not advised the lobby serves coffee 530a-830am...And make sure you request the coffee maker to be sent to you're room at checkin or else no coffee in room. There is only one eating establishment in hotel the cafe. Lastly this is a Four Seasons property so no Club Level, or onsite day care center fir Ritz Kidz. Wonderful welcome wagon for children at checkin and cookies delivered to room with Evoian water on the first day. That was a very nice touch. Private fitness club to guests, & very ordinary pool. Overall the Four Seasons property connected to the Bloomingdale building although a smaller capacity hotel is much more on the spot with three dining facilties and an extraordinary buffet lunch daily for 27USD per person, wonderful mohagany parlor room, and water feature ornate dining rooms, with crown mouldings and fine crystal. The plush five star hotel you would expect.

We stayed here for one night with our children while traveling thru Chicago. We had looked ahead to see that the weather was calling for rain, and decided to stay at this hotel because of its location above the Water Tower Place Mall (which now includes the American Girl Doll store that my youngest wanted to see and eat at). Upon arrival, we were greeted quickly by the valet staff in a cheerful manner. After unloading our luggage and taking the elevator up to the 12th floor lobby, we checked in at the desk. I asked for an upgrade (as I was instructed to do when I made the reservation). The woman attending us somewhat ignored my request and handed us our keys and hotel information. I asked again about the upgrade at which point she commented that all the "suites" were already appointed. Her non-friendly tone was not what I wanted to begin our stay. However, this one person turned out to be the only negative of the stay, as EVERY other hotel employee went out of their way to be welcoming and pleasant. The room we chose (executive suite king) was beautiful! It was a corner room with 3 huge windows and a beautiful view of the city and lake michigan from the 18th floor. We took advantage of the cookie making session with the hotel chef (which is free- just request it in advance). They delivered our cookies later in the evening via room service. When we called for extra sheets for my daughter (who we hadn't planned on staying with us) and pillows, they quickly delivered them - along with extra bath supplies, towels, robe and slippers. We also took advantage of the swimming pool, which was warm and clean. The spa that we went thru (and locker rooms) was amazing. I will definitely try to make time for these services when we return next time. Overall, it was delightful. We will definitely stay again on our next trip to Chicago.

Stayed there for one night and loved every minute of it. We had spectacular view of the lake and the Hanckok tower. Room was immaculate, L'Occitane bath products, huge bathroom, comfy bed. In the morning I went to the health club to work out and then swam in an indoor swimming pool. Excellent location, everything is within a walking distance. If you are looking for a romantic place to stay in Chicago, look no further.

Having stayed at other Ritz Carltons, and researching this location, I was looking forward to a terrific experience. While okay, there was nothing memorable spending 3 nights at this property. Lobby while nice seemed dated, service average to slow in cafe and at hotel bar. If this spa is world class, I am trying another planet. Pool is small, hot tub is hotter (I think) than recommended highest temperature. Room was smaller than I expected, furnishings were very comfortable, but seemed sparse. Staff helpful, but robotic in terms of service delivery and guest interaction. Web site listed a rooftop sun deck. Deck was closed for renovations, which was not mentioned to me when I contacted property prior to making reservation. Perhaps because this property is manged by Four Seasons, some of the little touches experienced at other Ritz-Carltons were missing. For the price, I would be just as happy at other 3 1/2 - 5 star properties within a mile of the Chicago Ritz Carlton. Also, $45 per night for valet seems to really push the envelope.