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“Great hotel with a feel of luxury in a great location!” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Near North Side)   |  
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Ranked #11 of 174 Hotels in Chicago
Ohio
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
“Great hotel with a feel of luxury in a great location!”
5 of 5 stars Reviewed September 28, 2009

We stayed here for one night with our children while traveling thru Chicago. We had looked ahead to see that the weather was calling for rain, and decided to stay at this hotel because of its location above the Water Tower Place Mall (which now includes the American Girl Doll store that my youngest wanted to see and eat at). Upon arrival, we were greeted quickly by the valet staff in a cheerful manner. After unloading our luggage and taking the elevator up to the 12th floor lobby, we checked in at the desk. I asked for an upgrade (as I was instructed to do when I made the reservation). The woman attending us somewhat ignored my request and handed us our keys and hotel information. I asked again about the upgrade at which point she commented that all the "suites" were already appointed. Her non-friendly tone was not what I wanted to begin our stay. However, this one person turned out to be the only negative of the stay, as EVERY other hotel employee went out of their way to be welcoming and pleasant. The room we chose (executive suite king) was beautiful! It was a corner room with 3 huge windows and a beautiful view of the city and lake michigan from the 18th floor. We took advantage of the cookie making session with the hotel chef (which is free- just request it in advance). They delivered our cookies later in the evening via room service. When we called for extra sheets for my daughter (who we hadn't planned on staying with us) and pillows, they quickly delivered them - along with extra bath supplies, towels, robe and slippers. We also took advantage of the swimming pool, which was warm and clean. The spa that we went thru (and locker rooms) was amazing. I will definitely try to make time for these services when we return next time. Overall, it was delightful. We will definitely stay again on our next trip to Chicago.

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,270 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
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New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 21, 2009

Stayed there for one night and loved every minute of it. We had spectacular view of the lake and the Hanckok tower. Room was immaculate, L'Occitane bath products, huge bathroom, comfy bed. In the morning I went to the health club to work out and then swam in an indoor swimming pool. Excellent location, everything is within a walking distance. If you are looking for a romantic place to stay in Chicago, look no further.

  • Stayed July 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Coconut Creek, Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 12, 2009

Having stayed at other Ritz Carltons, and researching this location, I was looking forward to a terrific experience. While okay, there was nothing memorable spending 3 nights at this property. Lobby while nice seemed dated, service average to slow in cafe and at hotel bar. If this spa is world class, I am trying another planet. Pool is small, hot tub is hotter (I think) than recommended highest temperature. Room was smaller than I expected, furnishings were very comfortable, but seemed sparse. Staff helpful, but robotic in terms of service delivery and guest interaction. Web site listed a rooftop sun deck. Deck was closed for renovations, which was not mentioned to me when I contacted property prior to making reservation. Perhaps because this property is manged by Four Seasons, some of the little touches experienced at other Ritz-Carltons were missing. For the price, I would be just as happy at other 3 1/2 - 5 star properties within a mile of the Chicago Ritz Carlton. Also, $45 per night for valet seems to really push the envelope.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Senior Contributor
33 reviews 33 reviews
27 hotel reviews
Reviews in 28 cities Reviews in 28 cities
127 helpful votes 127 helpful votes
3 of 5 stars Reviewed September 5, 2009

This hotel is fine, we stayed there on a promotion of third night free. Two of the rooms we were given were on a high floor and looked newly decorated in cream tones. The third one was on a low floor and looked dingy and was decorated in blue. The front desk was efficient and moved the 3rd person to the higher floor in minutes. That was good. This hotel has the smallest bathrooms I have ever seen in a Four Seasons property. While the sink area is spacious and has 2 sinks, the combination tub and shower and toilet are enclosed in an extremely small space one next to the other. One of the showers did not work properly.

Location is great, service nice.

  • Stayed August 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Illinois
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
16 helpful votes 16 helpful votes
3 of 5 stars Reviewed September 3, 2009

Spent President's weekend with my family at the Ritz in Chicago.
Used to live in the neighborhood so I knew how great this hotel's location is. The location is the best thing about this hotel.
In Chicago the Ritz is part of the Four Season chain. Unfortunately for mr the Four Season's, which is 2 blocks away, is the
hotel that I should have stay at.
The Ritz is tired. The lobby is great and the location is top notch but the Water Tower Mall isn't what it used to be ( youngest daughter did enjoy visiting the American Girl store) and the pool health club is sub par for a 5 star hotel.
Net net, there are better choices for the price.

  • Stayed February 2009, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Louis, MO
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 26, 2009

Was in Chicago for a conference and stayed at the Ritz. From the initial greeting to the very friendly, relaxed and attentive front desk attendant everything was first class. The room's are very well appointed, modern (recent renovation to the entire hotel) and the service was excellent. Great location to access the city and a wonderful place to return to at the end of the day. The beds are fantastic as well, and the view was beautiful. Worth the money, would highly recommend the ritz water tower place.

  • Stayed August 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
US
Contributor
15 reviews 15 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed August 23, 2009

I had not stayed at this property for three years, i.e., before any of the recent renovation. The hotel remains lovely, with attentive staff, and a perfect location. While I had the lowest level room they offered, the views of the lake were stunning and the quality of the furnishings and other aspects of the room were top notch. I highly recommend it.

Stayed August 2009, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Chicago
#7 Romantic Hotel in Chicago
#7 Business Hotel in Chicago
#8 Spa Hotel in Chicago
#11 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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