Was in Chicago for a conference and stayed at the Ritz. From the initial greeting to the very friendly, relaxed and attentive front desk attendant everything was first class. The room's are very well appointed, modern (recent renovation to the entire hotel) and the service was excellent. Great location to access the city and a wonderful place to return to at the end of the day. The beds are fantastic as well, and the view was beautiful. Worth the money, would highly recommend the ritz water tower place.