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“Renovationed and even more fabulous!” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Magnificent Mile)   |  
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Ranked #9 of 177 Hotels in Chicago
Certificate of Excellence 2014
Chapel Hill, NC
Top Contributor
100 reviews 100 reviews
98 hotel reviews
Reviews in 74 cities Reviews in 74 cities
187 helpful votes 187 helpful votes
“Renovationed and even more fabulous!”
5 of 5 stars Reviewed March 17, 2009

I stay at this hotel every March during St. Patrick's Day weekend and it is fabulous. This time, I got a renovated room on the 26th floor and it was great! The carpeting still smelled new. The decor is beautiful! I really enjoy the complimentary kona coffee every mornng in the lobby. And the Sunday brunch is the best in the city. As usual, I always meet a celebrity each time I stay. This year, it was the New Orleans Hornets, who were in town to play the Chicago Bulls.. My only complaint is there were no electric outlets at the desk in the room, making it hard to plug in the computer and cell phones chargers.

  • Stayed March 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,373 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
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USA
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 15, 2009

This Ritz is so nice. Everything about the room was comfortable. Giant bathroom with L'Occitane toiletries. Beautiful lobby. Great location. Highly recommended.

  • Stayed March 2008, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Senior Contributor
47 reviews 47 reviews
41 hotel reviews
Reviews in 19 cities Reviews in 19 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed February 25, 2009

If you've stayed at any ritz you wont be disapointed. Great Chicago location A+ service as always

  • Stayed August 2008, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
nyc
Senior Contributor
37 reviews 37 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
21 helpful votes 21 helpful votes
5 of 5 stars Reviewed February 17, 2009

I found the Ritz to be absolutely lovely. The staff were great and very accommodating. The rooms were so nice, I wish I lived there! I could not complain about anything during my stay there. It is a little pricey, but you're staying at the Ritz and its the price you would expect to pay.

  • Stayed January 2008, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville
Contributor
11 reviews 11 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed November 23, 2008

Just got back from a weekend trip to the Ritz Carlton. Here are my comments on the hotel.
LOCATION: Great location, less than a block of Michigan Ave. Right near Water Tower Place mall. Within walking distance of great stores and restaurants.
HOTEL: The hotel is actually located on the 12th floor of Water Tower Place. You need to take a separate elevator to your room once you reach the lobby level. Some people saw this as an inconvenience but for me it wasn't a big deal.
SERVICE: I received exceptional service during my staff. The front desk, bellmen, and housekeeping staff were great.
ROOM: I booked an executive kind suite. The suite was a corner room and had views of Michigan Ave, Hancock Tower, and Lake Michigan. The room was bit dated compared to other Ritz-Carltons I have stayed in, however the room was very clean and well-maintained.
My overall experience at this hotel was very good and I would definitely consider staying there again the next time I visit Chicago.

  • Stayed November 2008, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 4 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria
Top Contributor
109 reviews 109 reviews
41 hotel reviews
Reviews in 53 cities Reviews in 53 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed November 1, 2008

I spent a week at the RC attending an on-site Conference. The staff, room, and experience were AWESOME. We requested early check in, and not only did we get in @ 10 a.m., we also got an upgrade to a lake-view room. The staff were all wonderful, esp. the folks at the concierge desk. And the location can't be beat. We can't wait to go back to Chicagoland and plan to stay at the Ritz. It beats the hell out of my previous stay at the Palmer House back in 2002.

  • Stayed September 2008
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
naples
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 31, 2008

If you are expecting Ritz Carlton standards then do not stay here. The rooms are very dated and worn. The white paint on the doors and walls has started to turn yellow. Antique televisions stuck in a corner of the room. The staff switched our room 3 times, but moving us to a lake view room does not make up for the torn and stained rugs. They finally moved us to the Four Seasons around the corner which was excellent in comparison.

  • Liked — location
  • Disliked — rooms
  • Stayed October 2008, traveled as a couple
    • 5 of 5 stars Location
    • 4 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 23, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chicago
#5 Romantic Hotel in Chicago
#6 Business Hotel in Chicago
#8 Family Hotel in Chicago
#9 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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