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“Consistently fantastic experience” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Near North Side)   |  
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Ranked #12 of 174 Hotels in Chicago
Chicago, Illinois, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
“Consistently fantastic experience”
5 of 5 stars Reviewed July 13, 2014

This is our absolute favorite hotel. From the moment we arrive until we leave it is a pleasure. The staff is always lovely, the rooms are a dream and we always feel very special. The experience exceeds our expectations. We have stayed there many times over the past 25 years and every time are sad when we have to leave. It is the perfect restorative oasis in a wonderful city.

Room Tip: I love high and facing south-east.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 14, 2014
Dear Robyn S.

Thank you so much for sharing your experience with The Ritz-Carlton Chicago (A Four Seasons Hotel) on TripAdvisor!

We truly appreciate you taking the time to share you feedback and I am thrilled that our hotel is your favorite!

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,228 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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English first
Ormond Beach, Florida
Top Contributor
63 reviews 63 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed July 13, 2014

Love this location! Close to the lake for romantic walks or running for exercise; right on Michigan for shopping, tons of food and drink establishments all around and easy to access the "L" for a Cubbie's game.
Room was large with amazing views! The front desk, room service, and house cleaning staff I interacted with were all super nice. John and Dozzy at concierge were perfect!! Rommell is a friendly and wonderful bartender at the Dece in the lobby.

Room Tip: Corner room facing lake.
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  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 14, 2014
Dear JPGTR,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your feedback!

I am delighted that you had so many friendly interactions with our staff and were able to experience some of the many amenities that Chicago has to offer.

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Senior Contributor
28 reviews 28 reviews
7 hotel reviews
Reviews in 22 cities Reviews in 22 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed July 13, 2014

This is a wonderful hotel in the heart of magnificent mile shopping district. Such a great staff with Matt at the front desk highlighting our stay! Thank you for the upgrade and helping us have a beautiful time on our anniversary! We will be back! Parking at water tower place is available off of east chestnut street in the same building below an 8 story mall. The hotel lobby is on floor12 and you need to go through three elevators if you self park at the mall.

Stayed July 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 15, 2014
Dear Sean G,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your feedback!

I am delighted to hear that you had an amazing time in Chicago and had so many positive interactions with our staff during your visit!

Thank you for detailing parking at Water Tower Place as it is a common question for our guests!

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grand Rapids, Michigan
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 12, 2014

Stayed here this 3 day weekend. An excellent location for all that Michigan Avenue has to offer. Had a facial today that was just fantastic - wonderfully relaxing, and my skin is glowing! Daniela is superb - request her if at all possible. Absolutely wonderful!

Room Tip: The higher floors on the lake side have incredible views of Lake Michigan.
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 15, 2014
Dear gkdowney,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback.

I am delighted to hear that not only did you have an enjoyable stay with us but had a wonderful spa experience with Daniela!

Thank you again for taking the time to share your stay with us and we look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City.

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
1 review
5 of 5 stars Reviewed July 11, 2014

Myself and my family wanted to celebrate my parents 50th wedding anniversary. I spoke with Sarah and told her our needs and expectations and she took care of everything. Not only did she get a us a great rate but figured out how to get us in on a busy weekend in Chicago. We even found room for our 4 lb Yorkie LuLu...Sarah you are the best...thx CL

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 15, 2014
Dear whitewinesipper13,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate your feedback.

I am delighted to hear that you had such a wonderful experience with Sarah and that we were able to accommodate all members of your family, puppy included!

Thank you again for sharing your experience and we look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 10, 2014

Following my stay at the Four Seasons in Toronto we then had a 1 night stay at The Ritz; a very different feel but wow again! The staff were again stupendous and couldn't do enough for you; the room superb as well as the first class decor. Ideal for those that wish to shop till you drop!! Next door to Macy's and on the door step to Michigan Avenue. I'll be back again so please for those that have never had the opportunity of staying in a Four Seasons Hotel give it a go; You'll love it.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 15, 2014
Dear Linda H,

Thank you so much for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your feedback.

I am thrilled that you had such an enjoyable stay with us as well as our sister property in Toronto. Each of our hotels have their own feels but we pride ourselves on all having the same level of service and I am delighted that you agree!

Thank you again for sharing your stay with us and we look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Carroll, Iowa
1 review
5 of 5 stars Reviewed July 10, 2014

Outstanding stay in a great hotel right in the heart of Chicago. Location is prime as it is a short walk off Michigan Avenue and just across the street from the John Hancock building. Staff were courteous & provided excellent service. After checking out, the valet provided great instructions to navigate out of the city (which had a ton of construction). Would stay again in a heartbeat.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ThomasSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, August 15, 2014
Dear JLame34,

Thank you for sharing your recent experience with us on TripAdvisor! We truly appreciate you taking the time to share your experience with us.

I am delighted to hear that you enjoyed our centralized location in the city and were able to enjoy some of the many amenities our hotel and the city of Chicago has to offer.

We look forward to welcoming you back to The Ritz-Carlton the next time you are in the Windy City!

Sincerely,
Tom Segesta
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Chicago
#8 Spa Hotel in Chicago
#9 Business Hotel in Chicago
#12 Luxury Hotel in Chicago
#12 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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