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“Luxury at its best!” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Near North Side)   |  
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Bed and Breakfast!
Ranked #12 of 174 Hotels in Chicago
Chicago, Illinois
Top Contributor
59 reviews 59 reviews
6 hotel reviews
Reviews in 21 cities Reviews in 21 cities
12 helpful votes 12 helpful votes
“Luxury at its best!”
5 of 5 stars Reviewed January 27, 2014

My daughter's family rented a suite on the 23rd floor that had a "lock-out" room. The master bedroom had an incredibly huge bathroom and a view of the city that rivaled anything we've ever had in the city! The living room was immense and had a very comfortable pull out couch, at least according to my grandson. There was plenty of room for a pack-in-play for my granddaughter and there was a half-bath just inside the foyer. The kids enjoyed the lap pool too. The convenience to Water Tower Place (just take the elevator to the 2nd floor and you're there! Right by the Lego store!) was terrific considering the cold weather. The "lock-out" was extremely comfortable, certainly as nice as any luxury room. Although our view was not for the A-list rooms, we enjoyed watching the freezing cold city from our warm room! We had a delicious meal delivered via room service, since we were the designated babysitters for the kids so Mom and Dad could enjoy a night out on the town. My only complaint - there is no coffee maker in the room and coffee was only served in the lobby for a few hours each morning. We checked in at 10:30 a.m. and the coffee was already gone. That just doesn't work for me - but all the other conveniences were 5 star!

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, February 7, 2014
Dear JodyLovesTravel,

Thank you for sharing your experience with us on Trip Advisor! It is great to hear how much you and your family enjoyed the suite in all of its comfort. I am happy to hear you enjoyed a great meal from room service and used our direct elevator to The Water Tower Place! We look forward to an opportunity to welcome you back and hopefully for some summertime fun!

Sincerely,

Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,231 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
Date | Rating
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English first
Charlottesville, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 26, 2014

Simply spot-on in every dimension. The Four Seasons mystique is personified in this property. The staff, facilities, and key components (beds, showers, etc) are tops. Not 'cutting edge' or 'hip'--it's simply 'GREAT.'

Room Tip: Ask to be on the Lake (East) end of the floor for best views.
See more room tips
  • Stayed November 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, February 7, 2014
Dear Thane K,

Thank you so much for your Trip Advisor review of your recent stay. We sincerely appreciate the feedback. It is great to hear how much you enjoyed the property and we will look forward to welcoming you back!

Sincerely,

Tom Segesta
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hemel Hempstead, United Kingdom
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 26, 2014

My friend was married in the Ritz Carlton and the staff were impeccable. The service was fantastic and truly made the weekend magical. I was very impressed with how beautiful the foyer was and the ballroom was decorated to perfection. The only let down for me was that the suites we were staying in were a little outdated. They were still a great size with everything we needed but the bathrooms and kitchen were not to a standard I would expect from such a luxurious hotel.

I would definitely recommend staying here, the views over Ocean Drive were phenomenal and the location for downtown Chicago was perfect.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed January 26, 2014

My husband and I not only stayed at this hotel, but the Ritz was the location for our wedding (ceremony and reception). The staff is amazing. The location is fantastic. The food was some of the best we have ever had. All of our friends and family were amazed by the wedding and accommodations. If I had to do it all over again we would do it at the Ritz. Thank you everyone that helped make our day so special.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oklahoma City, Oklahoma
Senior Contributor
26 reviews 26 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed January 20, 2014

Excellent hotel and rooms... I would stay there the next time I am Chicago. Excellent service and friendly staff. Beautiful views and the hotel is in top shape. The food at the lounge was excellent ...

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 23, 2014
Dear CL M,

Thank you for sharing your trip details on Trip Advisor. I am happy to hear you enjoyed your room but especially that you enjoyed great service. We look forward to welcoming you back!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed January 20, 2014

The hotel was wonderful. The front desk was very accommodating of my early arrival (I have stayed here 2 times and each time they made a room available several hours before check in). The location is very good. It is right above a mall with a number of stores and quick food. The rooms are always clean and very polished.

Room Tip: I love the view of the lake.
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  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 23, 2014
Dear Mary M,

Thank you for joining us during your business trip in the windy city, we appreciate your shared experience on Trip Advisor! I am pleased to hear you were accommodated with an early check-in again and were able to enjoy the mall. We look forward to welcoming you back and hopefully for some leisure time soon!

Sincerely,
Tom Segesta
General Manager
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Indianapolis, Indiana
Top Contributor
107 reviews 107 reviews
24 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 10, 2014

I would highly recommend the Ritz to anyone traveling to Chicago. The property is beautiful and well maintained. The fitness room is terrific and I even enjoyed my yoga class (although disappointed they charged vs the peninsula where classes are free). My only complaint is there isn't a starbucks or corner bakery close to grab breakfast early in the morning. If you have a special event or request please be sure to tell the front desk and they will assist with whatever you need. Oh and for those with families there are free DVD's to view (bonus!).

Room Tip: Get a view of the city and lake
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 23, 2014
Dear AJR2000,

Thank you for sharing your recent trip details on Trip Advisor, we sincerely appreciate the feedback! It is great to hear you enjoyed the fitness facility and thank you for the feedback regarding the fitness class price.

Next time you stay, grab a cup of coffee from Deca Restaurant! They brew Lavazza, an excellent Italian coffee.

Looking forward to welcoming you back!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Chicago
#8 Spa Hotel in Chicago
#9 Business Hotel in Chicago
#11 Romantic Hotel in Chicago
#12 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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