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“Excellent Service” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Gold Coast)   |  
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Ranked #16 of 167 hotels in Chicago
Chicago
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Excellent Service”
5 of 5 stars Reviewed January 3, 2014

My husband and I stayed here in November as it is tradition to go to the Disney lights parade. The hotel was bustling busy, but was able to maintain amazing service. We had a great stay. I was impressed with activities that they had going on at the hotel to make the experience even better... hot coco and coffee before the parade, and a champagne tree lighting ceremony. Lots of fun. The workout facility is well appointed as well! Also great location for anyone who wants to shop.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 9, 2014
Dear Kristin R,

Happy New Year!

Thank you for joining us over the holidays, I am thrilled to hear you enjoyed the seasonal festivities as much as we did!

Wishing you and your family a fantastic New Year and looking forward to welcoming you back soon.

Sincerely,

Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (295)
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English first
Grand Rapids, Michigan
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 2, 2014

A+: beautiful, lake view room, thoughtfully appointed with high quality linens/bedding, wine glasses etc & furnishings. Spa and dining room/restaurant are lovely. Our room was quiet- absolutely no hallway/elevator/other guests were audible. Attentive, professional staff- Concierge, Reception, Waitstaff, Spa, Parking Attendant. Clearly the staff at the Ritz have been empowered to manage guests requests, questions, etc quickly and completely. It was a pleasure to stay at this hotel. I would recommend it to others and will plan to return.

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 9, 2014
Dear Monica R,

Thank you for your Trip Adviser review. I am happy to hear of your satisfaction of the room, spa and dining outlets. Our hotel staff will be very happy to hear of your great feedback regarding service; we sincerely appreciate your time in sharing your experience.

Wishing you and your family a great and happy New Year. We look forward to welcoming you back soon!

Sincerely,

Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
46 reviews 46 reviews
15 hotel reviews
Reviews in 19 cities Reviews in 19 cities
51 helpful votes 51 helpful votes
4 of 5 stars Reviewed January 2, 2014

This is the second time my husband and I stayed at this location and there was something missing. The usual four season service standards were missing.This property lacked the usual focus on personalized service. The housekeeping service was very disappointing. Often the garbage wasn't removed and the bathroom toiletries were not replenished. Also, skip breakfast at the hotel, it will cost you an arm and a leg. Just head to the mall or the mag mile. The hotel is in an excellent location and the rooms are large but we didn't leave with our usual four season service smile.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 9, 2014
Dear RandB11,

Happy New Year!

We sincerely appreciate your time in reviewing your stay with us in December. I am sorry to hear of your experience with housekeeping service; these concerns will be raised within the department as the service you speak of is not our standard practice.

It is very disappointing to learn your expectations were not met and that you did not receive the Four Seasons Service as expected. If we have the opportunity to welcome you back please reach out to our Guest Relations department, it would be a pleasure to personally welcome you back.

Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 1, 2014

I stayed last December. They upgraded my seeing I stayed at the one in Costa Rica. The room was small. The bathroom was bigger than the room. They moved high tea from the lobby. Ick. The shower had a glass wall that sprayed everywhere.

  • Stayed February 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wayne, Michigan, USA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 31, 2013

The holidays are perfect time to stay here. Walking distance to shopping. dining, and shows make for a very comfortable and delightful experience. We could walk to just about anywhere we wanted but did need to bundle up because it is cold and windy!

Room Tip: We like a corner room.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sammamish, Washington
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 34 cities Reviews in 34 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 29, 2013

Have quite a few meetings in Chicago over the years but a recent one in Chicago was fantastic at the Ritz Carlton. Rooms are top of the line and location is great. We spent much of the time in the meeting rooms working, but I would highly recommend the restaurant and bar on the lobby level. We obviously spent much time at the bar after the meeting and that was fun too. The stay was great...not sure what the cost is if you came in for a long weekend but you can't beat the Ritz Carlton is any city you're traveling.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Contributor
42 reviews 42 reviews
9 hotel reviews
Reviews in 6 cities Reviews in 6 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed December 28, 2013

Our partial lake-view room was located on the 24th floor and we very much appreciated the quiet atmosphere. The hotel is lovely, very clean, well serviced, and staff are friendly. The bathrooms are beautiful and I love L'Occitane, so their products in the bath were an extra special treat.
We will return to this lovely hotel!

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 24, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Gold Coast , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Chicago
#9 Spa Hotel in Chicago
#11 Business Hotel in Chicago
#14 Luxury Hotel in Chicago
#15 Romantic Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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