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“First Class Hotel” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Magnificent Mile)   |  
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Ranked #9 of 177 Hotels in Chicago
Certificate of Excellence 2014
Melbourne, Australia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“First Class Hotel”
5 of 5 stars Reviewed September 17, 2013

The staff from front desk,breakfast,concierge,and especially the young lady in the Gym were fantastic.The rooms were maintained extremely well and were very spacious.We were visiting for four days and got a great deal through What a Hotel.My wife was celebrating her birthday and was presented with cake and Champagne.Thanks to John the concierge we enjoyed our first baseball game
John Harvey
Melbourne
Australia

Room Tip: High for quietness
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  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear Mr. Harvey,
Thank you for sharing your experience with us on Trip Advisor. It is wonderful to hear your Mrs. Harvey's birthday was made special by the hotel staff and that Concierge John set you up for a fantastic Chicago time! We thank you for choosing The Ritz-Carlton Hotel to host your time in the Windy City and look forward to the opportunity to welcome you back in the future.
Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,375 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (419)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
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English first
Charlotte,NC
Senior Contributor
30 reviews 30 reviews
15 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 17, 2013

This is a great ritz. From staff to the location to the rooms. Highly recommend for leisure or business travel. Easy to get about everywhere. High floor lake view recommended. The staff went out of their way to make my stay perfect.

Room Tip: I asked for a high floor and lake view. Was perfect.
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear NCTraveler245,
Thank you for taking time to share your recent stay experience on Trip Advisor. It is a pleasure to hear how much you enjoyed everything from the accommodations and location to the service throughout your stay. We greatly appreciate your loyalty and look forward to the opportunity to welcome you back in the future.
Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed September 17, 2013

I recently stayed in the Chicago Ritz Carlton. Upon my arrival, the front desk manager, greeted me with a smile and a beautiful upgrade. A view of the lake!! Everyone from the valet, to the concierge, to the gm went out of their way to introduce themselves and made me feel right at home. Over all, it was fantastic.

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear Don1082,
I am so happy to hear the service you received from the moment of your arrival made you feel welcome and at home. Our Front Desk Manager Evan was pleased to hear how much you appreciated the service and the rest of our staff will receive your gratitude as well. Thank you for sharing with us this feedback and we look forward to welcoming you back soon!
Sincerely,
Tom Segesta
General Manager
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Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed September 17, 2013

Beautiful hotel, I spent 3 days for a conference at the hotel and it was very nice. great location right next door to the John Hancock building, great lobby bar with anything you could ask for. Also if shopping is your thing, it is right next door to the mall.

Room Tip: lake view room
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  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear Funtravler85,
Thank you for taking the time to review your recent stay with us. It is fantastic to hear the hotel accommodations suited your business needs and that you were still able to find some leisure time to enjoy the bar. Your feedback is greatly appreciated. We look forward to the opportunity of welcoming you back in the future for both your business and leisure stays.
Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuwait City, Kuwait
Top Contributor
63 reviews 63 reviews
29 hotel reviews
Reviews in 27 cities Reviews in 27 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed September 16, 2013 via mobile

The Ritz-Carlton Chicago is a great hotel for a few days in town, its luxuries, comfortable, with a great location. But you have to be ready for the price tag that comes with it. Staff are friendly and helpful. Rooms are spacious.

  • Stayed September 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear Emad B,
Thank you for sharing your recent stay experience with us on Trip Advisor, we sincerely appreciate the feedback. I am pleased to hear you enjoyed the accommodations and that the location was suitable for your travel preferences and needs. Our staff will be happy to hear of the great feedback and we all look forward to the opportunity of welcoming you back for your next visit to Chicago!
Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Honolulu, Hawaii
1 review
5 of 5 stars Reviewed September 16, 2013

This is a truly wonderful property in an excellent location! Rooms are spacious and well-appointed with nice bathrooms and amenities to match. Staff was gracious and kind and I especially appreciated the nice basket of fruit and bottled water that was waiting in our room when we arrived. Being on a hectic business trip with little time to relax and put my feet up, I was especially pleased to have a room that was so clean, quiet, and comfortable -- perfect for a great night's sleep. This is definitely a property to which I would want to return again and again.

  • Stayed September 2013, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear jraew,
What a pleasure it is to hear how accommodating our staff and service were for your recent business trip. Thank you kindly for the feedback, we sincerely appreciate you taking the time to share with us your experience. I am also happy to hear you found your accommodations most suiting for your needs. We value your loyalty as a Ritz-Carlton Chicago guest and look forward to welcoming you back soon.
Sincerely,
Tom Segesta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, Canada
1 review
5 of 5 stars Reviewed September 16, 2013

Ritz is a great location close to shopping, right on the Miracle Mile. My room was good size and very clean. I had a king size bed and found it to be very comfortable. Can't say enough about the cleaning staff the room was kept immaculate. I did not use the spa so can't say how it was but found overall this to be a great stay.
I would definitely recommend this hotel !

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, September 18, 2013
Dear jara0528,
Thank you for taking the time to share with us your recent stay experience. We sincerely appreciate the feedback and our housekeeping staff will be especially grateful to hear how you valued their service. Thank you for choosing The Ritz-Carlton Chicago as your Windy City host and we hope to welcome you back again in the future!
Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Chicago
#5 Romantic Hotel in Chicago
#6 Business Hotel in Chicago
#8 Family Hotel in Chicago
#9 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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