The Ritz Carlton Hotel in Chicago is perfectly located in the heart of the "Gold Coast". Museums, shopping, really great dining are all a stroll away or less! The staff is truly caring and professional, particularly the front desk and concierge staff. The rooms are very generous in size and amenities and some rooms have stunning views! There is a lovely spa and 12th floor outside terrace bar [a HOT spot of the area!]. The restaurant however is not recommended. The service is unbelievably slow! Food is fine, service crawls!! Took 1 hour to get tea, poached eggs and smoothie.