The location of the Ritz Carlton is in the heart of the city. You can walk or take a short cab ride to restaurants, shopping, museums, etc. The service and staff of the Ritz were exceptional. The view of lake Michigan from our room from a huge surprise and we even saw fireworks from Navy Pier one Saturday night. We had 2 adjoining rooms with our four kids and the rooms were incredibly spacious for Chicago standards. We did not eat at the hotel, but we did go to the bar and they just built an outdoor area to enjoy that is amazing! The service there was amazing too. The kids (ages 10 -14) were disappointed that the indoor pool did not have better hours, but that's was the only complaint.