this hotel is just fantastic..the people who work there are the nicest, most professional hotel staff..fromt the moment, you walk in to the lobby, the guy who guides you to the elevator is the most perfect for his job and then the resption desk is also friendly and helpful..
i called for a couple things i had forgetten, like a tooth brush and it was delivered within 5 minutes.
when it was raining, we were handed umbrellas as we left the hotel..
this is a hotel that doesnt know the word no and pays attention to small details, which really is the main difference this day..
the beds were comfortable and our room had a wonderful view of the lake..the abthroom was nice adn l'occitane amenties, which i love..
i highly recommend this hotel if you are going to be in chicago, for the location, but most of all for the wonderful staff..