I recently stayed at the Ritz Carlton while in Chicago on business and it was fantastic! The staff was great, incredibly helpful and accomodating. The rooms were beautiful and clean and the beds were very comfortable. I loved the L'Occitane bath products that were offered- what a treat! The location cannot be beat, close to shops, restaurants and entertainment. I would definitely recommend this hotel to my friends and family and will absolutely stay here again the next time I'm in Chicago.