I wanted to surprise my girlfriend with a nice hotel room in the city for Valentine's day. I checked in before I brought her later that evening. I asked that they have chocolate cake and champagne waiting for us when we were to arrive after dinner. Everything was set up perfectly as I asked. The room was spacious, clean, and comfortable. We ordered breakfast in the room and it was excellent. All of the staff tried very hard to make our stay effortless and and pleasant. The hotel is not as new as some of the others in Chicago, but the experience overall is great. I would stay here again.