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“Our check in was flawless and the front desk assisted us when we had to have a later checkout time. The room was great.” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Near North Side)   |  
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Ranked #13 of 174 Hotels in Chicago
Ottawa, IL
1 review
1 helpful vote 1 helpful vote
“Our check in was flawless and the front desk assisted us when we had to have a later checkout time. The room was great.”
5 of 5 stars Reviewed February 13, 2013

We had a wonderful view of the lake from our room. The bed and pillows were extremely comfortable.
The amenities offered in the room certainly make your stay much more enjoyable. The food and service at Decca was wonderful. This hotel is just the best place to stay when in Chicago.

Room Tip: Ask for a Lake view room.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,225 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (366)
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Philippines via Chicago
Top Contributor
129 reviews 129 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
123 helpful votes 123 helpful votes
5 of 5 stars Reviewed February 13, 2013

Located in the heart of the Magnificent Mile, this hotel offered wonderful rooms, a great view of the lake, magnificent restaurants, one of the nicest pools I've ever seen and a huge art collection worthy of a visit in itself. The staff were all exceptionally polite and the concierge took care of everything for us. One of the best hotels I've stayed in.

Room Tip: The higher floors are much better for better views.
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed February 11, 2013

My wife and I had a "staycation/babymoon" weekend at the Ritz and it did not disappoint. The service was spectacular from the time we pulled up our car. Every employee was extremely inviting and accommodating.

As this trip was a surprise to me from my wife, she had alerted the hotel that we were going to be spending the evening celebrating the upcoming birth of our first child. Upon check-in we were each greeted with a gift bag (contents geared towards the recipient). When we entered the room, we were pleasantly surprised to find lovely assortment of fruits and nuts; plus I was rewarded with a couple of beers on ice (unfortunately, pregnant mom could only enjoy the water)!

The room was exquisite and spotless. Everything was super clean and in order. Our bed was extremely comfy, and neither one of us wanted to get out of it the following day. Bathroom was quite spacious and came with his/her sinks and a separate showering room. Our view faced North and we had a great view of Lake Michigan and the John Hancock building.

The hotel location is great for an out-of-towner or a local, like myself. Plenty of shopping (for the ladies) and good eating all nearby or within the hotel, which is where we chose to eat dinner. The hotel restaurant/bar is called Deca. Our server Robert was excellent. For dinner we went with the special, which was a Goose Island paired 3-course meal. Each course came with a sampling of a different Goose Island Beer blend. Each course was better than the first. We definitely did not leave the table hungry. The main course was a sirloin pot-pie and melted in our mouths. It was a great meal and we couldn't have been more thrilled with our decision.

We would definitely encourage/suggest this hotel to locals or friends coming to visit.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, February 13, 2013
Dear Guest,

On behalf our our entire team, a big congratulations to you and your family! We were thrilled to be a part of this special time in your life, and are so very happy to hear that you enjoyed your stay with us.

The details and attention to service that you experienced are what set us apart as a hotel, and we hope to be able to welcome you back again in the near future - we simply adore kids at the Ritz and have wonderful surprises for our littlest guests!

Thank you for taking the time to provide your valued feedback. We wish the best of luck to your family.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hinsdale, Illinois
Top Contributor
52 reviews 52 reviews
7 hotel reviews
Reviews in 32 cities Reviews in 32 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed February 6, 2013

The Deca Bar which is situated on the 11th floor, overlooking the main lobby fountain, is a great place to relax with a late night beverage or snack. Desserts are also available from adjoining restaurant. The seating is very comfortable and well designed for views of the lobby interior or the surrounding buildings of the Mag Mile. On weekends there is always live music, which is most pleasant. The people watching is the best!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint Charles, Illinois
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 6, 2013

There are so many extras offered just for children. They are greeted upon arrival and made to feel special. They can bake cookies with the pastry chefs, the Candy Lady will deliver candies to the room, they show movies in the swimming pool...what other five star hotel caters to your children in this manner? Disney maybe, but not like this. There is something for everybody here. I highly recommend giving it a try.

Room Tip: I doubt there is a bad one in the building, but the Ambassador Suite is lovely.
See more room tips
  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, February 13, 2013
Dear Guest,

Thank you for your review of our hotel. We are thrilled to hear that you and your family enjoyed their time with us. We adore our "Ritz Kids" and enjoy giving them the VIP treatment! Details such as our Cookie Baking Class and Dive In Movie are what set us apart from other hotels, and we are so glad you experienced these during your stay with us.

We hope to have the opportunity to welcome you back in the near future.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 5, 2013 via mobile

We stayed at the Ritz on 12/30 and it was wonderful. We had a view looking towards the east so we could see the city and the lake. The hotel was right off of Michigan Avenue and really close to shopping, restaurants, etc. The only bad thing was it cost $50 to park there over night. Maybe that's par for the course but it seemed steep.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Top Contributor
96 reviews 96 reviews
27 hotel reviews
Reviews in 35 cities Reviews in 35 cities
85 helpful votes 85 helpful votes
4 of 5 stars Reviewed February 4, 2013

We've been staying at the Ritz Carlton for over 20 years. It's always been a great hotel, but it did go through a period when it looked tired and worn out. Well now it's back to it's glory. We look forward to coming back soon.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, February 5, 2013
Dear Guest,

Thank you for your review of our hotel. I'm so glad to hear that you enjoyed your recent stay with us, and that we once again provided the positive experience that you have come to expect from our team. It thrills us to know that you have been a guest of our property for so many years.

Thank you again for taking the time to provide your valued feedback. We look forward to the next 20 years with you!

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Chicago
#9 Spa Hotel in Chicago
#10 Business Hotel in Chicago
#11 Romantic Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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