My wife and I had a "staycation/babymoon" weekend at the Ritz and it did not disappoint. The service was spectacular from the time we pulled up our car. Every employee was extremely inviting and accommodating.
As this trip was a surprise to me from my wife, she had alerted the hotel that we were going to be spending the evening celebrating the upcoming birth of our first child. Upon check-in we were each greeted with a gift bag (contents geared towards the recipient). When we entered the room, we were pleasantly surprised to find lovely assortment of fruits and nuts; plus I was rewarded with a couple of beers on ice (unfortunately, pregnant mom could only enjoy the water)!
The room was exquisite and spotless. Everything was super clean and in order. Our bed was extremely comfy, and neither one of us wanted to get out of it the following day. Bathroom was quite spacious and came with his/her sinks and a separate showering room. Our view faced North and we had a great view of Lake Michigan and the John Hancock building.
The hotel location is great for an out-of-towner or a local, like myself. Plenty of shopping (for the ladies) and good eating all nearby or within the hotel, which is where we chose to eat dinner. The hotel restaurant/bar is called Deca. Our server Robert was excellent. For dinner we went with the special, which was a Goose Island paired 3-course meal. Each course came with a sampling of a different Goose Island Beer blend. Each course was better than the first. We definitely did not leave the table hungry. The main course was a sirloin pot-pie and melted in our mouths. It was a great meal and we couldn't have been more thrilled with our decision.
We would definitely encourage/suggest this hotel to locals or friends coming to visit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
February 13, 2013
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On behalf our our entire team, a big congratulations to you and your family! We were thrilled to be a part of this special time in your life, and are so very happy to hear that you enjoyed your stay with us.
The details and attention to service that you experienced are what set us apart as a hotel, and we hope to be able to welcome you back again in the near future - we simply adore kids at the Ritz and have wonderful surprises for our littlest guests!
Thank you for taking the time to provide your valued feedback. We wish the best of luck to your family.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.