We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Pampering at its best!” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save
You added The Ritz-Carlton Chicago (A Four Seasons Hotel) to your Saves list
The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Magnificent Mile)   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Ranked #9 of 177 Hotels in Chicago
Certificate of Excellence 2014
Washington DC, District of Columbia
Senior Contributor
37 reviews 37 reviews
23 hotel reviews
Reviews in 27 cities Reviews in 27 cities
37 helpful votes 37 helpful votes
“Pampering at its best!”
5 of 5 stars Reviewed January 23, 2013

I had the pleasure of staying here for five nights during a business trip. Almost booked at the Omni--grateful I opted for the Ritz instead. Not sure where to begin. The location is phenomenal, steps off the Magnificent Mile but far enough back to avoid the noise. Fantastic views from the rooms; My room faced south but I had an amazing view of the lake just blocks to the east. I'm so glad that the Ritz participates in my employer's negotiated rate program; for the same cost I could have stayed at any of the hotels along the magnificent miles or in the loop but none would have come close to the level of the Ritz. OK, enough about the not-to-be-beat location. The room itself was fantastic. Large, luxurious and reeking of refinement. Spacious bath, spacious room, nice mini-bar. Impeccably clean. Incredibly comfortable bed. Nice arm chair, desk, adequate lighting. A+ on lots of little things that make you forget you're not actually enjoying the comforts of home. Seriously, they've dotted all of the "i"s and crossed all of the "t"s. Quiet A/C. Fantastic lobby in the sky as the first few floors of this building are part of the attached shopping mall. A bit disorienting/confusing upon arrival; desk clerk at car port escorts you to dedicated elevator to sky lobby. Front desk clerks are beyond friendly and helpful. Incredibly helpful with transportation/attraction suggestions--just what you'd expect at a 4 star property. They then direct you to separate bank of elevators to room floors. Exquisite attended business center, gratis for guests, including printing. Didn't use room service or eat in the lobby restaurant/bar so can't comment on them. Didn't use on-site parking so can't comment there either. I was confused the first day by the set up of the street entrance/lobby until I learned it is shared by luxury condos on higher floors (using separate elevator bank). Only complaint: the doormen servicing the street-side entrance/lobby seemed not to be consistently attentive/well-trained. On one or two occasions the doorman on duty attempted to open a door for me or ask me if I needed a cab but more often than not was inattentive, engaged in conversation with a fellow doorman or deliberately ignored me. What's up with that? Not a deal-breaker but this was the only inconsistency with the total pampering I experienced during my five night stay. I'd definitely stay here again next time business or pleasure brings me to Chicago.

Room Tip: Don't even think of staying anywhere else!
See more room tips
  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 25, 2013
Dear Guest,

Thank you for your recent review of our hotel. I'm happy to hear that you enjoyed your experience at our property! It truly means the world to receive feedback from our guests, and please know that I have shared your comments with our entire team.

I do apologize for the inconsistent attentiveness from our Front Door Team. You absolutely should have received the same courteous attention with each interaction. These details and attention to service are what set us apart as a hotel and we strive to deliver these to our guests each and every day.

Thank you again for taking the time to provide feedback. We look forward to welcoming you back sometime soon!

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,370 reviews from our community

Traveler rating
    1,036
    227
    75
    17
    15
See reviews for
311
358
52
482
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (418)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
NYC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 23, 2013

I recently stayed at the Ritz-Carlton Chicago and had a wonderful experience. From the moment I got out of the taxi and was whisked to the beautiful lobby, their team greeted me with welcoming, accommodating assistance and service.

The room itself was flawless: pin-drop quiet (which is rare for a city hotel), uber-comfortable bed and wonderful bath amenities (L'Occitane - the absolute best!). I will certainly return to this hotel on my next trip to Chicago and look forward to another night of excellent sleep and relaxation.

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbus, Ohio
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 23, 2013

We have stayed at the Ritz in Chicago several times and are never disappointed. We had a suite for the 3 of us and had plenty of room! They brought in a rollaway bed for my son who slept in the parlor . We had some trouble with the tv in the parlor area and the engineer came right up. Unfortunately, he was unable to fix the problem and we could not rent a movie. Late night dinner and drinks downstairs were great as well as the room service breakfast. The hotel is in a great location and the staff is wonderful!

Room Tip: Corner suite was nice and quiet!
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 25, 2013
Dear Guest,

Thank you for your review of our hotel. I'm so glad that you enjoyed your stay with us!

I would like to apologize for the technical difficulties that you had experienced with your in-room movie rentals, however. We always strive to deliver the very best experience to each and every guest. Please allow us to take care of any movies during your next stay with us.

Thank you again for taking the time to provide feedback. We look forward to welcoming you back to the city very soon.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 22, 2013

We came for a wedding. The location is perfect. We walked everywhere and it was great when we returned at the end of our day The staff wonderfully accomadating, professional and unobtrusive. All what would be expected in a Ritz. Everything is first rate
and very warm and comforting. The service and food at the wedding was truly great.

Room Tip: standard room with view of Lake Michigan and some of the city...looking north...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Senior Contributor
27 reviews 27 reviews
6 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed January 21, 2013

I have stay at the The Ritz-Carlton Chicago for many years. I have always enjoyed my stay. The rooms are great. The service is one of the best in the world. If you ever need anything, you just pick up the phone and its done. I will continue to stay here in the future.

Room Tip: I like to face the city.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
182 reviews 182 reviews
23 hotel reviews
Reviews in 56 cities Reviews in 56 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed January 21, 2013

We have stayed at the Ritz Carlton on holiday weekends for many many years. We watched with disappointment as this matron of style went through new ownerships; we opted for other hotels in the interim. Our recent stay was, however, back to the warm and inviting atmosphere of former days. The cafe is still a great place for breakfast and the warm mini donuts are excellent, as is all their offerings.

Room Tip: I'd ask for Michigan Ave view; the lights are great.
See more room tips
  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 25, 2013
Dear Guest,

Thank you for your review of our hotel. I'm so glad to hear that your recent stay with us was a positive one! We love to hear when guests receive the service and attention to detail that they are looking for. We believe that this is what sets us apart as a hotel and are so happy you experienced them.

Thank you also for your review of our deca RESTAURANT+BAR - we're thrilled that you enjoyed the mini doughnuts (they're a hotel favorite!)

Thank you again for taking the time to provide feedback. We look forward to welcoming you back to the city very soon.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wisconsin
Senior Contributor
39 reviews 39 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
103 helpful votes 103 helpful votes
5 of 5 stars Reviewed January 21, 2013

Took my 9 year old daughter here for our annual mother-daughter shopping weekend. We booked the American Girl package - includes standard room with a lot of fun extras for your child and her doll. While the hotel is beautiful, the rooms are lovely and the location is superb...the real attraction here is the service. Everyone, and I mean EVERYONE, is amazing. I must admit I expected the service to be good - it is a Four Seasons property after all. But it was refreshing to see genuine warmth in the staff here, not just the polish which can get a little artificial and "uppity" in a luxury property. The staff here is kind, professional and truly outstanding.

The amenities? Of course they are all wonderful too. Deca (the hotel's restaurant) was good, room service was excellent and the concierge made excellent recommendations. The Ritz Kids program is TOP NOTCH. The check in staff kindly asks you to fill out an information sheet which includes your child's favorite color, movie, book, etc. During your stay, they incorporate those things into little surprises at meal times, turn down service, etc. What a fantastic idea!

I can honestly say this was by far the best mother-daughter weekend we have had to date! Thank you Ritz Carlton Chicago! We will be back!

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Ritz-Carlton Chicago (A Four Seasons Hotel)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Romantic Hotel in Chicago
#5 Spa Hotel in Chicago
#6 Business Hotel in Chicago
#8 Family Hotel in Chicago
#9 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Travelocity, Amex, TripOnline SA, HotelTravel.com, Hotels.com and Jetsetter so you can book your The Ritz-Carlton Chicago (A Four Seasons Hotel) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

Owners: What's your side of the story?

If you own or manage The Ritz-Carlton Chicago (A Four Seasons Hotel), register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.