I had the pleasure of staying here for five nights during a business trip. Almost booked at the Omni--grateful I opted for the Ritz instead. Not sure where to begin. The location is phenomenal, steps off the Magnificent Mile but far enough back to avoid the noise. Fantastic views from the rooms; My room faced south but I had an amazing view of the lake just blocks to the east. I'm so glad that the Ritz participates in my employer's negotiated rate program; for the same cost I could have stayed at any of the hotels along the magnificent miles or in the loop but none would have come close to the level of the Ritz. OK, enough about the not-to-be-beat location. The room itself was fantastic. Large, luxurious and reeking of refinement. Spacious bath, spacious room, nice mini-bar. Impeccably clean. Incredibly comfortable bed. Nice arm chair, desk, adequate lighting. A+ on lots of little things that make you forget you're not actually enjoying the comforts of home. Seriously, they've dotted all of the "i"s and crossed all of the "t"s. Quiet A/C. Fantastic lobby in the sky as the first few floors of this building are part of the attached shopping mall. A bit disorienting/confusing upon arrival; desk clerk at car port escorts you to dedicated elevator to sky lobby. Front desk clerks are beyond friendly and helpful. Incredibly helpful with transportation/attraction suggestions--just what you'd expect at a 4 star property. They then direct you to separate bank of elevators to room floors. Exquisite attended business center, gratis for guests, including printing. Didn't use room service or eat in the lobby restaurant/bar so can't comment on them. Didn't use on-site parking so can't comment there either. I was confused the first day by the set up of the street entrance/lobby until I learned it is shared by luxury condos on higher floors (using separate elevator bank). Only complaint: the doormen servicing the street-side entrance/lobby seemed not to be consistently attentive/well-trained. On one or two occasions the doorman on duty attempted to open a door for me or ask me if I needed a cab but more often than not was inattentive, engaged in conversation with a fellow doorman or deliberately ignored me. What's up with that? Not a deal-breaker but this was the only inconsistency with the total pampering I experienced during my five night stay. I'd definitely stay here again next time business or pleasure brings me to Chicago.