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“what a way to see Lake Michigan” 5 of 5 stars
Review of The Ritz-Carlton Chicago (A Four Seasons Hotel)

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The Ritz-Carlton Chicago (A Four Seasons Hotel)
5.0 of 5 Hotel   |   160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124 (Near North Side)   |  
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Ranked #12 of 174 Hotels in Chicago
Bloomfield Hills
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
127 helpful votes 127 helpful votes
“what a way to see Lake Michigan”
5 of 5 stars Reviewed January 19, 2013

Absolutely one of the better locations to be had when staying in downtown Chicago. The door man suggested for us to park our car ourselves to save the cost of using their overnight parking. It was so convenient and a good suggestion since we stayed several nights wanted to use taxis to get around. The only unusual circumstances are that you have to go thru their lobby to go down to the health facilities and pool area and it felt strange walking thru the lobby wearing our bathing suit and robes. Also you have to take a different elevator to get to the lobby than the one that goes to the rooms. We had a very spacious room with an outstanding view of Lake Michigan.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,231 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (368)
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Santa Rosa, California
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 17, 2013

Really, one of the best places in Chicago to stay. As a frequent business traveler, I can think of no better place in Chicagoland. From an unbelievably attentive staff to the well appointed rooms, every aspect of this hotel is nothing short of superlative. Chris

  • Stayed January 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chapel Hill, North Carolina, United States
Senior Contributor
26 reviews 26 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed at the Ritz one night during a short trip to Chicago and were absolutely blown away. We were lucky enough to get upgraded to one of the lake view rooms on the 28th floor after booking through Amex Platinum's FHR program and it was incredible. The room itself was quite large and tastefully decorated in muted blue as seen in many pictures here. The bed was very comfortable (think W bed). The bathroom had double sinks which was welcome but a combined shower/tub, which was my only gripe. I would have probably traded some space in the real room for separate shower and tub but I imagine I'm in the minority.

The property itself was stunning. The lobby looks as good as the pictures and is huge. Everything is decorated in the slightly over the top Art Deco style, but it very much fits with a lot of the architecture in the rest of the city. The elevators are speedy and the layout is simplistic (an underrated quality). I can't say enough about the gym and spa either. The gym was huge for a hotel with all the equipment you could want and the locker room behind the spa desk had any amenity you can imagine and then some - shaving cream warmer, combs, lotions, you name it. It was connected to a lap pool and hot tub area with a very cool skylight and a separate sauna. The restaurant was great but it deserves a separate review.

As many have said, the service at the Ritz consistently goes above and beyond. From our wait staff, to the receptionists, and the locker room attendants, everyone worked really hard to make our stay here memorable. I will return the next time I visit Chicago without question.

Room Tip: Lake view is incredible. Despite all of the Chicago wind, they are very quiet too.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york, ny
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 12, 2013 via mobile

We were welcomed by Natalie at the front desk and she arranged the most fabulous room, stay, and experience in Chicago. Our room was so pretty and so beautifully appointed. The view of Lake Michigan on a crisp sunny morning was delightful....so nice to eat a special room service breakfast and enjoy the view. This hotel was just a special treat and I can not wait to return!

  • Stayed January 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington IL
Top Contributor
103 reviews 103 reviews
93 hotel reviews
Reviews in 63 cities Reviews in 63 cities
72 helpful votes 72 helpful votes
5 of 5 stars Reviewed January 11, 2013

When you think about a hotel that does everything well and everything right, the Ritz Carlton 4 Seasons in Chicago has everything going for it. The location is in the northern end of Michigan Avenue in the same building that houses Water Tower Place. It is a half block east separating it from all the hustle and bustle that comes with Michigan Avenue. The hotel itself has been nicely kept up to date. I hadn't been here in nearly 25 years and everything in the hotel appeared as if it was freshly built yesterday. For a hotel of this quality, I found the staff always friendly and helpful. We had come to town for a Bears game so we were not dressed with the customers who had come for a special weekend, but we were treated with the same friendliness and respect as everyone else. The rooms were comfortable, spotless, and roomy as were the bathrooms. You learn to expect them to go overboard with the amenities in the bathroom and they didn't disappoint.I am a regular at Hyatt, Westin, Marriott, and Hilton, but I notice the difference when I am at a Four Seasons or Ritz Carlton ... or in this case both.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 14, 2013
Dear Guest,

Thank you for your recent review of our hotel. I am thrilled to hear that you enjoyed your stay with us, and that all of the details you were expecting were included in your experience. These details and attention to service are what set us apart as a hotel and it brings me great pride to hear you that enjoyed them. Please know that I have shared your comments with our entire team, so that we can continue to strive for excellence with each and every guest.

Thank you again for taking the time to provide feedback. We certainly hope to welcome you back sometime in the very near future.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Senior Contributor
22 reviews 22 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed January 10, 2013

LOVED our stay here. Rooms are nicely appointed, staff is very friendly, location freaking awesome (walking distance to many things), lobby area is gorgeous, room service quick and yummy, view from room was SPECTACULAR (ask for a high floor) and decent value for price. We stayed here during a 3 day music festival...nice to come back to after a day/night of dancing around. Only bummer was that while it's a "rtiz carlton" it is not applicable for reward points? I guess bc it's a four seasons? still confused by that.
At any rate...great hotel! will return if back in the area.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

We just recently had a great weekend at the Ritz Carlton Chicago. The accommodations were wonderful but second to the staff and the welcome that we received. How do they always know your name and welcome you personally? We relaxed, enjoyed and were sad to leave. Can't wait to get back!

Room Tip: Well, we only stayed in one room of course, but we had a northerly and easterly view of the like tha...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton Chicago (A Four Seasons Hotel), responded to this review, January 14, 2013
Dear Guest,

Thank you for your review of our hotel. I'm so glad to hear that you enjoyed your stay with us! Details such as knowing how to address you and anticipating your needs are what set us apart as a hotel and it brings me great pride to hear that you had experienced them.

Thank you again for taking the time to provide feedback. We would love to welcome you back sometime in the very near future.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton Chicago (A Four Seasons Hotel)

Address: 160 E Pearson St at Water Tower Place, Chicago, IL 60611-2124
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Chicago
#8 Spa Hotel in Chicago
#9 Business Hotel in Chicago
#11 Romantic Hotel in Chicago
#12 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton Chicago (A Four Seasons Hotel) 5*
Number of rooms: 435
Reservation Options:
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Also Known As:
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

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