We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Fantastic Hotel” 5 of 5 stars
Review of The Ritz-Carlton, Chicago

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 5 more sites!
Save
You added The Ritz-Carlton, Chicago to your Saves list
The Ritz-Carlton, Chicago
5.0 of 5 Hotel   |   160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308 (Magnificent Mile)   |  
Hotel website
  |  
Hotel packages
  |  
  |  
Hotel amenities
Special Offer
Earn Ritz-Carlton Rewards
Ranked #19 of 182 Hotels in Chicago
Certificate of Excellence
Santa Rosa, California
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Fantastic Hotel”
5 of 5 stars Reviewed January 17, 2013

Really, one of the best places in Chicago to stay. As a frequent business traveler, I can think of no better place in Chicagoland. From an unbelievably attentive staff to the well appointed rooms, every aspect of this hotel is nothing short of superlative. Chris

  • Stayed January 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Christopher M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,624 reviews from our community

Traveler rating
Traveler type
Time of year
Language
  • More
Chapel Hill, North Carolina, United States
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 15, 2013

We stayed at the Ritz one night during a short trip to Chicago and were absolutely blown away. We were lucky enough to get upgraded to one of the lake view rooms on the 28th floor after booking through Amex Platinum's FHR program and it was incredible. The room itself was quite large and tastefully decorated in muted blue as seen in many pictures here. The bed was very comfortable (think W bed). The bathroom had double sinks which was welcome but a combined shower/tub, which was my only gripe. I would have probably traded some space in the real room for separate shower and tub but I imagine I'm in the minority.

The property itself was stunning. The lobby looks as good as the pictures and is huge. Everything is decorated in the slightly over the top Art Deco style, but it very much fits with a lot of the architecture in the rest of the city. The elevators are speedy and the layout is simplistic (an underrated quality). I can't say enough about the gym and spa either. The gym was huge for a hotel with all the equipment you could want and the locker room behind the spa desk had any amenity you can imagine and then some - shaving cream warmer, combs, lotions, you name it. It was connected to a lap pool and hot tub area with a very cool skylight and a separate sauna. The restaurant was great but it deserves a separate review.

As many have said, the service at the Ritz consistently goes above and beyond. From our wait staff, to the receptionists, and the locker room attendants, everyone worked really hard to make our stay here memorable. I will return the next time I visit Chicago without question.

Room Tip: Lake view is incredible. Despite all of the Chicago wind, they are very quiet too.
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
3 Thank Benjamin I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new york, ny
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed January 12, 2013

We were welcomed by Natalie at the front desk and she arranged the most fabulous room, stay, and experience in Chicago. Our room was so pretty and so beautifully appointed. The view of Lake Michigan on a crisp sunny morning was delightful....so nice to eat a special room service breakfast and enjoy the view. This hotel was just a special treat and I can not wait to return!

  • Stayed January 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank davisny
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bloomington IL
Level Contributor
125 reviews
108 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed January 11, 2013

When you think about a hotel that does everything well and everything right, the Ritz Carlton 4 Seasons in Chicago has everything going for it. The location is in the northern end of Michigan Avenue in the same building that houses Water Tower Place. It is a half block east separating it from all the hustle and bustle that comes with Michigan Avenue. The hotel itself has been nicely kept up to date. I hadn't been here in nearly 25 years and everything in the hotel appeared as if it was freshly built yesterday. For a hotel of this quality, I found the staff always friendly and helpful. We had come to town for a Bears game so we were not dressed with the customers who had come for a special weekend, but we were treated with the same friendliness and respect as everyone else. The rooms were comfortable, spotless, and roomy as were the bathrooms. You learn to expect them to go overboard with the amenities in the bathroom and they didn't disappoint.I am a regular at Hyatt, Westin, Marriott, and Hilton, but I notice the difference when I am at a Four Seasons or Ritz Carlton ... or in this case both.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank nrstycz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, January 14, 2013
Dear Guest,

Thank you for your recent review of our hotel. I am thrilled to hear that you enjoyed your stay with us, and that all of the details you were expecting were included in your experience. These details and attention to service are what set us apart as a hotel and it brings me great pride to hear you that enjoyed them. Please know that I have shared your comments with our entire team, so that we can continue to strive for excellence with each and every guest.

Thank you again for taking the time to provide feedback. We certainly hope to welcome you back sometime in the very near future.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampton, Virginia
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed January 10, 2013

LOVED our stay here. Rooms are nicely appointed, staff is very friendly, location freaking awesome (walking distance to many things), lobby area is gorgeous, room service quick and yummy, view from room was SPECTACULAR (ask for a high floor) and decent value for price. We stayed here during a 3 day music festival...nice to come back to after a day/night of dancing around. Only bummer was that while it's a "rtiz carlton" it is not applicable for reward points? I guess bc it's a four seasons? still confused by that.
At any rate...great hotel! will return if back in the area.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Nora R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, April 26, 2014
Dear Guest,

Thank you for your Trip Advisor review! We sincerely appreciate and value your feedback in our continual pursuit to enhance the total guest experience.

We look forward to an opportunity to welcome you back to The Ritz-Carlton Chicago soon!

Sincerely,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed January 7, 2013

We just recently had a great weekend at the Ritz Carlton Chicago. The accommodations were wonderful but second to the staff and the welcome that we received. How do they always know your name and welcome you personally? We relaxed, enjoyed and were sad to leave. Can't wait to get back!

Room Tip: Well, we only stayed in one room of course, but we had a northerly and easterly view of the like tha...
See more room tips
  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
2 Thank MJGaleski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, January 14, 2013
Dear Guest,

Thank you for your review of our hotel. I'm so glad to hear that you enjoyed your stay with us! Details such as knowing how to address you and anticipating your needs are what set us apart as a hotel and it brings me great pride to hear that you had experienced them.

Thank you again for taking the time to provide feedback. We would love to welcome you back sometime in the very near future.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
OH-IO
Level Contributor
72 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed January 6, 2013

We had the wonderful experience of spending the New Year's weekend at the Chicago Ritz. The property is beautiful, the location is primo, the lounge and restaurant are excellent....all that you would expect from a Four Seasons property and more. I want to express my gratitude for the exceptional service on this particular visit. Holiday travel can be a miserable experience, but the staff at the Ritz Carlton bent over backwards to solve all of the problems that sometimes arise. When we needed help with dinner reservations on short notice...no problem. Left a cell phone at the theater, they were on the case and followed through until it was retrieved.

THe show stopper was when I received an email after returning home from security asking me to contact them because of an item left in the room. I had no idea what I was being contacted about. I responded and was told that a bracelet had been found, and they were Fedexing it to me. I thanked them, and then asked wifey if she was missing any jewelry. She didn't think so, but when I mentioned a bracelet her face dropped. It seems that she had left a bracelet of my mother's. Not only does it have significant sentimental value, it also has monetary value. How wonderful for the Hotel staff to return this piece to us! Thank you Ritz Carlton!!!

The Pearson Room was a wonderful venue to watch NYE fireworks and enjoy a champagne toast....and a little cake that the staff found for us to help ring in the New Year. We love the Ritz!

Room Tip: The suites are a wonderful splurge!
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank KMLaing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TomSegesta, General Manager at The Ritz-Carlton, Chicago, responded to this review, January 14, 2013
Dear Guest,

Thank you kindly for your review of our hotel. Your words have brought great pride to myself and our entire team, and we want to thank you for them. Details and attention to service such as the examples you had mentioned are what set us apart as a hotel and I am truly happy to hear that you experienced these during your stay, and that we helped to start your New Year off well.

Thank you again for taking the time to provide feedback. We hope to have the opportunity to welcome you back to our hotel very soon.

Best,
Tom Segesta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Hotels you might also like...
Travelers also viewed these Chicago hotels
Near North Side
The Langham, Chicago
The Langham, Chicago
#1 of 182 in Chicago
5.0 of 5 stars 1,396 reviews
Magnificent Mile
Four Seasons Hotel Chicago
Magnificent Mile
The Peninsula Chicago
The Peninsula Chicago
#5 of 182 in Chicago
4.5 of 5 stars 1,108 reviews
Show Prices
Show Prices
Show Prices
Gold Coast
Sofitel Chicago Water Tower
Magnificent Mile
Park Hyatt Chicago
Park Hyatt Chicago
#6 of 182 in Chicago
4.5 of 5 stars 1,149 reviews
Gold Coast
Waldorf Astoria Chicago
Waldorf Astoria Chicago
#7 of 182 in Chicago
5.0 of 5 stars 1,741 reviews
Show Prices
Show Prices
Show Prices

Been to The Ritz-Carlton, Chicago? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Ritz-Carlton, Chicago

Address: 160 E Pearson St, Water Tower Place, Chicago, IL 60611-2308
Phone Number:
Location: United States > Illinois > Chicago > Magnificent Mile , Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Chicago
#10 Business Hotel in Chicago
#12 Romantic Hotel in Chicago
#15 Family Hotel in Chicago
#18 Luxury Hotel in Chicago
Price Range (Based on Average Rates):
Hotel Class:5 star — The Ritz-Carlton, Chicago 5*
Number of rooms: 437
Reservation Options:
TripAdvisor is proud to partner with Marriott, Booking.com, Expedia, Travelocity, Odigeo, Hotels.com and Jetsetter so you can book your The Ritz-Carlton, Chicago reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Ritz-Carlton Chicago (a Four Seasons Hotel) Hotel Chicago
The Ritz-Carlton Chicago (a 4 Seasons Hotel)
Four Seasons Chicago Hotel
Ritz Chicago
Ritz-Carlton Chicago
Chicago Four Seasons
Chicago Ritz-Carlton

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing