We traveled to Chicago with our 7 and 9 year as a Christmas trip to visit American girl, catch the Bulls and Celtics game, and get acclimated to the city for potential future trips. As soon as we arrived we were greeted with customer service that I thought no longer existed. From arrival to departure there was nothing that could have been better. The kids were greeted by their first names at check-in, which they constantly raved about, and were allowed to choose a toy from the wagon. Room service from Deca was impeccable. Excellent location, beautiful facility, friendly and knowledgable staff, very clean, and secure. Easy walk to Garrett's and plenty of shopping! This is now our go-to place for Chicago area travels. It is pricey for a family of four but, for an occasional trip to Chicago it's very convenient and secure.