This classic Chicago hotel remains superb, especially for business travel. The large 12th floor lobby makes up for the bland ground floor lack of curb appeal. The rooms were nicely upgraded and smartly designed. TV swivels, lots of outlets, smart lights and furniture. GREAT for sleeping, quiet and lots of light blocking options. Room service was fast and flavorful. Service was a cut above a typical Ritz. The location near the Watertower place is also great. There were a lot of staff members around to get what I needed and they were extremely friendly and fast. Price was reasonable too for Ritz. The food at Deca Restaurant located in the lobby was very good. I found the tall and open restaurant to be lacking in warmth, but the food and service made up for it. Wifi was a bit slow, but HD TV was very good. Also, thanks to being one of only a handful of hotels that still have a MINI-BAR... because when you need a Diet Coke... you don't want to take an elevator 25 floors to hunt for it. Bathroom was clean and modern. Decor is very classy...

We have stayed here three times and plan to return. Although relatively pricy, the location and service are great. Rooms are clean and fairly roomy. You can shop in the Water Tower without going outside which is a plus during winter. And best of all they allow pets without an additional fee and provide bowls and Evian water!

this is one of the nicest hotels in downtown Chicago - not just because of its location and ambience - but because the staff go above and beyond to help people.
great room and great exercise facility. bed was superb - and room was incredibly quiet.

We were upgraded to a stunning water view room which looks over Lake Michigan, perfect for walks and jogging on the lake front. The style of the hotel is not quite to our normal taste (we would normally select a more boutique/ design style hotel) but we were travelling whilst I was pregnant and what I really wanted was comfort and the Ritz Carlton delivers this in bucket loads. I think there is a disparity between hotel prices in the UK /USA as we thought the price was quite reasonable for the facilities. All the fittings and finishes are top class and very well cared for. The toiletries provided were very high quality and the location is great. We were essentially in Chicago to dine at Alinea but thanks to some well selected coffee table books in the room we found that Michelin starred chef Tony Mantuano had both a 1* restaurant, an excellent Italian bistro and a pizzeria just a two minute walk from the hotel. The staff were really courteous and only too happy to help and the shopping (the hotel is attached to a high end mall) really good.