Everything about this hotel is 5 star. The staff, all of them were the most accomodating group of people, from the doormen to servers to room staff - all completely wonderful. Convenient location, lovely rooms, great food. By far, the staff are one of it's greatest assets.....

What an absolutely beautiful hotel. We were in town for a meeting at the convention center (west side), which is about a 15 minute or less cab ride from the hotel.
We first encountered Ashley at the check in desk. When I checked in, she was very excited because as an American Express Platinum card holder we are immediately upgraded rooms if rooms are available. One such gorgeous room was available. I was in room 3019 and the room was unbelievable! Ashley said it was a beautiful room and she was right!
I had a walk in closet.. Let me repeat, in a beautiful hotel, I had a walk in closet! This is my first time staying at a Ritz but that blew me away. Such a little thing, but then I turned around and walked in to my humongous bathroom as well. Big tub (I don't ever use them) but I also had a very nice stand up shower.
The bed, Oh! the bed. It was probably the best night's sleep I've had in two years. After very long days of meetings, it was nice to be able to come back to a comfortable bed, with comfortable pillows. It doesn't happen often nowdays in hotels, but it was just such a nice feeling to know I'd get a great night's sleep.
I've mentioned several times throughout my posts that I'm on Weight Watchers, the team in their room service department worked with me each day for breakfast to keep it light and healthy. They were incredibly accommodating and were just super! Make sure to get their fresh berries in the morning, what a compliment to anything on their breakfast menu.
It was also very cool that my room had a dvd player in it. Not every room did, as my Dad nor my brother had one, but what a neat feature to add to the rooms!
I did get to work out down in the gym one of the nights. Although I'm not a fan of the life cycle equipment, it fit the bill for the 45 minutes I needed to do on the elipitcal. The do offer cold towels that have peppermint oil or mist on them. They were heavenly after a hard workout.
Did I mention this hotel is on top of a shopping center?! I'm a woman who loves to shop, plenty of shops outside of these (massive Anthropology store is down the street, it's the only thing I wished had been in my building. Ask for Kathy if you hit up that store, she was wonderful). But the ladies in Eileen Fisher were marvelous and incredibly helpful. I had such a wonderful stay it would probably be part of why I'd want to go back!!
Thank you to the team at the Ritz if you ever read these, everything - I mean everything is just marvelous at your hotel. The only thing I wish I'd done is see if I could buy my pillow from my room!
I'd suggest anyone who is looking for somewhere to stay that is looking for a marvelous hotel, and a wonderful experience, stop - you've found the Ritz. You needn't look any further.

The location and staff were amazing. It is off Michigan, and within walking of shops, and activities. After looking at other hotels, I prefer this location to any other. I didn't like that you had to take an elevator up to floor 12 to get to the lobby, then get an elevator to your room. It wasted a lot of time, although it does keep you away from the noise of Michigan Ave. The rooms were small, but I did appreciate the large bathroom. The fitness center was just above average, and crowded. Still, for what we paid for the room compared with others, I think it was a great value.

Got great prices for what is a fantastic location and certainly one of the grand hotels. Room size is extremely generous and gives you enough space to walk around. If you are in Chicago on business, this is the hotel you should choose. It is not overtly far from the airport and within 5-10 minutes drive from the city centre/downtown area. Breakfast was extremely nice and the service in the restaurant was top notch. Fast, efficient and great value-just what you need when you are visiting a hotel on business.The fromt office staff was also helpful although they seemed swamped with the number of visitors on a busy evening.