We visited to attend a conference recently and had an even better experience than last time. Location is super, walking distance to great restaurants and wonderful shopping.
We had wonderful lake views from the room. The room was very very clean (a high priority for us), and very comfortable in every way (bed and pillows perfect, temperature control really worked and windows could be cracked open for a bit of fresh air). The desk was amply sized, the fast speed internet was worth the modest extra charge. There was a comfortable chair and ottoman for reading.
The business center was well staffed and very helpful. They have a great printer and screen on the concierge desk for printing airline and train boarding passes and they are also nice about working these machines for those of us not so technilogically up-to-date.
The housekeeping staff was very polite. The room was freshened, with towels several times a day and the bed re-made mid day after a nap.
Likewise front desk staff, bellmen, bar and room service waiters were all very polite and efficient. Check in for a second room for a family member who stayed only part of our stay was efficient, the connecting room was opened and closed up right on schedule.
We had a great meal in the lounge next to the fountain and also tasty room service meals. The quick delivery from room service was the fastest we have ever experienced. A slight misunderstanding with the phone clerk at room service was handled promptly.
Spa services were provided by top notch professionals. We enjoyed a manicure/pedicure in a relaxing room with great views of the pool and energizing light from sky lights, as well as an inroom massage the night before departure. The pool was clean and a nice length for swimming laps.