The location and staff were amazing. It is off Michigan, and within walking of shops, and activities. After looking at other hotels, I prefer this location to any other. I didn't like that you had to take an elevator up to floor 12 to get to the lobby, then get an elevator to your room. It wasted a lot of time, although it does keep you away from the noise of Michigan Ave. The rooms were small, but I did appreciate the large bathroom. The fitness center was just above average, and crowded. Still, for what we paid for the room compared with others, I think it was a great value.