My spouse and me stayed at the Palmer House from 12/31 - 01/02/14. We were attending the Palmer House New Years Eve Soiree and did not think it would be wise or safe to drive home after the party so we stayed at the hotel.
I don't often write good reviews unless they are truly deserved. Also, my reviews are very long because I'm trying to give you all the information you need to make the best decision in terms of where you should stay.
I was impressed with this hotel. The lobby of the hotel is just lovely, stunning really. It's comfortable and inviting and the intricate detail and architecture is truly something to behold. In regard to the room. Our original room was the standard King and it was literally the size of a closet. It was a very small room with no view. This room looks much larger in the photos on the hotel's website so I was a bit surprised at how small the room actually was. The room was so small and uncomfortable I asked to be moved to a double. I was very happy the hotel accommodated us without a problem - that's good service. The difference between the two rooms is like day and night. The double room was huge in comparison to the King. There were two double beds, plenty of room to walk around, the bathroom and closet were adequate. I thought this room was very nice. The bathroom sink needs a little work but no big deal. The room you choose really depends on the number of people in your party and what you need. My spouse snores so the extra bed was really helpful. There was a noise problem in the double room and some of the front desk staff did not know what was going on which was strange. I found out there was construction going on on a floor above us which again was strange considering it was NYE but James Williams, the Front Office Manager explained the situation and was very nice and helpful regarding this situation. I was truly thankful for his understanding and help with the situation. This kind of service makes you want to return to a hotel.
This hotel has one of the largest and cleanest workout facilities I have ever seen. It is more than adequate and looks like it has been recently renovated. There is nice little 'bar' area above the workout room. The locker rooms are nice and the shower areas very nice as well. Even though I only had time to walk through these areas and did not have time to really use them - I could tell they were the types of amenities you would find in an upscale hotel. I wish I could have stayed longer to use them. The pool was on the small side and for some reason women's rooms were locked or hard to find. I'm sure there was a women's room somewhere, just seemed like the men's rooms were much more accessible as my spouse was with me and could attest to that fact.
The restaurants. Lockwood is upscale and expensive but the staff seemed nice. We were going to eat there but changed our minds. We didn't realize that nothing on the lunch menu would be available for dinner and we were not that hungry so we went around the corner to Miller's Pub which is great. The Lobby Bar is nice - good atmosphere and a few bar food options. There is also Potter's Lounge (very few food options) and a Starbucks in the hotel. This hotel is located in a very good area - walking distance to many restaurants and a CVS.
The best part of this hotel is the staff and this is critical for me - aside from the room. I want to mention a few people who I feel deserve kudos for their excellent customer service. James Williams the Front Office Manager was wonderful and was one of the only people to take the time to listen to my concerns and address them. He provided exceptional customer service. Amador was also very understanding and friendly. Serville and Lendell (sorry if I spelled their names wrong) were very nice and helpful. This hotel has many wonderful staff members and that is the foundation of a great hotel. It is this type of of customer service that would make me want to stay at this hotel again.
Despite a few little hiccups - this is a very nice hotel. Most of the staff work really hard to make sure customers are satisfied and that means so much.
FYI: I would advise against buying tickets to the NYE parties held at the Palmer House - this is not the fault of the hotel - it is the fault of unethical promoter(s) - so be wary of NYE parties held at hotels. You very rarely get what is promised. In our case we were ripped-off by the promoter but it wasn't the hotels fault so be cautious when buying NYE tickets. Also, be sure to read all the fine print when you purchase tickets from a third party source like Sulekha.com. They will say anything to get you to buy tickets to their events.
- Official Description (provided by the hotel):
- North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more less
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- Also Known As:
- The Palmer House Hilton Hotel Chicago
- Hilton Hotel Chicago
- Hilton Hotel Palmer
- Palmer House Chicago
- Chicago Palmer House Hilton
- Palmer House Hilton Chicago
- Palmer Hilton House
- Hilton Chicago
- Chicago Hilton