Stayed there for a few days last month. Value-wise this is the most expensive and most disappointing hotel we have ever stayed in.
The first problem we noticed is that the room lacks the most basic amenities you would expect from a 4/5 star hotel: no kettle, no tea/coffee for refreshments, not a single drop of drinking water, no mini-bar, no fridge, no sleeping gown, no slippers, only a very small amount of poor quality toiletries, no glass for guest to wash their mouths (not even a plastic or paper one).
While I do not require the hotel room to come with Nespresso machine, iPhone charger or a fabulously stuffed mini-bar (a lot of them already do), I would expect a kettle and a fridge (even empty) to be basic. These are stuff you can find even in a B&B or motel.
I have been to Hilton hotels in other cities before and the amenities are often as sparse as this one so it seems to be a norm for this chain.
As for the amenities they do provide, unfortunately the quality is rather poor. The iron board smelt so we had to cover it with a towel before we could iron our cloths. The quality of the shampoo, conditioner and body wash soap bar seemed to be industrious, the kind one can find in a public toilet and leaving a plastic-like unpleasant feeling on your hair and skin. No tooth paste. The mattress was unwelcoming and we felt our bodies 'sinking' in it. We also wondered if the duvet is made of 100% synthetic material. It didn't 'breath' so it felt like sleeping inside an oven at night. Overall, it's a feeling of staying in a very cheap, lower shelf not even 2 star hotel.
Room was dark. Light was dim. The size of the TV may be fine if it is not placed 10 feet away from a bed. Whenever the housekeeper plugged in her vacuum cleaner next door, electricity would be drawn out from our room making the lights suddenly dimmer. Everything would be back to normal when she unplugged. The wiring does not seem to be done very well in this hotel. Same as the water pressure of the shower. It is so weak that one starts to wonder if they do so deliberately so as to save on the water bill as well.
No complimentary internet. And if you do purchase, they do not charge per room but per device.
It is true that the location is good. Very close to the business areas, the Sears/Willies Tower and just several minutes of walk to the Art Institutes of Chicago, the Millennium Park, etc. But there aren't much eateries at night in the LOOP, except junk food. North of the Chicago river, around the Mag Miles would be a much more decent and lively area. If you would like to have some fun other than just sleep. I would suggest hotels around the Mag Miles. And they do look pretty decent.
Last, but not least - the room costs you nearly USD400 a night + tax! The value is simply not there, so please do yourself a favour and avoid it at all cost.
To conclude this is definitely not a hotel we would come back to. We would also rule anything Hilton-related out in our future trips.
- Official Description (provided by the hotel):
- North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more less
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- Also Known As:
- The Palmer House Hilton Hotel Chicago
- Hilton Hotel Chicago
- Hilton Hotel Palmer
- Palmer House Chicago
- Chicago Palmer House Hilton
- Palmer House Hilton Chicago
- Palmer Hilton House
- Hilton Chicago
- Chicago Hilton