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“Still elegant - minor flaws” 4 of 5 stars
Review of The Palmer House Hilton

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The Palmer House Hilton
4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)   |  
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Ranked #85 of 168 hotels in Chicago
Owensboro, Kentucky
Top Contributor
66 reviews 66 reviews
14 hotel reviews
Reviews in 24 cities Reviews in 24 cities
31 helpful votes 31 helpful votes
“Still elegant - minor flaws”
4 of 5 stars Reviewed April 24, 2013

The Palmer House oozes history, and the elegance of a bygone era while providing excellent service, modern amenities and reasonable rates. It is centrally located in the Loop near theaters, the Art Institute and a relatively short walk to the River North neighborhood with some top notch restaurants. Our double room on the 20th floor was smaller than some we’ve had in the past but large enough for comfort, very clean, quiet and tastefully appointed. Room temperature control is excellent, as it can switch immediately between heat and air conditioning. Unfortunately, our room safe did not work properly. A security person was sent in about 20 minutes, but it was not fixed until the next morning as a locksmith was required to do the repair. Doorstop was off bathroom door, so to prevent loud banging against bathtub we placed a washcloth on edge of tub. Room coffee makers would be a real plus for this hotel but are not provided. Hotel offers self-parking with in-and-out privileges during stay. The lobby bar/cocktail lounge is a great place to have a drink and soak up the atmosphere where the likes of Mark Twain, Charles Dickens, Oscar Wilde and Buffalo Bill once hung out.

Room Tip: Higher floors are quieter. Elevator service to upper floors is excellent. You should probably avoid...
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  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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North Providence, Rhode Island, United States
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 24, 2013

Beautiful & elegant lobby with lots of old world charm conveniently located to Millenium Park & Chicago Art Institute. The bathroom is tiny and it's uncomfortable manuevering in such a tight space. I'm only 5'1 and not overweight; Can't imagine how an average or big person can maneuver in this compact space. Had to call several times to get shampoo, towels, & coffee - this was inconvenient.

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Honolulu, Hawaii
1 review
5 of 5 stars Reviewed April 24, 2013

Stayed at the palmer house while I attended the housewares show in Chicago
Excellent hotel , excellent service and a built in Starbucks in the lobby
Nice comfortable room with easy access and lots of elevators
Even took the historic hotel tour

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Top Contributor
107 reviews 107 reviews
20 hotel reviews
Reviews in 36 cities Reviews in 36 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed April 23, 2013 via mobile

The hotel is at an awesome location as far as downtown is concerned. Train stations to the red line are right outside the door. The rail to the airport - orange line- is right outside the other side. Getting a train or a cab is no problem from here. Located within walking distance to many fine eateries. The staff was exceptional! The common areas are grand. The hotel is spotless. The only complaint that I would have is that the room I had was very small, I was alone so it was not a huge problem but it would have been tight for one than one person.

  • Stayed April 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Peoria, Illinois
Contributor
18 reviews 18 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed April 23, 2013

Old world feeling in a great hotel. The Palmer House is our preferred hotel when staying in Chicago. Love the style, location and friendliness of the staff. We almost always book on the executive level - nicer rooms.

Room Tip: Nicer rooms on the Executive Level
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Houston, Texas
Top Contributor
53 reviews 53 reviews
9 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed April 23, 2013

The lobby is archetecturally stunningand a nice spot to have a pre or post dinner cocktail. The staff were all very helpful and accomodating. Stayed in a King suite and had his and hers bathrooms which I love.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Shelby Township, Michigan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 23, 2013

We stay here often for business every time we come to Chicago. The hotel is very centralized and is close to all the shopping. Concierge is always very helpful. The rooms are very clean and the staff is always friendly.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#55 Family Hotel in Chicago
#65 Romantic Hotel in Chicago
#83 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Official Description (provided by the hotel):
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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