Have stayed at this large historic hotel several times and my thoughts are always the same. The location can't be beat if you are there for business in The Loop, theater, The Art Institute, or Millennium Park. Or if you're fine with walking, cabs, or public transportation. This property has been updated and modernized. The public spaces are large and evoke another era. The company is paying for the renovations by price gouging for drinks, tea, etc. in the beautiful lobby, access to the fantastic fitness center, wireless internet, and the absence of coffee makers in guest rooms. (Fitness center and wireless internet access are complimentary for some or all levels of Hilton Honors.)
As to the rooms, they are adequate. While the furnishings are new, modern, and comfortable, the rooms are still fairly small and bathrooms are awful. I will never understand why high end properties can't provide 2-ply toilet paper that doesn't shred. And Kleenex brand tissues. Particularly in cold winter weather. Or extra towels. The bathroom door in our most recent room wouldn't stay open. This is a problem due to the small size and lack of exhaust fan. It is virtually impossible to have 2 people in the bathroom at the same time. And then there's the absence of a mini-fridge or coffee maker in the rooms. Really? In today's world I don't understand why at least the coffee makers weren't added in the renovations. We aren't going to pay $10 for a pot of coffee or throw on clothes to go up to the Executive Lounge to get that first cup.
We are Diamond Honors members and this room was supposedly an upgrade. If the property's best customers get rooms directly over the "L" tracks, and can still hear the train from their 20th floor room, imagine how loud it is on lower floors. Speaking of upgrades, there is the issue of the Executive Lounge. Due to low occupancy during the holidays, we were told that they upgraded as many guests as possible to the Executive Level with access to the lounge. This would be fine if the lounge were large enough to accommodate the increased number of guests. And if food and beverage were also adjusted accordingly. There were numerous families with young children up there. Wonderful. But not enough food or seats. While I was fine without any evening snacks, I want my breakfast. They ran out of food and coffee and we had to go around the corner and purchase our breakfast. That is unacceptable at any price point. Yes, they were practically giving away the rooms (about $100/night AAA rate) but that is a business choice. Compromising on service and amenities should not be a factor. But it was.
Will I stay here again? Probably. Due to the location and convenience to my husband's office. Will I be happy about it? Probably not.
- Official Description (provided by the hotel):
- North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more less
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- Also Known As:
- The Palmer House Hilton Hotel Chicago
- Hilton Hotel Chicago
- Hilton Hotel Palmer
- Palmer House Chicago
- Chicago Palmer House Hilton
- Palmer House Hilton Chicago
- Palmer Hilton House
- Hilton Chicago
- Chicago Hilton