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“A lovely stay” 5 of 5 stars
Review of The Palmer House Hilton

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The Palmer House Hilton
4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)   |  
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August Sale: $109 - $229
Ranked #84 of 169 hotels in Chicago
Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“A lovely stay”
5 of 5 stars Reviewed December 28, 2012

The location is unbeatable for a night at the Symphony. Check-in was a breeze, the staff was friendly and the room was lovely. The executive floor amenities worked perfectly for us and as vegetarians we found a few options with the morning and evening service. Did not experience any noise problems, as a few others have mentioned. We will stay again.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Madison, Wisconsin
Top Contributor
118 reviews 118 reviews
62 hotel reviews
Reviews in 74 cities Reviews in 74 cities
107 helpful votes 107 helpful votes
4 of 5 stars Reviewed December 27, 2012

The hotel is in a great location in downtown Chicago - very close to everything. My room was very comfortable and clean.

I'd agree with the other post that the walls can be thin - I listened to my neighbor's phone call though I really didn't want to. I could hear the L on the 13th floor, but that didn't bother me.

One thing that did bother me was that there's no free wi-fi in the rooms unless you're a silver/gold member of Hilton Honors. I've stayed at budget places that had free wi-fi so this seemed very stingy for a Hilton. There is free wi-fi in the lobby if you want to go down there.

The lobby has a beautiful ceiling and many people come in just to look at it.

  • Stayed December 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Austin
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed December 27, 2012

We just visited the Palmer House for a wedding, and it was beautiful! The hotel was amazing! We had the nicest room, with two bathrooms, and a great view. I could just on and on about the room, and food at the hotel. However I want to just say how wonderful the staff was. Every one we met seemed very committed to their job and took pride in making sure we had the best experience we could. There was a mix up with the reservation and the manager (James) came and helped us out in such a nice way. He was very understanding and made every thing right for us. I can't wait to visit again. This is my new favorite place to go. In fact I will make this hotel a destination. Thank you Palmer House for a wonderful time in Chicago.

Room Tip: Higher floor because of the train noise.
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  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review, December 28, 2012
Dear Guest,

Thank you for sharing a review on the Palmer House. I’m delighted to hear you had a pleasant stay, and that the staff members were very helpful. We truly appreciate you taking the time to share your feedback, and we hope you will have an opportunity to visit again.

Happy Holidays,
Dardan Mehmeti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego,Ca
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 27, 2012

We stayed on the executive floors and our suite was impeccable. I was traveling with my two well behaved goldendoodles and my son over the Christmas holiday. The cocktail hour on the floor is very nice and allowed us to meet other guests in a more intimate environment. We stayed for a week and we knew many people by the time we left. Of course, our dogs help make us popular wherever we go. We were within walking distance to many shopping and holiday events. The staff is amazing and even walked our dogs for us when we weren't able to return to our room in a timely manner. We love this grand older place. It will make you fall in love with Chicago as a city. So nice to be able to stay in a historic building that maintains its grandeur. Oh, and the prices are very reasonable for such a grand hotel.

  • Stayed January 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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La Crosse, Wisconsin
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed December 26, 2012

Great stay in this beautiful Hilton property in downton Chicago. Executive floors are exemplar of the early 20th century service & hospitality. Built in 1871, rebuilt in1879 after the Chicago fire, $170,000 million renovation by Hilton in mid-1990s, the historic character and charm has been retained .The lobby ceiling painting completed by a famous French artist remains the most photographed hotel lobby in the world. I've visited here over the last 45 years, and the historic interior and excellent food & service maintains that of eloquent hotels of the early 1900 which has hosted several presidents and foreign dignitaries. A great traveling investment to stay here!

Room Tip: Upgrade to executive level for most charm
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review, December 27, 2012
Dear Guest,

Thank you for taking the time to share a review on the Palmer House—we truly appreciate your feedback. We hope you will have the opportunity to visit again.

Thank you,
Dardan Mehmeti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Celebration, Florida
Top Contributor
113 reviews 113 reviews
29 hotel reviews
Reviews in 20 cities Reviews in 20 cities
126 helpful votes 126 helpful votes
5 of 5 stars Reviewed December 26, 2012

I absolutely loved my stay during the festival of lights. The room was an interior king. Wallpapered and very neo classic. Quiet, I felt as though I was the only person on the 14th floor. The lobby was gorgeously decorated in gold and red for the holidays, and although it was packed, there were plenty of places to sit. There are also plugs/ outlets abound.
There was a large dining room and restaurants to eat at, it looked very nice. The bar in the lobby was also abuzz! On the street level there were places to grab a bite on the fly...
My only complaint would be the bellman. There were two of the lingering in the hall close to the bell stand and their language was terrible! To here a few "f" words as a tried to get past them... Ugh! I thought about saying something but really was in a rush.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Budapest
Contributor
17 reviews 17 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 24, 2012

This was my second stay at the Palmer House, I enjoyed spending a couple of days with my family in this wonderful town.
Rooms are a bit too small, beds very comfortable, definitely a great experience and a wish to come back soon.
The hotel didn't offer the services I am used to receiving, but I know my family enjoyed the stay and we all spent a wonderful time.
The only negative experience was the fact that I requested a bathrobe and they delivered to me a very cheap one instead of the standard Hilton robe.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Chicago
#40 Luxury Hotel in Chicago
#57 Family Hotel in Chicago
#67 Romantic Hotel in Chicago
#80 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Official Description (provided by the hotel):
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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