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“Excellent conference hotel” 5 of 5 stars
Review of The Palmer House Hilton

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The Palmer House Hilton
4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)   |  
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Ranked #85 of 168 hotels in Chicago
Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
8 hotel reviews
Reviews in 19 cities Reviews in 19 cities
42 helpful votes 42 helpful votes
“Excellent conference hotel”
5 of 5 stars Reviewed November 22, 2012

Attended a conference at the hotel and couldn't have asked for a better stay. Was upgraded to an executive room and it really makes a difference. Private elevators and great snacks during the day. Service was excellent and the location can't be beat. Great place to stay in Chicago.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Ridgetown
Top Contributor
248 reviews 248 reviews
51 hotel reviews
Reviews in 106 cities Reviews in 106 cities
122 helpful votes 122 helpful votes
5 of 5 stars Reviewed November 22, 2012

There may be better hotels in Chicago, although I haven't found one. There are some minor negatives like "no in-room coffee pots", "no in-room refridgerators", etc. Also, some rooms are fairly small. However, for sheer class and a sense of history, the Palmer House cannot be beat. What other Chicago hotel offers a 2.5 hour historical tour? Where else in the city can one find a lobby ceiling reminiscent of the Cistine Chapel? This hotel restored it's treasures, rather than destroying them. Wow!
For those of us who love the theatre, the hotel is very well-placed. There are five great theatres (with Broadway-class productions) within easy walking distance. The Art Institute of Chicago, with its great collection of impressionist masters is a very short stroll away. There are also a number of very good restaurants nearby.
For the more casual tourist, the Palmer House is a stop for the hop-on hop-off bus tour. This makes such things as Navy Pier, the Shed Aquarium, the Field Museum, the Museum of Science and Industry (with a real WWII German sub), etc. easily accessible.
The Magnificent Mile is a comfortable (if not short) walk but the more reasonable State Street shopping district is very close, as is the jewelry district.
This is not an inexpensive place to stay but it has location and class. Not a bad trade.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alexandria, Virginia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 22, 2012

This was my first time to Chicago where I lucked into staying at this amazing hotel I was able to upgrade to the executive floor where I surprised my sister (also her first time there) with a room with two queen sized beds and count them...two bathrooms. Was as decadent as I could imagine and since it included a very large continental breakfast, coffee, tea and soft drinks all day and a "high tea" from 5:00 to 7:00 which covered our dinner meals, we only had to buy our lunches while seeing the sights and shows around town. The hotel is lovely, historic, spacious rooms and definitely top notch.

Room Tip: If you can swing it, see about an upgrade to the executive level--well worth the extra cost. Rooms d...
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Alabama
Top Contributor
69 reviews 69 reviews
54 hotel reviews
Reviews in 40 cities Reviews in 40 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 22, 2012

A very good stay at Palmer House for a conferecne. It is very close to the M for a quick trip from O'Hare airport. I was recognised as a Hilton Gold member and given a king size room away from any noise in the hotel and access to Executive lounge. Although the hotel was busy with conferences during my stay, I never had trouble finding a seat in lounge area. Restaurant was good for a couple of meals. Well situated in town within ten minutes of Magnificent Mile. Good stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hagerstown, MD
Senior Reviewer
10 reviews 10 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed November 22, 2012

Everyone will tell you about the beautiful lobby. It certainly is. I had a suite, so I can't comment on a regular room. My suite was very nice and clean, beautifully decorated, two full baths. I found that every employee I dealt with in person was extremely nice. I had quite a different experience when I called the hotel a few times over the months leading up to my stay. Some of the oddities: common items found in even cheap hotels are not including in these rooms, not even in my pricey suite, like a coffee maker (!), microwave, pull out couch/bed, mini-fridge. You can request a coffee maker be brought to your room and it is complimentary. But a microwave, fridge, roll-away bed are all for an additional fee. No free wi-fi in your room either. Oddly, I had ordered the fridge when I made my reservation as instructed by the website, but when I checked in, they told me it came with my suite at no additional fee, so that was a bit of misinformation. I couldn't order the coffee maker ahead of time (one of the unpleasant phone calls I mentioned earlier) so I ordered it when I checked in. It didn't arrive that day or the next, so I had to call again and it finally came. I still have a hard time with these so-called "extras" needing to be ordered and paid for on top of the premium price already paid for these premium rooms at this premium hotel (and they warn you that there is no guarantee they will have the items available!) The hotel was packed when I was there... piles of people trying to get on the elevators, which are a bit slow. But that was just at certain peak times.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chicago, Illinois
1 review
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed November 21, 2012

I made a reservatiionon 11/12 for the Palmer House for 11/21. I never received an e-mail only a confirmation number. Big Mistake! My family and friends had a great weekend planned until I called to reconfirm my State St room view. Misha (front desk)told me that I have a reservation but not at her Hilton hotel. My res. is for the Michigan Ave hotel. She said that they had plenty of rooms at the Palmer House with double beds for $129. Not to worry. I paid $148. she said she could book me, but not cancel my res. at the other hilton hotel. I would have to cancel with them. Hopefully I wouldn't get charged a cancellation fee I was transfered to Sylvia (Director of Reservations) who just appologized and said they only had rooms at the Palmer House with one king bed. But I told her that I needed a room for 3 adults. They offered a role away bed and that they would lower the price to $134. How confusing since Misha said room rates for 3 were $129 and that they had plenty of rooms with two double beds. After waiting 1.5 hours for Sylvia to call back with info about a room with two double beds I called and spoke with Kelly Walsh (Assit Director) who just apologized and said Sylvia was working on it. It had already been two hours since I first found out that I didn't have reservations at the Palmer House with a State St View. Why would I request a State St view from the Michigan Hotel location. My holiday was ruined thanks to Hilton. I ask to be refunded without paying a penalty and Kelly Walsh said that she could not give me a cancelation number but that her name and word would be enough. So I ask why would anyone every stay at any of your hotels again? They couldn't find me a room yet they had rooms available. I book another Hotel.

Room Tip: Don't trust your reservation even if you have a confirmation number. All meaningless
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  • Stayed November 2012, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPalmerHouse, Manager at The Palmer House Hilton, responded to this review, November 23, 2012
Dear Guest,

I apologize for the inconvenience with booking your room, along with any confusion that occurred. Please feel free to contact me for any additional questions or concerns. We appreciate you taking the time to share your feedback. I hope you will give us the opportunity to make it right on your next visit.

Thank you,
Dardan Mehmeti
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manhattan KS
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 21, 2012

My mom and I stayed at the Palmer House in September and loved it! It is a beautiful hotel, in a great location. We took the train from the airport and had no problems and it was much cheaper than a taxi.
Some have complained that the rooms are too small. Yes, they are small but the hotel was built in the 1800's so one should probably expect that. I thought they were quite comfortable and since we weren't planning on spending all our time in our room, it did not matter. The beds are very comfortable and were wonderful after a day of walking and seeing Chicago.
I would definitely stay here again! I am a travel agent and would reccommend it to anyone.

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Chicago
#41 Luxury Hotel in Chicago
#55 Family Hotel in Chicago
#67 Romantic Hotel in Chicago
#83 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Official Description (provided by the hotel):
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
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Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

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