This was my first time to Chicago where I lucked into staying at this amazing hotel I was able to upgrade to the executive floor where I surprised my sister (also her first time there) with a room with two queen sized beds and count them...two bathrooms. Was as decadent as I could imagine and since it included a very large continental breakfast, coffee, tea and soft drinks all day and a "high tea" from 5:00 to 7:00 which covered our dinner meals, we only had to buy our lunches while seeing the sights and shows around town. The hotel is lovely, historic, spacious rooms and definitely top notch.

A very good stay at Palmer House for a conferecne. It is very close to the M for a quick trip from O'Hare airport. I was recognised as a Hilton Gold member and given a king size room away from any noise in the hotel and access to Executive lounge. Although the hotel was busy with conferences during my stay, I never had trouble finding a seat in lounge area. Restaurant was good for a couple of meals. Well situated in town within ten minutes of Magnificent Mile. Good stay.

Everyone will tell you about the beautiful lobby. It certainly is. I had a suite, so I can't comment on a regular room. My suite was very nice and clean, beautifully decorated, two full baths. I found that every employee I dealt with in person was extremely nice. I had quite a different experience when I called the hotel a few times over the months leading up to my stay. Some of the oddities: common items found in even cheap hotels are not including in these rooms, not even in my pricey suite, like a coffee maker (!), microwave, pull out couch/bed, mini-fridge. You can request a coffee maker be brought to your room and it is complimentary. But a microwave, fridge, roll-away bed are all for an additional fee. No free wi-fi in your room either. Oddly, I had ordered the fridge when I made my reservation as instructed by the website, but when I checked in, they told me it came with my suite at no additional fee, so that was a bit of misinformation. I couldn't order the coffee maker ahead of time (one of the unpleasant phone calls I mentioned earlier) so I ordered it when I checked in. It didn't arrive that day or the next, so I had to call again and it finally came. I still have a hard time with these so-called "extras" needing to be ordered and paid for on top of the premium price already paid for these premium rooms at this premium hotel (and they warn you that there is no guarantee they will have the items available!) The hotel was packed when I was there... piles of people trying to get on the elevators, which are a bit slow. But that was just at certain peak times.

I made a reservatiionon 11/12 for the Palmer House for 11/21. I never received an e-mail only a confirmation number. Big Mistake! My family and friends had a great weekend planned until I called to reconfirm my State St room view. Misha (front desk)told me that I have a reservation but not at her Hilton hotel. My res. is for the Michigan Ave hotel. She said that they had plenty of rooms at the Palmer House with double beds for $129. Not to worry. I paid $148. she said she could book me, but not cancel my res. at the other hilton hotel. I would have to cancel with them. Hopefully I wouldn't get charged a cancellation fee I was transfered to Sylvia (Director of Reservations) who just appologized and said they only had rooms at the Palmer House with one king bed. But I told her that I needed a room for 3 adults. They offered a role away bed and that they would lower the price to $134. How confusing since Misha said room rates for 3 were $129 and that they had plenty of rooms with two double beds. After waiting 1.5 hours for Sylvia to call back with info about a room with two double beds I called and spoke with Kelly Walsh (Assit Director) who just apologized and said Sylvia was working on it. It had already been two hours since I first found out that I didn't have reservations at the Palmer House with a State St View. Why would I request a State St view from the Michigan Hotel location. My holiday was ruined thanks to Hilton. I ask to be refunded without paying a penalty and Kelly Walsh said that she could not give me a cancelation number but that her name and word would be enough. So I ask why would anyone every stay at any of your hotels again? They couldn't find me a room yet they had rooms available. I book another Hotel.