We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Coolest hotel in chicago” 5 of 5 stars
Review of The Palmer House Hilton

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 13 more sites!
Save
You added The Palmer House Hilton to your Saves list
The Palmer House Hilton
4.0 of 5 Hotel   |   17 East Monroe Street, Box 75845, Chicago, IL 60603 (The Loop)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Offer
Cyber Offer - Save Now
Ranked #85 of 174 Hotels in Chicago
Dayton, Ohio
1 review
“Coolest hotel in chicago”
5 of 5 stars Reviewed August 13, 2011

The hotel was very cool and historic. The service was great and we recieved a free room upgrade.

  • Stayed May 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPalmerHouse, Employee of the Palmer House at The Palmer House Hilton, responded to this review, August 14, 2011
Dear Traveler,

Thank you for choosing to stay at the Palmer House. I’m glad to hear you enjoyed your stay and also received a free upgrade! Hopefully you’ll have the opportunity to visit again soon. Again thank you and we value your business.

Thanks again,
Dardan Mehmeti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,158 reviews from our community

Traveler rating
    1,881
    1,836
    830
    404
    207
See reviews for
855
1,299
339
1,743
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,061)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
5 of 5 stars Reviewed August 12, 2011 via mobile

Great trip wonderful hotel and service . As a diamond member I would have liked a quicker check in

  • Stayed August 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pennsylvania
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed August 12, 2011

It is in Excellent location.Staff is very helpful.I paid for the stay but got an upgrade due to Gold HH member.There are few shortcomings of the hotel is that room dining is very expensive.They have wired internet in the room but wireless internet is not available in the rooms and you have to request a wireless device.They have limited number of wireless devices and have not been able to get in 3-4 days stay at the hotel. Rooms are decent size but the beds are not comfortable.In our room we had large closet for suitcases but it smelled so bad that we put our suitcases outside.

Buffer Breakfast is excellent.

  • Stayed August 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Tx
Top Contributor
50 reviews 50 reviews
29 hotel reviews
Reviews in 31 cities Reviews in 31 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed August 12, 2011

Lobby is breathtaking and worth a visit on its own. Had meeting in the ballroom which was also interesting visually. My king bedroom was tiny and would never have fit two double beds. Bathroom very small. Virtually no sink counter space. It is expected you will store toiletries on shelves below sink. Felt like I was in Europe. Staff very friendly and was allowed to check in at noon and check out at 12:30 for no additional charge (I am Hilton silver level). Bed comfortable, linens good, but there was no conditioner with the complimentary toiletries.

I was traveling with my IPad. There is a high speed connection in the room for a fee. Could not get coverage on the IPad even with the 3G. Went to the lobby, still did not work. Went outside by the Bellman, could not get anything because of the L. Finally, went in Starbucks at ground level in building and did fine.

Location was very good only a short walk to the river.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Top Contributor
99 reviews 99 reviews
29 hotel reviews
Reviews in 36 cities Reviews in 36 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed August 10, 2011

I have stayed at the Palmer House a few times. The hotel has character, the main lobby is very beautiful, but then it falls off. The rooms are on the small side and it appears that they are renovating the rooms in a phased approach. The upgrades are not the best and the bathroom feels very cramped. Besides that the hotel is in a great spot with in the loop and very convenient to all the sites. This hotel is a work horse and gets the job done.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonPalmerHouse, Employee of the Palmer House at The Palmer House Hilton, responded to this review, August 11, 2011
Dear Traveler,

Thank you for choosing to stay at the Palmer House. The guest rooms vary in sizes and I apologize for the inconvenience you experienced with the size of your room. Again thank you and we value your review.

Thanks again,
Dardan Mehmeti
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 15 cities Reviews in 15 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed August 10, 2011

I was at this historic hotel for a 3 day business trip. After reading the hotel web-site I expected modern rooms situated within a historic hotel with old Chicago era flare. However, the recent renovation must have only included the bathroom sink, mirror and bed. The rest of the room was dated (like 1960's), pale green tiles, old looking carpet, black lacquer furniture and extremely small rooms (think European). I am a Hilton honors member and I was not acknowledged as such upon check in. Normally, I receive a bottle of water or free internet, not the case at this hotel.

During my second day, the fire alarm went off in my room. After I scrambled to get dressed and left, I realized it was only MY room. I went to the front desk to address the issue later that day and they laughed at me (after hearing my story) and told me not to worry about it. I was unsatisfied with this response and I called the desk back later and was transferred to security. This person was very hard to understand because of his heavy accent. He informed me that the fire alarm in my room had been replaced earlier in the day and the problem should be fixed. I wouldn't have mentioned this incident, if it weren't for the fact that no one came to my room or called when the alarm was going off or informed me that the faulty alarm was fixed. I had to initiate the requests. What if it was a real fire?

As I mentioned earlier, this hotel was a historic hotel. The lobby was beautiful with hand painted ceilings and gilded lights. Additionally, the conference rooms were ornately decorated and had huge chandeliers throughout. There were so many antique features in the hotel; it felt like you stepped back in time.

Overall, it was tolerable for a short business trip. However, if you are looking for luxury this may not be the place for you. The staff was not very helpful and some of them had heavy accents that made them difficult to understand.

  • Stayed August 2011, traveled on business
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Louis, Missouri
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed August 10, 2011

tiniest room we have ever stayed in. difficult for 2 people to pass each other to get around the bed. also rooms tired. elevators incredbily slow despite 3 banks of them divided by floors for (one would have thought) efficiency and quick response. poor staffing-at 4:30 Saturday afternoon, only 1 concierge on duty--very long lines at registration.
there was one highlight--pillows were amazing and in great supply.
this hotel is resting heavily on its former reputation as a chicago landmark hotel.

  • Stayed August 2011, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to The Palmer House Hilton? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Palmer House Hilton

Address: 17 East Monroe Street, Box 75845, Chicago, IL 60603
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#22 Spa Hotel in Chicago
#43 Luxury Hotel in Chicago
#55 Family Hotel in Chicago
#70 Romantic Hotel in Chicago
#76 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — The Palmer House Hilton 4*
Number of rooms: 1640
Official Description (provided by the hotel):
North America’s most established hotel, the Palmer House Hilton first opened its doors in 1871 and has remained the place to "see and be seen" in downtown Chicago. We continue evolving to serve you with the latest conveniences and comforts in meetings, accommodations and dining - a hip and historic blend of modern nuances and Chicago cultural significance. Whether you’re holding a gala in the famed Empire Room or an intimate gathering in one of our hospitality suites, your event is sure to be a success. Here, you’ll be the host in the Chicago hotel that’s been the venue of choice for celebrities, politicians, and royalty for more than a century.When you come to the Palmer House Hilton, you don’t just stay here. You live here—even if it’s only for a night. That’s why all of our guest rooms and suites have just the right touches to make you feel right at home. You’ll sleep well on our Hilton Serenity Dream bed featuring a plush top mattress and crisp linens, lathering up with Peter Thomas Roth bath products, perceptual service and a full host of amenities to keeping you connected – from flat screen HD televisions, wired and wireless high-speed internet to alarm clocks with auxiliary ports, you’ll find everything you need to rest easy. Lockwood Restaurant, your Farm to Fork, AAA 4 Diamond destination open for breakfast, lunch and dinner as well as afternoon tea. The Lobby Bar at Lockwood is a favorite for locals and travelers alike for craft beers and craft cocktails with Palmer House private reserves and labels. Potter’s is the hip spot to enjoy a retro mix of perfectly poured libations and delectable light fare while reminiscing about the hotel’s history. The hotel is walking distance to the Blue Line and the Orange Line “L” stations for quick transport to O’Hare International Airport and Midway Airport, respectively. The Palmer House Hilton is steps to all the action along State Street including Macy’s, Nordstrom Rack, American Apparel, H&M, Block 37 Mall and the Chicago Theatre. The hotel is also a short walk to The Art Institute, Joffrey Ballet, Cadillac Theatre, Jeweler’s Row, Millennium Park, John G. Shedd Aquarium, Field Museum and Adler Planetarium. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Booking.com, Cheap Tickets, Expedia, Hilton Hotels, BookIt.com, Hotels.com, HotelTravel.com, Priceline, Travelocity, getaroom.com, Agoda, Odigeo, TripOnline SA and Tingo so you can book your The Palmer House Hilton reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Palmer House Hilton Hotel Chicago
Hilton Hotel Chicago
Hilton Hotel Palmer
Palmer House Chicago
Chicago Palmer House Hilton
Palmer House Hilton Chicago
Palmer Hilton House
Hilton Chicago
Chicago Hilton

Owners: What's your side of the story?

If you own or manage The Palmer House Hilton, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.