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“Excellent location, fantastic staff” 5 of 5 stars
Review of Omni Chicago Hotel

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Omni Chicago Hotel
4.5 of 5 Hotel   |   676 North Michigan Ave, Chicago, IL 60611 (Near North Side)   |  
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Ranked #32 of 169 Hotels in Chicago
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
24 hotel reviews
Reviews in 22 cities Reviews in 22 cities
51 helpful votes 51 helpful votes
“Excellent location, fantastic staff”
5 of 5 stars Reviewed December 8, 2009

Location is superb for shopping, food, theatre, Art Institute, and other sights. Staff from the bell-hop to front desk to chambermaid are all excellent, friendly and courteous. All-suite rooms are tiny bit dated, but are clean and well-appointed, and bed comfortable. Noise was not a major issue, heard occassional talking in the corridor, like in every other hotel. Didn't eat at the 676 restaurant as there are many many places stones-throw away for breakfast/lunch/dinner/snack. I've been staying here every yr for the last 4yrs, each time for about one week, and look forwards to next stay.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, December 18, 2009
We really appreciate your feedback and are happy to hear you keep coming back when you visit Chicago. We look forward to seeing you next year. Please let us know if there is anything we can help with before your next visit.
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1,778 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Senior Contributor
26 reviews 26 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
93 helpful votes 93 helpful votes
5 of 5 stars Reviewed November 24, 2009

Our family just returned from a three night stay at the Omni. The Omni is a really nice suite-style hotel. The suite was very clean and simply decorated. Having the two rooms with actual doors that closed between the rooms was very handy. We never felt on top of one another. We went to the hotel restaurant, 676, which was great. All of the staff---front desk, bell staff, concierge, housekeeping just couldn't have been friendlier. Honestly, that was probably the nicest part of the hotel. I voted the value down a little bit, because the cost of valet parking was so high at $49/night. It's been a couple of years since we were in Chicago...but $49 seems pretty high. One thing that I would vote to change if anyone asked...add another kid-friendly channel (Disney Channel or Cartoon Disney) to the cable TV line-up. Sometimes Cartoon Network and Nickelodeon aren't very appealing to the younger kids. We love Chicago and the kids are already asking when we can go back. So much to do...so little time!

  • Stayed November 2009, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, December 15, 2009
We appreciate your feedback from your recent stay with us. We were named one of Travel & Leisure’s “2009 America’s Best Hotels for Families” and it’s good to hear another family had a great experience. We certainly will see if we can add more kid-friendly channels through our cable provider. We look forward to seeing you again next time you are in Chicago.
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London
Top Contributor
50 reviews 50 reviews
41 hotel reviews
Reviews in 35 cities Reviews in 35 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed November 22, 2009

Having enjoyed Omni stays in LA, Dallas and New Orleans it was an easy decision to book and get the Amex weekend-arrival rate for $150 per night. A reasonable deal in that useful place to base - the part of town on North Michigan where all the usual bland upscale stuff are the neighbours: Nordstrom and so on.

To enter the hotel you take an elevator from ground level to floor three where there is check-in. Right from the off it was the good Omni service thing: polite and friendly people who keep their individuality - they seem to select people for who they are rather than turn them into customer-fearing smiling robots. And I like that.

I asked for and got a slight upgrade to a corner room. Join their Select Guest programme and all this stuff is easy to sort out - and it also gets you free wifi and an item of clothing pressed for free as well as a daily bland morning juice (from concentrate) and a newspaper. Except the no-point-to-it-watered-juice it's all very useful.

The place is all suites. And the first impression of the room was good - clean, well-appointed (coffee/tea-maker, DVD player, two TVs, desk, sofa-bed, CD-playing alarm clock) but it felt like the bed was in the wrong place. And the ceiling felt low. I felt a bit like I was in a garage. A comfortable garage though. Nice fabrics, clean, comfortable bed, decent linens, all the usual stuff - marble bathroom and nice lighting throughout.

Anyway I got to like the suite with its separating doors between the 'bedroom' and study/sofa/mini-kitchen area as I was there for a week..

My only two reservations: firstly I could hear the conversation in neighbouring rooms absolutely clearly through the walls and adjoining doors. The way to fix that was to close all the doors to the bedroom and the noise levels were much better. Secondly the layout feels dated. Not the fabrics, but subtle things like the doors and the layout.

But then, hand in hand with the architectural layout being dated, the great thing is that the windows open. And to me that is a mega-bonus. The chance to clear out the room-cleaning chemicals as well as get a breeze was perfect. So you cannot have everything.

The Omni was perfect for my needs which was to be in the room quite a lot working on the laptop and heading out a lot by cab into different neighbourhoods in the day and evening.

And so the location is ideal (but then all the big ones there are ideal too) as it is half an hour south to Hyde Park and the Southside and all that and more or less equidistant to Lakeview to the bars and stuff like Kingston Mines, to the Theaters like Steppenwolf and all that.

I visited the gym on floor 5 twice. And like the rooms the place is just looking as if it is a tiny tiny bit tired and ready for renovation. It's nothing serious. There were enough running and cross-training machines for everyone while I was there and there are also a couple of balls, some freeweights.

I didn't use the pool or the restaurant but had room service dinner one evening which was an OK chicken casear salad. Nothing extraordinary.

Nearby you have deep-dish pizza restaurants (a lot of them) and I tried Giordano's and it was fine. There is also a Trader Joe's and a useful Whole Foods with buffet salads, pizza slices and other bits a few blocks away on the same street. And it's five minutes walk to the Hanckock building with it's fantastic view. And there's a Cheesecake Factory at the base of the same building so that's a bonus of sorts.

  • Stayed November 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, December 15, 2009
We appreciate your review of the hotel. We’re glad you enjoyed the service, but we’re sorry to hear you didn’t enjoy the room layout. The windows opening is a plus as many of the hotels on the avenue do not have that option. We are updating the property as time and occupancy allow. In the meantime we hope you will consider staying with us on your next trip to Chicago. If there is anything we can do to make you more comfortable during your stay please let us know. And thanks for choosing to stay with us in L.A., Dallas and New Orleans.
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Sonoma County, CA
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 12, 2009

We spent 4 nights at the Omni to celebrate my mother's birthday. We were traveling with our 2 year old & chose the Omni for it's family friendly reputation. We were very pleased. We got a great rate through the hotel's own website--less than $200/night for a primo Gold Coast location.
Here's a point by point: Cleanliness--no problem here. The rooms were neat, clean & stocked with abundant linens & delightful bath salts (nice if you're a bath salt type).
Location: Fantastic! About 1 mile to Millenium Park. We had beautiful weather & walked a lot.
Rooms: The rooms are all suites, which is great if you have a toddler in a crib. Would have given a 5th star, but from our corner room on the 25th floor, we could hear the service elevator all night. We didn't notify the staff, so I really have no right to complain, but next time I'll request a room away from the elevators.
Service: The Omni's real strength is the staff. Everyone we interacted with was warm, friendly, professional & dedicated. The concierge, Amiri, proved to be an invaluable resource for us Chicago newbies. The restaurant staff were professional and very knowledgeable about their products. Everyone doted on our two year old son & the Omni Kids gift pack (plastic toys) kept him well entertained. A woman in the lobby greeted my husband with a bottle of water when he returned from a morning run.
I gave 5 stars because the staff was excellent, but not perfect. Cake and champagne the concierge graciously arranged for my mother was sent to our room instead (oops!). The front desk had me sign a form for a "fit kit" that was apparently delivered to my room & for which I would be charged $160 if I didn't return it. It turned out that it was never delivered. This situation was immediately and easily resolved with 1 phone call.
Value: We felt we got a great deal. My mother & her husband were very happy & comfortable in their room. We loved having the restaurant, with it's variety of excellent, well-prepared fare right downstairs. We joined the "select guest" program & had complimentary "good" coffee delivered to our rooms in the morning (The Wolfgang Puck coffee pods provided in the room are swill). The "select guest" is well worth joining (free!) if you want to use Wi-Fi ($9.95/day if you aren't a member, free if you are) or have good beverages to wake up to.
The Omni was a great "home base" for our museum trips. We aren't really shoppers, but if we were, the Omni would be located in paradise. Happily recommend it for family getaways.

  • Stayed November 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, November 13, 2009
Thanks for choosing to stay with us for your mother’s birthday. We’re glad the size of the suites made for a comfortable stay. Amiri is a native Chicagoan so he can definitely help you find just what you are looking for. We’re sorry about delivering the cake to wrong room and the fit kit. And if the elevators are a little noisy please don’t hesitate to ask for a room change. We will do everything we can to make you as comfortable as possible. We hope you will join us again next time you are in Chicago.
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Minnesota
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 30, 2009

Great location and great value. The lobby and common areas are very nice. I had a deluxe room which was excellent. The bedding was terrific and the room had every amenity I would want. The front desk staff was decent but not great. The bell staff was wonderful--polite, efficient and helpful! The room service was some of the best I have experienced.

  • Stayed October 2009, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, November 9, 2009
Thank you for writing a review of the hotel. We’re glad you were impressed with the value and location. We’re proud to be another hotel that you “dig.” We hope you had a safe trip back to Minnesota and that you will visit us again soon.
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Milton, Wisconsin
1 review
5 of 5 stars Reviewed October 19, 2009

This hotel is absolutely beautiful! They even upgraded upon arrival! Loved the wetbar and snacks in the suite! I will definitely be staying here again!

  • Stayed May 2007, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, December 2, 2009
We look forward to seeing you again. Thanks for the compliments on the suite. Safe travels.
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Alexandria
Top Contributor
97 reviews 97 reviews
41 hotel reviews
Reviews in 50 cities Reviews in 50 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed October 18, 2009

Just like the other OMNI's I've stayed at - NY and LA - the Omni Chicago is top notch! The staff was wonderful, and the room was awesome. Very spacious, clean, and comfortable. Plus, I can't say enough about the OMNI pref guest program. Even the restaurant wasn't bad. Plus, the location can't be beat. It's within walking distance of everything!

  • Stayed September 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review, November 9, 2009
Thanks for taking the time to write a review of the hotel. We’re so glad you enjoyed your stay and appreciate choosing to stay with us in New York and Los Angeles too. We hope you’ll come back and visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Chicago Hotel

Address: 676 North Michigan Ave, Chicago, IL 60611
Phone Number:
Location: United States > Illinois > Chicago > Near North Side
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Business Hotel in Chicago
#21 Luxury Hotel in Chicago
#25 Romantic Hotel in Chicago
#30 Family Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Omni Chicago Hotel 4.5*
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Also Known As:
Omni Chicago

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