We stayed for 5 days, having booked through Expedia, and managed to find a good deal. Overall, I thought this was a thoroughly nice hotel, with some of the nicest staff I have ever encountered throughout all my travels! Everyone was delightful and eager to help. We particularly liked the staff in the reception area who were happy to help us with all our enquiries and bookings. Checking in and out was rapid, and our room was spotless and well equipped with a lovely, comfortable bed. I had signed up for the Select Guest system on booking, but unfortunately, it hadn't registered with the booking. I had, therefore, requested a high floor, in a quiet room away from lifts. We were given a room on a low floor, directly overlooking building works and next to the lift. The drilling started at 8am! I requested a move and we were allocated another room on the same floor - the noise was better but still audible at the low level, but I assume the hotel was busy. I would think that the noise would be a problem for most guests and it is such a shame. We had breakfast once in the dining room and it was very pleasant but incredibly expensive. Drinks in the bar were a similar mortgage, but with a really nice view. The swimming pool was pleasant and clean, if a little soulless. We didn't use the gym but it looked fine. There are restaurants very near. It was our first visit to Giordano's - if you are novices too, only order a small stuffed crust pizza for two - I wanted more but nearly expired when I saw it!! We went to see a Bull's game which was amazing, went on an Architectural boat tour, booked at the hotel which we really enjoyed, and had cocktails in the Signature Bar of the Hancock Tower - a wonderful experience and well worth the cost. Overall, we really enjoyed our visit and would go again when the building work next door is complete (but they are just laying foundations...). The hotel's huge strength is its staff - nothing was too much trouble and I was enormously touched and impressed with each of them - we're not used to people caring in England so much. Thank you for having us.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to write a review of the hotel. We are always curious to know what our international guests think of the hotel and our staff, and it’s great to hear you had such a pleasant stay. It sounds like you were able to enjoy some iconic Chicago sites and pizza at Giordano’s. You’re right. Just a piece or two of their deep dish is quite filling. While we do have construction going on next door, the majority of the demolition has been completed which was causing the most noise. We are sorry about the noise levels. It should be considerably less noisy now going forward. We hope you will stay with us again next time you come to Chicago. Safe travels.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.