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Omni Chicago Hotel: Traveler Reviews

4.5 of 5
676 North Michigan Ave, Chicago, IL 60611 (Near North Side)
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Omni Chicago Hotel
Ranked #34 of 164 hotels in Chicago
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882 reviews from our community

Traveler rating
    466
    297
    72
    27
    20
See reviews for
Families
226
 
Couples
282
 
Solo
50
 
Business
152
 
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Aiken, South Carolina
Top Contributor
56 reviews 56 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
“Great Staff & Location”
4 of 5 stars Reviewed December 27, 2012

The hotel's staff is comparable to "Ritz Quality" when it comes to customer service. The location is right in the heart of the "Magnificent Mile". The 676 restaurant serves an excellent morning buffet and lunch/dinner menus feature creative and nicely prepared meals. Our only suggestions for improvement: (1) carpet in our 24th floor room was in need of future replacement and (2) we ordered extra pillows but they never appeared.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
January 15, 2013
Aside from not delivering the extra pillows, we appreciate the great comments on our staff. We'll pass them along to our housekeeping team. We will be renovating in the near future and replacing our carpet.
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Elgin, Illinois
2 reviews
“Fantastic”
5 of 5 stars Reviewed December 27, 2012 via mobile

The prime location and top notch service make this hotel a fantastic stay. We celebrated our wedding anniversary with an overnight stay. The concierge recommended the back room jazz club with comp. tickets for a great night of music. A shout out to Jennifer Avellana for the wonderful gift of delicious chocolate cake and a bottle of champagne! The room was comfortable with all the niceties that make this place a wonderful stay.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
January 15, 2013
Congratulations on your wedding anniversary! We're so glad you chose to stay with us to celebrate. We'll be sure to let Jennifer know that she made your stay even more special.
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1 review
“Excellent Hotel, Great Location, Wonderful Service”
5 of 5 stars Reviewed December 27, 2012 via mobile

Firstly, big thank you to Amiri the superb concierge at Omni who made our first trip to Chicago so great. This hotel has excellent staff, it is clean, perfectly located. If I could say anything negative it would only be to say get the same mattresses as Omni LA has as they were more comfortable however it was a great experience. Great fitness facilities also.

Stayed December 2012, traveled as a couple
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Omni_Manager, Manager at Omni Chicago Hotel, responded to this review
January 15, 2013
We'll make sure to let Amiri know you appreciated his help during your stay. As far as mattresses are concerned, we're in the planning stages of our renovation, and we'll be upgrading them very soon.
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Chicago, Illinois
Top Contributor
69 reviews 69 reviews
10 hotel reviews
Reviews in 22 cities Reviews in 22 cities
13 helpful votes 13 helpful votes
“Loved It!!!!”
5 of 5 stars Reviewed December 24, 2012

I stayed here for a shopping weekend, and had such a great experience. Everyone who works there was very nice, and the location is great for some mag mile shopping! I arrived early, and the room was all ready for us to check in. I will be back again!!!

Room Tip: Ask about what view your getting before you book the room
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Has become a tradion”
5 of 5 stars Reviewed December 23, 2012

We enjoy the holidays on the Mag Mile every year. One of the reasons is the Omni Chicago Hotel. The hotel is emaculate, classy and affordable. The staff is very friendly and always ready to help. The valet service was very convienent and usually can be part of the weekend package. The rooms are very clean, spacious and comfortable. We love the fact we can walk right power shop, return to the room and then get back out for a bite to eat within an hour.

Room Tip: Try to get a room facing michigan during December
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  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Omni Chicago Hotel

Also Known As:
Omni Chicago
Omni Hotel
Chicago Omni
Address: 676 North Michigan Ave, Chicago, IL 60611
Phone Number:
Region: United States > Illinois > Chicago > Near North Side
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Luxury Hotels in Chicago
#30 Business Hotels in Chicago
#44 Family Hotels in Chicago
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Reservation Options:
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Omni Chicago Hotel
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