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“Hopefully Gwen's brilliant smile is how you start off here...” 4 of 5 stars
Review of Hotel Monaco Chicago - a Kimpton Hotel

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Hotel Monaco Chicago - a Kimpton Hotel
4.0 of 5 Hotel   |   225 N Wabash, Chicago, IL 60601 (The Loop)   |  
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Ranked #13 of 176 Hotels in Chicago
Certificate of Excellence 2014
GreenLeadersSilver level
Boston, Massachusetts
Top Contributor
68 reviews 68 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
57 helpful votes 57 helpful votes
“Hopefully Gwen's brilliant smile is how you start off here...”
4 of 5 stars Reviewed July 22, 2014

You are in for a rare treat here excellent personal service, we arrived early at 11am & would have been ok hold off until 3pm but not only did she have a room ready but as it was our first time there we were given one of few rooms overlooking the Corn Cobs & rivers with the window seats you read in other reviews (that is the way to get a newbie back time after time). Its going to be a great 5 days.
Be warned that these room with a view are in full ears distance from the L, so if you are a sensitive sleeper this may not be for you, the L starts squeaking on those tracks early.
It is a well decorated Parisian boudoir inspiration, bed was comfy, & as I prefer in any hotel the comforter was covered in a double sheet. My only complaint are the pillows they are just not comfortable at all both the BF & I were up several times re-fluffing them if your better half snores brace yourself.
Also be warned this is a VERY pet friendly hotel so you if you are opposed to that or allergic this might not be the hotel for you.
There is a nightly wine reception, it was a great way to cool off & get inspired before venturing out for dinner.
I will review the restaurant on it own, but make sure to go there try what I call the "Ethereal Eggs" or their take on devil eggs & I would suggest ordering the SWK burger & taking it upstairs putting on your robe provided & going at it. It is absolutely in the top 3 burgers Ive had in my life, but you will moan, groan & your eyes will roll into the back of your head (if you cook it no more than medium rare) so I suggest making this a private moment. If you are traveling alone this is the perfect place to go .... look for my extended review.
We will be back here, this is certainly a gem among all the hotels in the area

Room Tip: some rooms are within ear shot of L squeaking by. AC takes a while to cool the entire room (leave on...
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  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 31, 2014
Dear Sasha G -

Wow. Your review basically left us speechless...and that's pretty hard to do. We've never had our burger described quite so well! Gwen is an absolute gem, and we are so very lucky to have her as part of our family. We absolutely look forward to seeing you again - very soon!

Cheers,

Marco Scherer
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1,722 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (499)
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English first
Santa Cruz, California
Senior Contributor
38 reviews 38 reviews
21 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed July 22, 2014

I spent 4 nights at the Monaco in room 815, a very spacious room offering a view of Chicago's impressive skyline and 2 "meditation nooks." One (pictured) is as big as a double bed. If my children had been traveling with me, they most certainly would have played in the nooks and probably slept in them. Room 815 also has 2 double beds. The one I slept in was very comfortable. The hotel is in an excellent location: it's 2 blocks from the L and about a 10-minute walk to Millennium Park and the Art Institute. I walked to Intelligentsia Coffee on Randolph every morning and enjoyed more leisurely walks to Navy Pier and the shops on the Near North Side. The food at South Water Kitchen, the restaurant next door to the hotel, was also quite good. I have only 2 complaints about the Monaco. First, the staff had a hard time splitting our hotel bill in half and providing my traveling companion and me with 2 separate receipts with each of our names on them. We were assured that this could be done without any difficulty when we booked the room and again when we checked in, then we had to ask twice for 2 separate receipts. One clerk insisted that the hotel could not provide them, but another one managed to figure out how to do so. Secondly, the hotel could use soundproof windows. Chicago is a loud, vibrant city and even 8 floors up, we could hear car horns and radios, police sirens, and the L rumbling along late into the night and early in the morning. This is more of a quibble than a complaint, but comparable hotels in comparable cities offer rooms that are as quiet as a tomb.

Room Tip: Room 815 has 2 "meditation nooks," one of which could easily serve as a bed.
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 31, 2014
Dear CatPorter -

Thank you for your lovely, detailed review of your recent stay at the Monaco Chicago. We're happy to hear that our location afforded you the ability to walk many places, and that your stay was comfortable & enjoyable. Unfortunately, in a building of our age in our location, some city noise is inevitable, but we hope it didn't impede upon too much of your resting time! We hope that you'll come see us again soon on your next Chicago visit!

Cheers,

Marco Scherer
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Paradise Valley
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 18 cities Reviews in 18 cities
36 helpful votes 36 helpful votes
5 of 5 stars Reviewed July 22, 2014

My mother had recently been discharged from the hospital and we needed some economical rest and relaxation. The Monaco provided just that....it is conveniently located within walking distance to restaurants, shopping, drugstores, and mass transit! The front desk staff were fantastic...very accommodating to our situation! We loved the bay window where we could sit and enjoy the river view. I would stay here again on business or pleasure.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 31, 2014
Hi AZoutdoors -

First & foremost, we're glad to hear that the family is on the mend, and happy you chose us as your relaxation destination. Our location does make it impossible not to enjoy everything Chicago has to offer, and we're glad you did. Come see us again soon!

Sincerely,

Marco Scherer
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Kirkwood, Missouri
Senior Contributor
40 reviews 40 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed July 22, 2014

I have loved every Kimpton I've stayed in and the Hotel Monaco is no exception.
It's in a great location, friendly and helpful staff, wine hour!! and just a really fun hotel overall.
I can't wait to go back!

Room Tip: The river view rooms really are worth the money - big window seats and a great view!!
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  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 31, 2014
Dear PSS4444 -

Thank you for your great review of the Monaco Chicago. We're glad you got a chance to enjoy these river views, and that the staff took care of you suring your stay. We look forward to seeing you again soon!

Sincerely,

Marco Scherer
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Denver, Colorado
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 22, 2014

I love Kimpton Hotels! The location of this one is fantastic and the room was beautiful, the staff was friendly & helpful and the restaurant downstairs was great too! Overall a great experience & I wouldn't change a thing…thank you for a wonderful stay!!

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 31, 2014
Dear tjw1974 -

Thank you for your lovely review of your recent stay at the Monaco Chicago!
We're so glad that our staff took good care of your ladies during your stay, and we look forward to hosting you again soon!

Sincerely,

Marco Scherer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
44 reviews 44 reviews
32 hotel reviews
Reviews in 33 cities Reviews in 33 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 21, 2014

Simply put, this hotel is fine. It's in a good location - close to transit, Millennium Park, restaurants, etc. The amenities are decent, and the room is clean and a good size. My only complaints with the room are that the bed was very uncomfortable, sagging terribly in the middle, and the shower made an awful squealing sound. The restaurant is fine, and the wine hour is enjoyable.

But it's just fine, and Kimpton's are usually better than fine. At check in we weren't given a rundown of the amenities - not even a mention that they had a fitness centre. The doorman never recognized us, even though we were there for ten days. Front desk staff never looked up or made eye contact unless we were standing directly in front of them. The person staffing the wine hour spent most of the time texting on her phone rather than engaging with guests. We ran out of both hotel-supplied soap and qtips, which were not replaced by housekeeping. There was no turndown service. On check out we noticed we had been charged for three nights of parking, though we didn't have a car; the charge was reversed when we brought it to their attention. None of these things are a big deal, and if I was staying at a big business-type hotel like a Hilton or Marriott I would say it's par for the course, but Kimpton usually does the "personal touch" really well, and this place just didn't. I acknowledge the hotel was full while we were there, and there seemed to be quite a few conference groups who took over the hotel bar and the wine hour on a few occasions. As a leisure traveller I didn't feel as though I was particularly valued.

We have stayed in Kimptons from Seattle to Miami and many places in between, and this is the first one I would not go back to. I might try a different Kimpton in Chicago, or maybe something north of the river closer to more restaurants. Hotel Monaco Chicago is not bad, it's just average. I just had higher expectations.

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 22, 2014
Dear BC-Westcoaster -

Well, I would like to begin by thanking you for your honest feedback of your experience. You must understand, especially after reading all of our other reviews, why I am quite surprised to hear of your experience. Our staff is typically known for their ability to quickly connect with our guests, and hardly ever do we hear feedback like this. That being said, I will make sure to share this experience with all of our teams in hopes that they will not miss a beat in their future interactions and make sure that we are consistently providing the Kimpton service this hotel is known for. I do hope that you will continue to enjoy Kimpton properties in the future, and should you choose to return to Chicago, please do not hesitate to reach out to me directly.

Most Sincerely,

Marco Scherer
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N/A
Senior Contributor
48 reviews 48 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed July 21, 2014

booked here fr a mtg,, dreaded it as i ws sure it was low bidder,It wasnt!! it was perfect in every way,, rooms lovely gym nice too hamburger in restaurant my fav burger ever,, and then the STAFF!!!! never ever such a cadre of help, smiles, ideas,,loved em all esp David Ericka x2 Dana ,Foster(promoted by now ) and smiling lovely bellman Jonathan and doorman Antonio... i loved the hotel AND it had location location location!! my trip was a winner, thx Monaco!

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, July 22, 2014
Dear susanrose2374 -

We're so glad that we left you feeling far from dreadful! You're right, our rooms are lovely, and the gym too, Chef Roger's burger is ahhh-mazing, but the best part you nailed - our staff! I'll make sure to pass your kudos on to David, Dana, Foster, Jonathan, Antonio, and Ericka x 2 :)

We hope this means we'll see you again soon???

Sincerely,

Marco Scherer
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Chicago - a Kimpton Hotel

Address: 225 N Wabash, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#10 Green Hotel in Chicago
#11 Business Hotel in Chicago
#11 Family Hotel in Chicago
#13 Luxury Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Monaco Chicago - a Kimpton Hotel 4*
Number of rooms: 192
Official Description (provided by the hotel):
Enjoy pure sensory indulgence at the Hotel Monaco Chicago. Nestled in the heart of downtown Chicago, this luxury hotel was named one of The Travel Channel's top 40 hotels in the country. Located on the Magnificent Mile, the hotel overlooks the Chicago River and is within steps of the city's favorite destinations. This dynamic location is matched by exceptional service, exquisite amenities, stylish décor and the adjacent South Water Kitchen, creating a luxuriously rewarding experience. ... more   less 
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Also Known As:
Hotel Monaco Chicago Kimpton

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