My fiance and I spent a week in Chicago for his birthday, and after reading a number of reviews on Tripadvisor, we selected Hotel Monaco. From the very first moment we arrived, we were catered to. The man at the door, Antonio, was friendly and courteous and KNOWLEDGEABLE. He understood our frayed nerves after six hours of holiday/rush hour driving. He took our bags, parked our car, and pointed us to the wine reception in the lobby. After unpacking, he directed us to a MAGNIFICENT, yet unknown restaurant that was the opposite of a tourist trap. We tried to tip him, but he said it was his job and that he loves doing it. Every time we saw him, he had something helpful to say. Next was Dana at the front desk. She greeted us with a warm demeanor and checked us in promptly. There was a delicious snack left in the room with compliments for my fiance's birthday, which was a nice personal touch, and Dana gave us excellent directions and some good suggestions for night life. The room? Sparkling clean and the view was breathtaking. The bed was comfortable and the towels were soft and fluffy. We almost didn't want to leave that night because we were so tired. The walls were quiet, the curtains blocked out all lights, and there was virtually no street noise--a light sleeper's dream.The next day, housekeeping cleaned the room to sparkling again, and they left us a personal note and birthday greetings. Like I said, the attention to detail in every aspect of the visit was shocking, especially in a time in which businesses seem to be cutting corners. Every time we came back to the hotel, we were personally greeted. Check out was similarly fast and friendly with Gwen, and my bill was accurate and easy to read. I have stayed in hotels from California to New York, and this is honestly the nicest, cleanest, and friendliest. We actually are coming back in August simply for a chance at another mini-vacation...just because of the experience. In fact, as soon as I am finished here, I am going to write a letter to the corporate office to let them know.