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“Nice stay June 14-16. 2014” 4 of 5 stars
Review of Hotel Monaco Chicago - a Kimpton Hotel

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Hotel Monaco Chicago - a Kimpton Hotel
4.0 of 5 Hotel   |   225 N Wabash, Chicago, IL 60601 (The Loop)   |  
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Ranked #11 of 174 Hotels in Chicago
GreenLeadersSilver level
Michigan
Senior Contributor
28 reviews 28 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
25 helpful votes 25 helpful votes
“Nice stay June 14-16. 2014”
4 of 5 stars Reviewed June 15, 2014

We are staying at the Monaco as I write this.
Pros,

Hotel is clean and good location. Staff is friendly and helpful. In room air an heat always a plus.

Cons,
Towles are a little worn, the window seat allows for quite a view however unless you're 18 you can't jump up to it. Check in was smooth and room was ready on early arrival. However now I see there is a upgrade for $20 dollars which I would have taken had It been offered. There is a 10 coupon for the bar or mini bar that we didn't receive either. Chair in the room is very uncomfortable. I also don't find the bed that comfy but that is a personal choice.
We did not eat at the restaurant but there are lots of good choices around. I doubt we would return there are other nicer hotels in the area for about the same price. I am bathroom snob and this bathroom is nice, clean good showerl, but nothing special.

Room Tip: The riverview has a nice view
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  • Stayed June 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Wallybeary,

Thank you for taking the time and leaving us a review while still being in the hotel. I'm sorry to hear about the towels in your room appearing worn out. I have addressed this with our housekeeping manager to ensure that we are inspecting all of our towels and replacing as necessary. The $10 coupon is only available for our Kimpton InTouch members as a form of welcome amenity. It's free to join and you also get complimentary WiFi at all of our hotels. I hope you get to check us out again!

Cheers,

Marco Scherer
General Manager
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1,634 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (460)
Date | Rating
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English first
Huntsville, Alabama
Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed June 10, 2014

Stayed an extra day after a business trip and booked a room to meet up with my college roomie. The room was so fun with awesome view, it snowed, we shopped, we ate and drank within walking distance at great places. Staff was super friendly and helpful. We will definitely be back and also try out other Kimpton Hotels whenever available in my travels.

Room Tip: Go high and get a great view
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  • Stayed December 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Kate M,

So happy to hear that you got to have an enjoyable snowy stay with us! Looking forward to having you as our guest again!


Cheers,

Marco Scherer
General Manager
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Edinburgh, United Kingdom
Top Contributor
132 reviews 132 reviews
29 hotel reviews
Reviews in 49 cities Reviews in 49 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 8, 2014 via mobile

The hotel is in a great location, making it easy to walk to all of the main attractions as well the shopping on Magnificent Mile. The hotel staff were all friendly and helpful and we particularly liked the window seat in the room which allowed you to enjoy the view.

Stayed May 2014, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Scotchick2,

Thank you for leaving us a review and I'm happy to see that you had an enjoyable stay with us. We look forward to having you stay with us again and doing more shopping at the Magnificent Mile!


Cheers,

Marco Scherer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NEW HOPE
Senior Contributor
28 reviews 28 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed June 7, 2014

The Monaco is a moderate sized boutique hotel. Everyone on the staff we encountered was not only helpful but friendly. They seemed genuinely interested in our stay in Chicago. The room was good sized, the bed was extremely comfortable. We had a refrigerator, a safe and other amenities that contribute to a good stay. Our favorite feature in the room was a large day bed arrangement in the bowed window. From that vantage point you could see the river and other sites while reading or relaxing. We found the hotel convenient to the things we enjoy in the heart of Chicago including theater and restaurants.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Robert,

Glad to see that you got to enjoyed our nice window seats overlooking Chicago! I completely agree that our location is one of the most centralized in the city as everything is just steps from our doors.


Cheers,

Marco Scherer
General Manager
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Washington, D.C.
Top Contributor
57 reviews 57 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed June 6, 2014

First off, this hotel is located perfectly. We could walk to most tourist destinations with a 5 year old in tow.

The hotel itself appears newly renovated in the Kimpton style. It was beautiful and well designed, the rooms were updated and well appointed.

The experience started with an extremely outgoing front desk staff who checked me in 5 hours early. She saw that I had requested a high floor, quiet room and gave me exactly that. A room on the highest floor, off the main hallway, with a window facing a large brick wall. Usually, I like a view, but I have to say it was perfect for this trip since I only spent 10 hours a night, most of which I was asleep in the room.

I called down for room service with limited time before my next appointment. 45 minutes later a friendly staff from room service called to apologize they had forgotten my order and asked me to order anything I would like, complimentary. I just re-ordered my oatmeal which was brought up in 10 minutes or less.

Housekeeping here was fantastic. The room was immaculate and all the toiletries and amenities were stocked fully each time they cleaned.

The only caveat at this hotel is the restaurant. I had room service 3 times for breakfast and ate at the restaurant once. The restaurant itself is well decorated with fast and friendly service. The food was mediocre at best. And you may think that's fine because it's hotel food, but Kimpton's traditionally have much better food. Our table ordered various dishes and no one really enjoyed any of it. One day room service sent up a steak and eggs where the steak tasted like someone burned it horribly and told me they absolutely do not have any kind of steak sauce. Another day they sent up poached eggs that were poached too long they could've easily passed for hard boiled.

All of the service was friendly and fantastic. The only strange occurrence we kept having was with the doorman/bellhop. 9 out of 10 of the times we returned to the hotel via car, he would not come to help open the door of our car. I found this very strange since most of the time, he was just staring at us, or staring off into the distance. Also, we had to call our own taxi's for the most part. I've never had this problem at a Kimpton so I though it was worth mentioning it.

My cousins joined me on this trip. Neither of them have ever stayed at a Kimpton but thoroughly enjoyed their stay.

I need to stop saying "THIS is my favorite Kimpton" at each new Kimpton I visit. But so far, THIS is my favorite Kimpton.

Thanks for the great stay!

Room Tip: Tell them exactly what kind of room you are looking for before you arrive and they will try their ha...
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  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Travellotus,

Thank you so much for leaving a nice review on Tripadvisor. I'm happy to see that our staff was friendly and was able to take good care of you and we were able to become your favorite Kimpton Restaurant.

I have shared your comments about the restaurant with the restaurant's General Manager and Chef as they are always striving for excellence with service and food quality.

Cheers,
Marco Scherer
General Manager
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London, United Kingdom
Top Contributor
146 reviews 146 reviews
41 hotel reviews
Reviews in 32 cities Reviews in 32 cities
142 helpful votes 142 helpful votes
5 of 5 stars Reviewed June 6, 2014

The hotel is in a great location for exploring the centre of Chicago and positioned in the Loop. The hotel is a short walk from Clark/Lake giving a direct route from the airport using the Blue Line and then about walk of about 5 minute (4 blocks). The hotel was to the high standard that we expect from a Kimpton Hotel (although not a quirky as some of their West Coast Hotels). The rooms were a good size with a window seat overlooking the Chicago River, it was a great spot to people watch. With this as our based we happily used the public transport to get to Wrigley Field, US Cellular Field, John Shedd Aquarium, the Magnificent Mile, The John Hancock Tower & Navy Pier.

Room Tip: Make sure you get a room with a window seat
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  • Stayed May 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Thank you for leaving us a nice review! We are definitely located in a very nice location, and in the middle of everything Chicago has to offer. How great was the feeling of sitting on the window seat and overlooking Chicago? It's one of the best!


Cheers,
Marco Scherer
General Manager
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Omaha, Nebraska
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed June 5, 2014

Took my almost 7 year old daughter for a few days in the windy city. Was able to check in a bit early and had a spectacular room on 14th floor. Service was great, including the nightly wine reception which featured a small bite from the South Water Kitchen restaurant next door. This hotel is really in the heart of it all - we walked to Millennium Park, Water Tower Place, even the Navy Pier. Everything is within about 1 mile or so, which was just perfect for us. Would definitely return.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, June 16, 2014
Huskerjz,

So happy to hear that your time with your daughter went so well. Trips like these, is what makes life truly special! I hope you get to come back with your family and enjoy everything Chicago has to offer. We even lend out nice bikes, so you can take a ride up and down the lake.


Cheers,
Marco Scherer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Monaco Chicago - a Kimpton Hotel

Address: 225 N Wabash, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#10 Green Hotel in Chicago
#10 Family Hotel in Chicago
#11 Luxury Hotel in Chicago
#11 Business Hotel in Chicago
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Monaco Chicago - a Kimpton Hotel 4*
Number of rooms: 192
Official Description (provided by the hotel):
Enjoy pure sensory indulgence at the Hotel Monaco Chicago. Nestled in the heart of downtown Chicago, this luxury hotel was named one of The Travel Channel's top 40 hotels in the country. Located on the Magnificent Mile, the hotel overlooks the Chicago River and is within steps of the city's favorite destinations. This dynamic location is matched by exceptional service, exquisite amenities, stylish décor and the adjacent South Water Kitchen, creating a luxuriously rewarding experience. ... more   less 
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Also Known As:
Hotel Monaco Chicago Kimpton

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