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“Pure pleasure” 5 of 5 stars
Review of Hotel Monaco Chicago - a Kimpton Hotel

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Hotel Monaco Chicago - a Kimpton Hotel
4.0 of 5 Hotel   |   225 N Wabash, Chicago, IL 60601 (The Loop)   |  
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Chicago Summer Package
Ranked #11 of 168 hotels in Chicago
GreenLeadersSilver level
Overijse, Belgium
Senior Contributor
36 reviews 36 reviews
4 hotel reviews
Reviews in 19 cities Reviews in 19 cities
7 helpful votes 7 helpful votes
“Pure pleasure”
5 of 5 stars Reviewed November 6, 2013

We spent a week in Chicago some time ago and stayed at Kimpton. Great service, nice, good quality rooms and facilities. Subway is just a few steps away and the area is ok white some nice restaurants within walking distance. Certainly not the cheapest option but quite worth it.

Stayed December 2012, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 7, 2013
Kajetan,

Thank you for having stayed with us and leaving the review. Chicago is a great culinary city and there are definitely many options to choose from. We have two great concierges that can assist you in choosing just the right place to dine at that fits your budget and food tastes!

Cheers,
Marco Scherer
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (409)
Date | Rating
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  • Danish first
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  • English first
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English first
Philadelphia, Pennsylvania
Top Contributor
93 reviews 93 reviews
59 hotel reviews
Reviews in 47 cities Reviews in 47 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed November 5, 2013 via mobile

Stayed here for one night in a riverview room and did not want to leave the window seat! The room was nice, clean and had a large bathroom. The location was convenient, we were able to walk everywhere we needed. All staff encountered were friendly and helpful and, as always, wine hour was great!

  • Stayed October 2013
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 7, 2013
Sunshinedaydrea,

So happy to see how much you enjoyed our window seats! The location is definitely one of the best in Chicago and we are steps from many of the popular spots.

We look forward to having you stay with us again.

Cheers,
Marco Scherer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quad Cities, IA
Senior Contributor
24 reviews 24 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed November 5, 2013

Have stayed at this hotel many times before and love the hotel... usually they receive a 5* but this time they really dropped the ball.... multiple times!

Rode in on motorcycles and needed to park 2 in the garage. Not an issue in most hotels, I drive in the linked garage and park, no valet for this large of motorcycle!

Garage wanted to bill 2 parking spots (as we did have 2 bikes) ok no issue for me. We use 2 spots we pay for 2 spots. But the parking attendant wanted to park 2 bikes in same spot and bill for 2?!?!?!?! No way, NO how with out a good complaint being filed!

I checked in and requested to speak to the manager after I had a min to clean up and change out of gear... no call! Requested again as we went out to set up a call with manager... nope. 3 days not a peep!

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 6, 2013
David,

I'm so sorry to hear about your frustration with the parking garage. The parking garage is owned and fully operated by Park One Valet Parking. However, we will definitely speak with the Park One manager that is in charge of the garage and let him know what happened with your situation.

I hope you stay with us again in the future.

Cheers,
Marco Scherer
General Manager
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Beverwijk, The Netherlands
Senior Contributor
28 reviews 28 reviews
23 hotel reviews
Reviews in 23 cities Reviews in 23 cities
27 helpful votes 27 helpful votes
5 of 5 stars Reviewed November 4, 2013

Classy hotel, well located and very nice view from King river view room.
Helpful and friendly staff. It's located near busstops, metro (CTA), shopping and other attractions. We loved the style of the hotel and when you become a member (free), you will get some perks like 10 dollar for the mini bar.
For my wife's birthday the housekeeping staff made a birthday cake out of towels.
The window seat was perfect. We enjoyed the view very much.
The bed (King) was very good. We slept very well and didn't hear any noise of other guests.
Thanks hotel Monaco for a perfect stay!!!

Room Tip: River view room (King)
See more room tips
  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 6, 2013
Unravelling,

Yay! So glad to see that you got to enjoy your stay with us, and your wife had a lovely birthday in Chicago!!

We look forward to having you stay with us again.

Cheers,
Marco Scherer
General Manager
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Dallas, Texas
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 3, 2013

The staff and their exceptional service earned this hotel the top rating from me. This is the 2nd time I stayed at a Kimpton hotel, and it confirmed that Kimpton understands travelers' needs. Front desk made sure I had a room to my liking, checkout was super fast, and they had a taxi ready waiting for me. All the staff from front desk, housekeeping, restaurant/bar to the bell boy were excellent. I also appreciated The full size hair dryer as well as the wine hour. Kimpton, keep up the good work!

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 4, 2013
Kaypeewin,

Thank you so much for completing the online review. Our Forgot It We Got Program has some great items that is usually forgotten when traveling, and having a full size salon hairdryer available to our guests is just as important as nail clippers!

Cheers,
Marco Scherer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Top Contributor
69 reviews 69 reviews
39 hotel reviews
Reviews in 43 cities Reviews in 43 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed November 2, 2013

This Kimpton property in Chicago is truly well located for a visit to Chicago, close to shopping and other attractions, including river cruises and art museums. We stayed in a suite which has window seats that overlook the river. All the staff were extremely helpful and friendly. The adjoining restaurant has similar great service as well as creative and value menu. We will definitely recommend this hotel to friends.

Room Tip: Rooms that overlook the river have great views. Join the In Touch Loyalty program (free) to get fre...
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  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 4, 2013
IskandarT,

Thank you for leaving us a nice review on tripadvisor! The window seats in the suites are very special as they are so big and gives an amazing view to the city, glad to see that you got to enjoy them.

Cheers,
Marco Scherer
General Manager
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New York City, New York
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 16 cities Reviews in 16 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 31, 2013

I stayed here for a business meeting in town. I also recently made Inner Circle membership, so decided to stay here to see if they treated frequent customers any differently.

The hotel is stylishly decorated. It seemed to me to be sort of a mid-20th century high-end design, which is very consistent with all Kimptons. The lobby had complementary water for guests, as well as an evening wine hour. At check-in, I was automatically upgraded to a corner suite, which consists of a living room (office desk/chair, sofabed, and TV), bedroom (TV, chaise), and bathroom with hottub and separate shower. The front desk also acknowledged that it was my birthday, and gave us a coupon for 2 glasses of champagne and dessert at the South Water Kitchen.

The room was very clean. The office desk had ample power outlets and usb charging ports that carried enough voltage for tablets (very nice perk). TV channels were responsive. The king bed was plush and the comforter was great. The room also had 4 window seats that peered onto the street! Night scenery of the city and river was spectacular. The hotel also delivered a bottle of house red wine and dessert with cheese platter in the evening! The only complaint that I can truly comment on was that the heat seemed inadequate for the size of the room. There is probably quite a bit of heat loss from the large windows and uneven distribution from the heat registers.

Overall, Kimpton did a wonderful job with this location. They do seem to treat their elite members a little bit better than other chain hotels that I have stayed in. Location is very convenient to public transit and other venues. I would definitely stay here again and recommend this to others.

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MarcoScherer, General Manager at Hotel Monaco Chicago - a Kimpton Hotel, responded to this review, November 4, 2013
Patrick,

Thank you for staying with us and completing the tripadvisor review. We definitely want our Inner Circle members to feel special, and nothing is more special than helping celebrate your birthday with some wine and dessert!

We look forward to having you stay with us again.

Cheers,
Marco Scherer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hotel Monaco Chicago - a Kimpton Hotel

Address: 225 N Wabash, Chicago, IL 60601
Phone Number:
Location: United States > Illinois > Chicago > The Loop
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#9 Romantic Hotel in Chicago
#10 Luxury Hotel in Chicago
#10 Family Hotel in Chicago
#11 Green Hotel in Chicago
#12 Business Hotel in Chicago
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Hotel Monaco Chicago - a Kimpton Hotel 4*
Official Description (provided by the hotel):
Enjoy pure sensory indulgence at the Hotel Monaco Chicago. Nestled in the heart of downtown Chicago, this luxury hotel was named one of The Travel Channel's top 40 hotels in the country. Located on the Magnificent Mile, the hotel overlooks the Chicago River and is within steps of the city's favorite destinations. This dynamic location is matched by exceptional service, exquisite amenities, stylish décor and the adjacent South Water Kitchen, creating a luxuriously rewarding experience. ... more   less 
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Also Known As:
Hotel Monaco Chicago Kimpton

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